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“Not one I'd recommend for people with similar tastes”

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Shangri-La Hotel Kathmandu
Ranked #75 of 198 Hotels in Kathmandu
Bengaluru, India
Level Contributor
118 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Not one I'd recommend for people with similar tastes”
Reviewed January 27, 2014

Booked thru JetEscapes Holidays. Ed Hillary's autographed picture on the 4th floor.
1. Great Breakfast added in room charges
2. Good helpful Reception, Cashiers. Can't say the same for other staff.
3. Great Saluting security. I felt awkward after each salute. Good people.
4. Good cultural program with Nepali Thali. Very short. Commentary, compering could have been better.
5. Solo singer - horribly expensive dinner.
6. Free WIFI in Coffee shop, bar.
7. Nice garden, well maintained.
8. Extremely old and poorly maintained rooms. Funny to hear about upgrading to Deluxe when we booked Deluxe room. No or very poor heating in Near Zero degree temperature.
9. You are made to follow hotel cult of drinking herbal tea or order normal Tea coffee at NPR 250 from Room service. Terrible.
10. Very high tips expectation by housekeeping/ room service staff and concierge. Or you are met with a frown and some funny words in nepali under the breath.

Jet Escapes should look at better hotels on Darbar Palace road and should do away with their custom to this hotel.

Room Tip: Take a room on higher floor closer to the lift.
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JAYPARKHE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kishor T, Manager at Shangri-La Hotel Kathmandu, responded to this review, February 26, 2014
Dear Mr. Parkhe,
Greetings from Shangrila~La Hotel, Kathmandu!
Thank you for choosing to stay at The Shangri~La Hotel during your recent visit to Kathmandu, Nepal !
It was pleasure to have you as our guest and we appreciate your constructive feedback on your recent stay.
We would firstly like to extend our sincere apologies for the inconveniences and disappointment you had and at the same time thank you for your feedback, which will be shared with team, so that we can better prepare our self and ensure a seamless experience in the future.
With regards your comments, we have now completed the renovation of all standard rooms into a deluxe rooms. Please check our Trip Advisor website for you to see the difference. Our sincere apology for the inconvenience caused. We also like to assure you that we were surprised by your comment regarding soliciting of tips since this is the first time we have received such a comment. However this issue has been seriously addressed to the concerned departments and brought up in our in-house training program to discourage it, should there exist such a practice.
We take pride in creating memorable hotel experiences for our guests and, in this regard, we are genuinely regretful to learn of your experience.
We appreciate your feedback and would like to assure you that we are indeed in the process of implanting upgrades in our amenities throughout the hotel, and look forward to welcoming you with us again for a renewed experience soon.
Thank you for taking the time to share this review here on Trip Advisor.
Regards
Kishor Thakur
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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458 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (121)
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English first
Hong Kong, China
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed January 22, 2014 via mobile

Colonial inspired
We'll trained staff
Nice garden view rooms
Great outside breakfast with heat lanterns
But road constructions
And casino closed !!
No chose of restaurants for dinner
And very cold in the night
Heater not sufficient in the rooms ....

Stayed November 2013, traveled as a couple
Helpful?
1 Thank theodulle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kishor T, Manager at Shangri-La Hotel Kathmandu, responded to this review, February 26, 2014
Dear Guest,
Greetings from Shangrila~La Hotel, Kathmandu!
Thank you for choosing to stay at The Shangri~La Hotel during your recent visit to Kathmandu, Nepal !
We are very grateful for your recognition towards our effort in providing quality service and facility. This certainly encourages our team to further strive towards achieving excellence.
As regards your comment on road construction, I am pleased to inform you that the road construction work is over. We have noted your comments on Restaurants and inadequate heating in the room which we have addressed your comments with concerned departments.
The team at the hotel looks forward to having you with us and assure of another great stay and dining experience.
Thank you for taking the time to share the review here on Trip Advisor.
Regards
Kishor Thakur
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge UK
Level Contributor
353 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 217 helpful votes
Reviewed January 4, 2014

Our first night in Nepal before flying to Lukla en route for a trek to Everest base camp. The hotel gave our group a very warm welcome, it was very clean throughout, dining rooms excellent with good choice of food, staff helpful and even went out of their way to provide a few odds and ends that we required e.g. a set of scales to weigh our luggage. Bedrooms comfortable. Also stayed on the return journey and found found exactly the same standard of care. We were even able to leave luggage there for a couple of weeks. They also have a small pool area which allowed us the opportunity to fully relax.

Room Tip: They have a beauty section so try this, especially on return journey, for a facial or full body mass...
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  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DavidBCambridgeUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kishor T, Manager at Shangri-La Hotel Kathmandu, responded to this review, February 26, 2014
Dear Guest,
Greetings from Shangrila~La Hotel, Kathmandu!
Thank you for choosing to stay at The Shangri~La Hotel during your recent visit to Kathmandu, Nepal and taking the time to share the review on Trip Advisor.
We are delighted to receive praise and acknowledgement of such a positive nature. It is truly rewarding when a guest recognizes our team efforts.
We are very grateful for your recognition towards our effort in providing quality service and facility. This certainly encourages our team to further strive towards achieving excellence.
The team at the hotel looks forward to having you with us and assure of another great stay.
Regards
Kishor Thakur
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
73 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed December 28, 2013

I stayed in this hotel before heading out on a trekking trip. Rooms are clean, 20 minute walk to Thamil, free wifi in common areas, great breakfast. The street it is on is a mess, they were digging it up and there was dust everywhere, but once in the gates it was a comfortable hotel. There isa spa on site and a small swimming pool. Coffee shop and pastries and an ATM.

Stayed November 2013, traveled solo
Helpful?
1 Thank Penny R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kishor T, Manager at Shangri-La Hotel Kathmandu, responded to this review, February 26, 2014
Dear Guest,
Greetings from Shangrila~La Hotel, Kathmandu!
Thank you for choosing to stay at The Shangri~La Hotel during your recent visit to Kathmandu, Nepal !
Thank you for your wonderful comments and appreciate you taking the time to make us aware of your delightful experience during your stay. This certainly encourages our team to further strive towards achieving excellence.
Our team of staff is our greatest asset and their dedication toward extending highly personalized and exceptional service is what makes any experience at Shangri~La Hotel such a special one. As regards your comment on road, I am pleased to inform you that the construction work is all over.
Feedback from our valued guests is always useful to us as we continue in our endeavor to provide a level of service and personalized experience that is second to none.
We hope to welcome you back again the next time you return to Kathmandu, Nepal.
Thank you for taking the time to share the review here on Trip Advisor.
Regards
Kishor Thakur
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cromer, United Kingdom
Level Contributor
37 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed December 24, 2013

Stayed here early December.
Perfectly decent hotel nice rooms ,staff ,breakfast but be aware major road-works outside resulting in dug up pavements ,dust and noise ,get a garden side room,

Local restaurants mostly given up so have to get taxi to centre (250 roops) if want to eat out

Garden very nice but seems to have receptions ,parties every afternoon and evening so can't really sit out

Bit noisy in evening with drunken singing from garden
Oh yeh and watch out for open lift shaft on floor 4 with only curtain across ,long way down!

Room Tip: Pay extra for garden view room on floor 4
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kishor T, Manager at Shangri-La Hotel Kathmandu, responded to this review, February 26, 2014
Dear Guest,
Greetings from Shangrila~La Hotel, Kathmandu!
Thank you for choosing to stay at The Shangri~La Hotel during your recent visit to Kathmandu, Nepal !
With regard to your comment on Major Road Works, I am pleased to inform you that the major road works has been completed along with the installation of the new service lift . Our sincere apology for the inconvenience caused.
Feedback from our valued guests is always useful to us as we continue in our endeavor to provide a level of service and personalized experience that is second to none.
We hope to welcome you back again the next time you return to Kathmandu, Nepal.
Thank you for taking the time to share the review here on Trip Advisor.
Regards
Kishor Thakur
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yorkshire Dales National Park, United Kingdom
Level Contributor
45 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed December 21, 2013 via mobile

We stayed at the Shangri-La on three separate occasions during November. This was prior, in between and after two different treks in Nepal.
The main road from the city up to the Shangri-La is being rebuilt and therefore there's lots of traffic chaos and dust. This however is a common sight within Kathmandu. On entering the Shangri-La you're now in a hotel that's an oasis of tranquility, compared to the chaos outside.
All of the staff we encountered couldn't have been more helpful and in true Nepalese style always smiling.
The hotel rooms are well furnished however it must be made clear that this is a 4 star Nepalese hotel which should be confused with, or compared to, Western hotels. Our rooms were always supplied with two bottles of mineral water and a plate of biscuits.
The main garden restaurant provides a very good quality and a wide ranging menu. The breakfasts are buffet style and omelettes made to order. With some tables outside overlooking the garden it's a very relaxing place to eat. There's also a Illy coffee shop.
A superb place to stay in Kathmandu and only a 30 minute walk into Thamel (even through the roadworks).9

Stayed November 2013, traveled as a couple
Helpful?
Thank Rob1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kishor T, Manager at Shangri-La Hotel Kathmandu, responded to this review, February 26, 2014
Dear Guest,
Greetings from Shangrila~La Hotel, Kathmandu!
Thank you for choosing to stay at The Shangri~La Hotel during your recent visit to Kathmandu, Nepal and thank you for taking the time to share the review here on Trip Advisor.
It was pleasure to have you as our guest and it is so inspiring to learn that you had enjoyed such a memorable stay with us. Your comments will be shared with our entire team which will encourage them to further strive towards achieving excellence.
Our team of staff is our greatest asset and their dedication toward extending highly personalized and exceptional service is what makes any experience at Shangri~La Hotel such a special one.
Feedback from our valued guests is always useful to us as we continue in our endeavor to provide a level of service and personalized experience that is second to none.
We hope to welcome you back again the next time you return to Kathmandu, Nepal.
Regards
Kishor Thakur
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delhi, New York
1 review
Reviewed December 8, 2013

Stayed in this hotel from 05/May/2013 to 08/May/2013 for 03 nights and was a comfortable & hassle free stay.The food was delicious & lavish.Staff was curtious & seem hospitable in all way.Specially the Girls in front office & the restaurant people.Room was good & spacious and we got a complimentary cake,mineral waters on the arrival.
Overall the experienced was amazing & will love to go again in future.

Room Tip: Garden Facing Rooms
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Megha_Arora
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kishor T, Manager at Shangri-La Hotel Kathmandu, responded to this review, February 26, 2014
Dear Guest,
Greetings from Shangrila~La Hotel, Kathmandu!
Thank you for choosing to stay at The Shangri~La Hotel during your recent visit to Kathmandu, Nepal !
It was pleasure to have you as our guest and it is so inspiring to learn that you had enjoyed such a memorable stay with us.
We are very grateful for your recognition towards our effort in providing quality service and facility. This certainly encourages our team to further strive towards achieving excellence’
Our team of staff is our greatest asset and their dedication toward extending highly personalized and exceptional service is what makes any experience at Shangri~La Hotel such a special one.
Feedback from our valued guests is always useful to us as we continue in our endeavor to provide a level of service and personalized experience that is second to none.
We hope to welcome you back again the next time you return to Kathmandu, Nepal.
Thank you for taking the time to share the review here on Trip Advisor.
Regards
Kishor Thakur
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel Kathmandu

Property: Shangri-La Hotel Kathmandu
Address: Lazimpat, Kathmandu 655, Nepal
Location: Nepal > Central Region > Bagmati Zone > Kathmandu Valley > Kathmandu
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Casino Hotel in Kathmandu
#15 Luxury Hotel in Kathmandu
#27 Spa Hotel in Kathmandu
Price Range (Based on Average Rates): $
Hotel Class:5 star — Shangri-La Hotel Kathmandu 5*
Number of rooms: 100
Official Description (provided by the hotel):
Nepal's Own five star boutique hotel in a quite diplomatic district. 100 Deluxe suites, apartments and rooms. Beautiful serene landscaped garden and first class service. ... more   less 
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Also Known As:
Shangri La Kathmandu
Shangri La Hotel Kathmandu

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