Generally speaking, I either love a hotel or dislike it. This hotel inspired mixed feelings as there were some aspects of it which were particularly impressive whilst others were disappointing. Reservations and front desk staff were particularly courteous and I found them very helpful. The general interior of the hotel is good as is the lounge and bar area on the ground floor. The bedrooms are comfortable although not altogether spacious. They can get very stuffy at times and I found that the handle had been removed from the window so I couldn't open it without calling for assistance.
The garden at the hotel is a particular attraction and the breakfast served out there is of a good quality although I rather got the impression that the staff, generally speaking, were not particularly interested in their guests and would rather talk amongst themselves than be attentive. The other disappointing aspect to outside is that there looks to be a particularly nice swimming pool but it was out of service during the entirety of my stay. This was most unfortunate as one of the reasons I selected the hotel in the first place was because of the pool.
The spa at the hotel is one of the positives- very professional service and worth visiting (whether you are a guest at the hotel or not).
If the service at breakfast improved and the pool was operational, I might be minded to return to this hotel. Otherwise, I would not.
- Official Description (provided by the hotel):
- Nepal's Own five star boutique hotel in a quite diplomatic district. 100 Deluxe suites, apartments and rooms. Beautiful serene landscaped garden and first class service. ... more less
- Reservation Options:
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- Also Known As:
- Shangri La Kathmandu
- Shangri La Hotel Kathmandu