i had checked into room no 529 on 13th july 2013 till 15th july, with my family.had gone to visit a temple on 15th morning,taking the rooms keys with myself.upon returning i found out that someone had entered the room in our absence and refilled the mini bar.Nothing else like room cleaning was done.i got annoyed as how can anybody enter the room without permission if the keys are not left at the reception.Above all,one piece of clothing,a legging to be precise, was missing from the room which was kept on the bed, as had to change clothes on returning. thoroughly checked everything in the room for 1.5 hours,to find it but could not.it was no where in the room.how can sumthing which was kept on the bed be missing in few hours when the keys were in my pocket.though it was not an very expensive thing,but important as had to be worn then.i complained the same at the reception while checking out an hour later, but got a very cold response,not even apologetic.nobody was interested listening.
writing this just to let you know about my bitter experience, as such incidents dont usually happen in a upmarket hotel.
- Official Description (provided by the hotel):
- Hotel Yak and Yeti, is a luxury 5-star deluxe hotel in the heart of Kathmandu, Nepal. Modern day sophistication greets cultural heritage in the ample grounds of the 100-year-old palace and newly designed structure of the hotel. Find refuge among antique fountains, gilded temples and emerald gardens as you remain just moments away from all the shops and adventure of the Kathmandu city, located at Durbar Marg, Kathmandu, Nepal ... more less
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- Also Known As:
- Hotel Yak And Yeti
- Hotel Yak Yeti
- Yak Yeti Kathmandu