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“A comfortable oasis”

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Shangri-La Hotel Kathmandu
Ranked #91 of 209 Hotels in Kathmandu
Reviewed April 3, 2012

The Shangri-La is sufficiently far from the centre to be away from the noise and frenzy but is within walking distance (take a torch). Taxis are cheap and there always seems to be one there when you need it. The hotel is slightly run down but comfortable and well equipped. It has a good bakery and an ATM and there are a few restaurants close by. The hotel's buffet restaurant is good if pricey and it also has an indian restaurant but it appeared pot luck as to whether it was open. There is a beautiful large garden behind the hotel which is delightful for breakfast or some relaxation. There is also a small pool. The staff are friendly and helpful.

A few hundred metres towards town there are a number of craft shops that are worth visiting.

Room Tip: Garden rather than road.
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  • Stayed: March 2012, traveled as a couple
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Thank Brunlea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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366 - 372 of 498 reviews

Reviewed March 18, 2012

Business takes me to Kathmandu at least once a year for a duration of 3-4 weeks. I have stayed at the Shangri-La Hotel for many years now -- wouldn't consider staying anywhere else, really -- because of the hotel's central location, it's renowned garden/dining area -- which serves as my base of operations for business lunches, etc. -- and, above all, for the staff. From general manager to concierge to busboy, the staff of Shangri-la is outstandingly accommodating, skilled and a joy to be around.

My latest stay was Feb.-March 2012. One evening, while having an early evening meeting with an associate on the veranda overlooking the garden, four drunk journalists (who were there for some sort of meeting elsewhere in the hotel) wandered into the garden and, eventually over to my table. They were loud and showed no interest in moving on, asking for cigarettes and, in general, interrupting without apology and without any apparent awareness of what bores they were.

Before this tiresome display could get out of hand, however, the waiting staff in the garden identified the problem, moved around the journalists without calling attention to themselves, and ushered the rather confused journalists to the street -- creating a moving wall, as it were, to the exit of the hotel and beyond. I was very impressed by the staff's team effort. I'm quite sure that none of the other hotel guests dining in the garden had a clue as to what has just transpired. But, for me, it was yet another example of the exemplary manner in which the Shangri-La staff is prepared for any and all events. Bravo, Shangri-La.

Room Tip: try to get a room overlooking the garden
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  • Stayed: March 2012, traveled on business
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1  Thank Mikel D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 10, 2012

Loved this place. Stopping in Kathmandu on our way to Butwal we enjoyed a wonderful few days at this hotel. We have 2 little boys and this hotel we found to be very friendly and family orientated. My husband is Nepali and I'm european so we are accustomed to many different places. This hotel matched any hotel I have stayed in anywhere in the world. Clean, with good service and a great breakfast with good bacon. Room service was also excellent. The garden is an oasis and there is a great coffee bar where you can sit in peace and enjoy a cappucino. I stayed at the Radisson here as well, and this is a LONG way better. Rooms were spacious. Can't say enough....GREAT! Good value for money.

Room Tip: The room we had over looked the garden, so we didn't get any noise.
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Stayed: August 2011, traveled with family
Thank outoftowner43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 19, 2012

Better than I expected after reading reviews before we set off. Kathmandu is not in any way sophisticated and visitors need to manage their expectations.

  • Stayed: February 2012, traveled as a couple
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Thank Harrogateblades
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Reviewed January 23, 2012

I stayed here before and after a trek and frankly, I experienced better customer service in the humblest teahouses in the remotest Himalayas. The senior, male front desk staff were patronising, sneering and rude. (I'd like to stress that the female reception staff, housekeeping, the doormen and bell boys were delightful and sadly let down by their 'superiors'.)
This is in no way a 4-star hotel. The website is totally misleading. The rooms and bathrooms I saw (on the first and third floors) were shabby and run-down, the wifi totally overpriced. I probably would have overlooked all this if I hadn't been treated so poorly.
Having read about the warmth of the Nepalese people, the sarcastic manner of the older male reception staff came as a shock (but fortunately in no way spoiled my impressions of the rest of the country).
Quite simply, stay somewhere else.

Stayed: January 2012, traveled solo
5  Thank hilabila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 22, 2012

If you're looking for luxury perhaps you shouldn't stay in Kathmandu. The shangri-la is a great base for exploring this chaotic city or to relax after a grueling Trek. after all, all our experiences are relative, and if you've stayed in some of the tea-houses on the many trekking trails around Nepal, then you may well describe the Shangri-la as Luxury. This was my second stay and it did not disappoint. The staff are polite and friendly, the food is tasty and safe to eat and the rooms are clean and comfortable. Go for a garden facing room, the 2 suites on the first floor do represent good value compared to other so called luxury hotels.

Room Tip: garden facing rooms are a must.
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  • Stayed: October 2011, traveled as a couple
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Thank reikizenman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 7, 2012

I thought this hotel is one of shangri-la.com chains when I booked it, even I repeatedly emphasized I'm member of shangri-la.com. The reservation stuff just didn't mentioned and didn't clarify they are not in chain of shangri-la.com.

The location is very poor. In nowhere Kathmandu. No interesting point near hotel.

The food is so so. Very slow service. I mean it - very slow. Each time I ate @ hotel, I got stomach ache twice in 2 days.

No free internet access. Including breakfast and tax, 150usd/night. Not worthy.

  • Stayed: January 2012
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2  Thank j3ffyang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel Kathmandu

Address: Lazimpat, Kathmandu 655, Nepal
Location: Nepal > Central Region > Bagmati Zone > Kathmandu Valley > Kathmandu
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Casino Hotel in Kathmandu
#17 Luxury Hotel in Kathmandu
#34 Spa Hotel in Kathmandu
Price Range: $37 - $248 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Kathmandu 5*
Number of rooms: 100
Official Description (provided by the hotel):
Nepal's Own five star boutique hotel in a quite diplomatic district. 100 Deluxe suites, apartments and rooms. Beautiful serene landscaped garden and first class service. ... more   less 
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Also Known As:
Shangri La Kathmandu
Shangri La Hotel Kathmandu

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