The goodwill and reputation that the Radisson group has garnered over the years seems to be losing its sheen now. I checked in your property in Kathmandu, Nepal yesterday and am scheduled to put up here till the 16th of March, 2013 but, I'll be more than happy to stay the remaining two nights of my holiday in a better property like the Crowne Plaza Soaltee or the Hayatt should you provide me with the refund. The air conditioner hasn't been working since yesterday and today I'm told that it'll start functioning around 8 pm because of load-shedding! Are you kidding me? Are you trying to tell me that you don't possess a generator? The Radisson doors not have electricity backup! Wow! Another suggestion that I got from a gentleman at the reception was to shift to the new building where the cooling is better. Good idea, but didn't this come to your mind yesterday right after my first complaint regarding the air conditioner which was 30 minutes after I'd checked in? Pathetic! I'm saddened after seeing such a decline in the hospitality of Radisson and never will I stay in any of your properties around the world and neither will I recommend the same to any of my colleagues or acquaintances. I'll make sure that I let the world travellers know about my plight here through sites like Trip Advisor etc. Didn't expect this really!
- Official Description (provided by the hotel):
- Radisson Hotel Kathmandu which opened in 1998 is favorably situated in Lazimpat, a prime city center location. A 260 rooms' five star hotel is designed and built to meet the international standard and to provide quality service to the guest who value time and great service. Being in the capital city, it is adjacent to the Narayanhiti Palace Museum and conveniently nestled in the diplomatic proximity within easy walking distance to the popular tourist spots like Durbarmarg and Thamel. ... more less
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- Also Known As:
- Radisson Kathmandu
- Kathmandu Radisson