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“Quite Possibly the nicest hotel I have stayed in”
Review of Dwarika's Hotel

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Dwarika's Hotel
Ranked #12 of 198 Hotels in Kathmandu
Certificate of Excellence
West Kirby, United Kingdom
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Quite Possibly the nicest hotel I have stayed in”
Reviewed January 26, 2010

My husband and I stayed at Dwarikas for 2 nights at the end of our honeymoon in Nepal. We trekked the Annapurna Santuary. Which I can recommend. So whilst we hadn't nbeen used on that trip to luxuty, we have both stayed at some stunning hotels in the past. This was up there.

We got a beautiful room in the new wing 'Ram palace'. There was a huge bed, sitting area, separate dressing area and an enormous bathroom. The fabrics, antiques and artefacts are superb, it was also very romantically lit.

The service (as mentionned by others) was a little slow but that could have been because the staff were attending to Richard Gere who was also staying there at the same time as us. A highlight for me!

The 16 course nepalese meal was fantastic and the service their impecable..

I would not heistate to recommend this hotel to anyone, an oasis in Kathmandu indeed.

  • Stayed January 2010, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
1 Thank law6knp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Australia
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed January 19, 2010

Dwarika's Hotel was a breath of fresh air in this city - Kathmandu is notoriously polluted but this sanctuary of old Nepalese history coupled with a high quality of staff and service make this place unforgettable. We only had 1 night stay there (we wish we stayed more!!) on our final night in Nepal and it was brilliant. The room was MASSIVE, had a seating area, huge comfy bed, a bath, big big shower, lovely soaps and shampoos (this is a godsend after trekking!) and a very relaxing beautiful environment.
The decoration in the rooms were beautiful. All with historical references and from Nepalese culture. The information provided in the rooms about the hotel was very information, but there are plenty of staff around to ask about the buildings.
The grounds are lovely - we spent time walking around the hotel looking at everything!

We had dinner in the restaurant - a traditional Nepalese dinner served over 6 courses. We had personalised menus as a souvenier! I think you have to book in advance when you book the room to get the dinner. It was a treat this meal (not the best in all of Kathmandu but VERY close!) and it was delicious. The rice pudding at the end was DELICIOUS! The staff are well trained, very polite and happy to explain their style of dress, the food you are eating and the traditions as well. I loved it.

Overall I recommend this place - it is pricier than other places, but well worth the money. It is a luxury but it supports the artistic side of Nepal and helps preserve architectural history and ideas that maybe is slowly fading away.

Also - you get to play the lion & goat game as they have boards set around the rooms and the grounds.

  • Stayed November 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
1 Thank AussieTravelsAround
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
austin
Level Contributor
48 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed January 15, 2010

We should have seen the red lights flashing when we contacted Dwarika’s to arrange an airport arrival transfer, and they refused, due to the “unreliability of domestic flights” (something, by the way, that doesn’t faze the Kathmandu Hyatt.) However, Dwarika’s is a beautiful hotel, and we arrived prepared to love it. My husband and I were very happy with our large room, #62, except it was uncomfortably hot. We turned on the air-conditioning, and went to the lovely courtyard to have lunch, hoping the room would cool down. When we returned to our room two hours later, it was even hotter. We closed the curtains, since the afternoon sun was streaming in, and turned down the a/c even more, but it just got hotter. About 5:00 PM, I informed the reception clerk about our problem, and she said she would "send the engineers." After that, we stayed in the lovely courtyard, having drinks and food until 9:00, then returned to our room.

By this point, it was insanely hot in the room. We stood on the bed to feel the vent, and discovered the “a/c” was blowing hot air. We turned it off, and requested a fan from reception. We placed the fan in front of a small screened window, since the large, unscreened windows had a big sign posted: "Do not leave windows open". We didn’t want to find out what might crawl in the windows at night.

It was a chilly night, and the the room filled with wood smoke from outside. It was a lose/lose choice: be baked or be smoked. Despite the fan, the room’s brick walls continued to radiate heat absorbed during the day. We were exhausted the next day from the worst, most sleepless night in a hotel, ever....and our room was still very warm. Before we had breakfast, we informed the reception desk about the problem again, and asked to speak to the hotel manager. No manager was summoned, but we were told by the desk clerk that a new room would be made available. He also said a/c wasn't available this time of year, and that only the heat was turned on....if this was true, why weren’t we told this the night before?

Hours later, we were given a choice between two rooms--both half the size of the one we were vacating. We protested about receiving a downgrade after a horrible night of sleeplessness. The clerk coldly said the hotel was fully booked, and we could either take a small room, or he would "send a fan" to the old room. We'd already been running a fan for 15 hours...something we'd told him early that morning. A heartfelt apology would have been deeply appreciated at that point, but instead he insinuated we were inconveniencing both the hotel and other guests by asking to change rooms. Had we not known the Hyatt was also fully booked, we would have changed hotels instead.

The day before we departed, we stopped by the reception desk to arrange an airport transfer. We mentioned we had a lot of luggage, and were told by the same reception clerk that we would have to hire two taxis to take us. It seemed absurd that a hotel of Dwarika's standing couldn't arrange a car big enough to hold both us and our bags. So later that evening, we stopped by the night manager's desk, and asked the female clerk if she could arrange our transfer in one car. She didn't hesitate. She said she could get a big car, and it would cost 800 rupees, which of course was fine with us. When the car arrived the next day to pick us up, we were surprised to see a van with the Dwarika's name on it. The first clerk could not have been unaware of the existence of this vehicle, yet failed to summon it--leading us to believe he had an arrangement with the taxi drivers outside the hotel.

One difference between a poor/average hotel and a great hotel is the grace with which they handle problems with their guests. I e-mailed the Executive Manager of Dwarika’s after our return, and explained our situation, thinking perhaps it all resulted from dealing with the wrong desk clerk. But the manager never responded. If he had apologized, I likely wouldn’t be posting this review. If you experience no problems while at Dwarika’s, you’ll probably enjoy your stay. But don’t expect good service if a situation arises....and whatever you do, don’t book a room with west-facing windows, in the new wing, during warm days.

  • Stayed November 2009, traveled as a couple
    • Value
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Helpful?
11 Thank tripartist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vashon Island, Washington US
1 review
Reviewed January 12, 2010

Outstanding comfort, quiet, service in spectacular traditional Newari buildings, preserving and showcasing ancient arts with all modern conveniences. Step into another world from the bustle of Kathmandu.

  • Stayed July 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AnnvBLewis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 11, 2010

We spent New Year Eve celebration there and few days to discover Kathmandu and surroundings. We were stuck there for 1 more day because of strikes in Kathmandu. What a chance to be stuck there! Wonderful architectural place, great service (efficient and helpful - and we were extensively using the concierge service for cars and restaurant bookings...), awesome Nepalese restaurant. Wandering around the hotel is an experience by itself. Not to be missed!

Stayed January 2010, traveled as a couple
Helpful?
1 Thank HoneyEm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester
Level Contributor
77 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed December 29, 2009

My husband and I stayed at Dwarikas for 3 nights at the end of a trip to India, Bhutan and Kathmandu. It certainly didn’t disappoint and we thoroughly enjoyed are stay there.

We got a fantastic room in the new wing which was lovely. There was a huge bed, sitting area, separate dressing area and lovely large bathroom. What makes Dwarikas so nice is that it’s decorated in Nepalese fabrics with antiques and Nepalese artefacts making it so different to the run of the mill chain style hotels. At night the whole place was a light with candles which made it very mesmerising.

During the day it was lovely to return back to the hotel to have lunch since they did some fantastic salads although the service was quite often slow. There is a good little bar where you can get pre dinner drinks. The main restaurant served some great tasting food although at night it was full our large groups gorging on the buffet. Go for the a la carte dishes. The Royal Nepalese restaurant was fun and the food delicious although we couldn’t eat it all. The breakfast was buffet style and provided very good basic fair. We also dined in a great Thai restaurant in Thamel. Don’t go for one of the taxis directly outside the hotel. Just walk a few meters and a taxi will stop and you can get one for half the price of those stationed outside.

The hotel is situated close to the temple of Pushupatinath which is just a great place to go and wander round. There are also some good little stalls on the way down to the main tourist entrance where you can get some good deals. You will need to get a taxi to Durbar square and the other main sites but these are not expensive.

Dwarikas is a beautiful hotel which has been restored with a great attention to detail. It’s a great little oasis to return to after a busy day out in the Kathmandu Valley. Highly recommended.

  • Stayed November 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LesleyAnn44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco Bay Area, CA
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 7, 2009

Dwarika's is a quiet refuge in a busy city. It is a brick building built around a courtyard. The building is modern, but preserves the old style of architecture. Rooms are big, decorated with local art, have hardwood floors and modern bathrooms. The staff is very helpful. Our original room looked out the back of the hotel. We requested a room with a courtyard view and were moved right away. (Because of the worldwide recession, the hotel wasn't full, so that maybe why we were moved so quickly.) The food at the hotel is excellent. It's a very peaceful place. There was always hot water in the bathroom and we had big fluffy towels. We also stayed at the ShangriLa in Kathmandu. Dwarika's is much better. The only drawback is the location. While it is close to the airport, it is a few miles outside of town. I can't recommend this hotel highly enough.

  • Liked — The quiet old-world atmosphere.
  • Disliked — The location.
  • Stayed October 2009, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank BurlingameAnn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Dwarika's Hotel

Property: Dwarika's Hotel
Address: Battisputali Rd, Kathmandu 44600, Nepal
Location: Nepal > Central Region > Bagmati Zone > Kathmandu Valley > Kathmandu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#1 Luxury Hotel in Kathmandu
#2 Romantic Hotel in Kathmandu
#3 Business Hotel in Kathmandu
#3 Family Hotel in Kathmandu
#3 Spa Hotel in Kathmandu
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Dwarika's Hotel 5*
Number of rooms: 86
Official Description (provided by the hotel):
Built upon a rich tradition of Nepali hospitality and incorporating some of the country’s most exquisite architectural traditions, The Dwarika’s Hotel in Kathmandu is an authentic experience of Nepal’s ancient cultural heritage.Originally established as a heritage restoration project, The Dwarika's hotel has become known as Nepal's premier property, and a model for heritage preservation in Nepal and beyond. ... more   less 
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Also Known As:
Dwarikas Hotel Kathmandu

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