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“Excellent oasis in the midst of Kathmandu”

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Hyatt Regency Kathmandu
Ranked #35 of 209 Hotels in Kathmandu
Certificate of Excellence
Reviewed July 27, 2014

Room: The room was very clean, if a bit standard. The bed was comfortable, and the bathroom had a separate shower and tub. Honestly, not much to speak of, but nice and comfortable.

Of note too, was the hotel pool(s). Relaxing in the pool (hot tub or the normal pool), after a long day of exploring the streets of Kathmandu is a real treat.

Location: I found the location quite good, but it may depend upon your interests or itinerary. It is only a few minutes walk from the excellent Boudhanath stupa; in between, there are many shops and restaurants (and money changers, with better rates than those in Durbar Square or Thamel areas). Across the street is a handy grocery store (which is attached to a complex with a stores selling all manner of fake clothes and bootleg CDs / DVDs).

Service: The front desk and room service (which was good and relatively cheap) agents were routinely excellent. The hotel offers a free shuttle service into town (not to or from the airport, however), which was extremely handy for tourists.

Value: For 5K Hyatt points per night, this hotel was a very good value.

  • Stayed: July 2014, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank arkleseizure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt Regency K, Director of Marketing at Hyatt Regency Kathmandu, responded to this reviewResponded July 30, 2014

Dear Guest,

Thank you for your feedback and for your appreciation about the hotel and the facilities offered. As mentioned by you, the swimming pool truly is one of our well received facilities and is a real treat after an exhausting day. As a hotel we are fortunate to be located in such close proximity to the UNESCO heritage site of Bouddhanath Stupa, as it makes travel for our guests to explore Kathmandu more easy. Your appreciation about the front desk and the room service staffs is very encouraging and shall share with them.

We are delighted to know that your stay with us was memorable and you found it to be good value for money and as a benefit of being able to avail of free nights as a Hyatt Gold Passport member. Thank you once again and we look forward to your return visit in the not too distant future.

Best regards,

Suman Shrestha
Director of Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed July 27, 2014 via mobile

Its a beautiful historical hotel ...the hotel offers all five star facility at its best . You can see spectacular view from the hotel . The food is great. The club rooms a spacious . They have free shuttle service to different parts of the city. If you are look to relax and unwind this is a great place

Stayed: July 2014
Thank bpradhan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt Regency K, General Manager at Hyatt Regency Kathmandu, responded to this reviewResponded August 6, 2014

Dear Guest,

Thank you for your kind comment and the time you have taken to write. Indeed the hotel has its own charm and beauty and is a perfect place to unwind and relax after a tiring day. We are happy to know you found the rooms spacious and enjoyed the food .

Thank you for rating us “5 out of 5”. This rating and your feedback are very rewarding and motivating. We look forward to your future visits.

Best regards,

Patrick Iserlohe
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 24, 2014

We had organised a corporate offsite in June 2014 at this property and had booked almost 50 rooms. the entire payment for rooms was settled by my credit card.

12 days after my check out i was surprised to see a debit charge on my card for Rs 22,000.

The Hotel Finance guys are cheats and they have misused my credit card details and charged my card without any authorization or approval from us. they have done this without even informing us.

I am taking up this case with the competent authorities and the bank.

Everyone using this hotel should be beware and do not give your credit card details to these cheats.

The hotel is very average & looks like the oldest Hyatt property.

The finance team is full of crooks.

  • Stayed: June 2014, traveled on business
    • Value
    • Cleanliness
    • Service
11  Thank Umangsax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 23, 2014

This place is the only part of Kathmandu where you could roam around without a face mask.
A beautiful building with all expected amenities and good food and that to in heart of city.
This is one of the clearly visible spaces from flight, so you could easily guess it's decent size.
Staff is really supportive. I find this place as one good reason to visit Kathmandu again.

Room Tip: A pool facing room gives a awesome feel.
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  • Stayed: July 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
1  Thank VarunM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt Regency K, Director of Marketing at Hyatt Regency Kathmandu, responded to this reviewResponded July 24, 2014

Dear Guest,

Thank you for your appreciation about the hotel , the team and the facilities offered. It is indeed encouraging to have our efforts recognized by you on Trip Advisor. We are delighted to note that you had a peaceful and pleasant stay with us.

Thank you once again and we look forward to making your return visit even more memorable.

Best regards,

Suman Shrestha
Director of Marketing

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Reviewed July 22, 2014

I wished there was a way to give this hotel a rating of 4 and a half out of 5! I stayed here with my girlfriend for a weekend getaway of lazing by the pool and walking around the stupa. The check-in was not as smooth as could have been. But, luckily for us a young lady called Bidhya was there to save the day, she was very good at satisfying our requirements and after about 45 minutes we were finally in our room with our luggage. The quality of sleep here is almost excellent, shame about the thousands of pigeons that flock here every single evening. Even though they do stop cooeing towards 9 - 10pm. But, the mess they leave behind! The breakfast is very good and there is a good mix of food to satisfy most palettes. The knock by house keeping on our door at 9.30 am was very annoying, asking us if they could clean our room!!! Never have i experienced that in a '5' star hotel, this is Nepal after all!! I shouted no from inside the room and they eventually came to make the bed later that afternoon. The pool facilities are excellent and it is a day well spent if thats what you like. Even though some of the prices are somewhat steep for what you get.... All in all a great stay and will be back in the future for a swim and maybe even an overnight stay. Highly recommended hotel in Kathmandu!

Room Tip: Go as high as you can for views of the stupa and ask for a room close to the lifts with a pool view!
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  • Stayed: July 2014, traveled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank foodman1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt Regency K, Director of Marketing at Hyatt Regency Kathmandu, responded to this reviewResponded July 24, 2014

Dear Guest,

Thank you for your feedback. Please accept my apologies for the inconvenience caused to you due to housekeeping staff and the check-in not being smooth ,but glad to know that Ms. Bidhya was able to assist you. I have noted your concern regarding the pigeons, we are aware of this issue and continuously trying to eradicate this problem with spikes being installed where possible, unfortunately we have not been achieve a 100% result due to the design of the hotel and this being a common problem amongst the buildings in Kathmandu valley. Your appreciation about the food and the pool is very encouraging.

Thank you for recommending us and we do look forward to welcoming you back in the not too distant future.

Best regards,

Suman Shrestha
Director of Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 22, 2014

You drive past manicured gardens into the the porch of the hotel. Very imposing , beautiful Nepali architecture, a pond in the centre and beautiful brass doors leading you into the main lobby and reception area. From the check in area you see a balcony a beyond that in the have dark green verdant mountains. All lovely to behold. The check in staff was quite off hand, not particularly welcoming . We go up to our floor which turns out to a no smoking floor when we had asked for , and had been confirmed by the hotel that we would get one. We go down back to the check in man, he says ' oh yes you wanted smoking, but if you want it we can't give it to you now you have sit and wait', we ask why ? The hotel is not full it's just one room? We get a nonchalant shrug. We say want a late check out, we are told he can't be sure he will let us know ! By that time it wasn't getting any easier , we just took the room they had given us. The room is a nice size, okay furnishing, but the view was lovely. Bathroom was large, but the basin and the shower were choked and blocked. We were just too annoyed and tired to make anymore fuss. We hoped by taking off the basin stopper the turn down service would notice it . But of course they dint. The tissue paper dropped by my partner near the trash can wasn't even picked up. The beds were turned down. Every time next door room bathrooms were used? What a racket it made!! Don't expect a lie in !! The 2 nights we stayed there we found the staff quite disinterested in helping or being hospitable!!! Asked for some suggestions of shops we were met by a blank stare. One of them told us ' we don't do that' ! Wow!! The day we left we had guards , bell boys all smiling trying to carry out our very few pieces of luggage to the car. The only time we saw smiles and offer of help. Of course it was tip time!! Dint expect this from hotel like Hyatt .

Room Tip: The rooms facing the back garden.
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  • Stayed: July 2014, traveled as a couple
    • Location
    • Rooms
    • Service
1  Thank Worldtraveller2359
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt Regency K, Director of Marketing at Hyatt Regency Kathmandu, responded to this reviewResponded July 24, 2014

Dear Guest,

Thank you for taking the time to share feedback regarding your stay with us and for your appreciation about the property. I truly apologize that your stay with us was not a welcoming one. Your comments on our service will be addressed with additional training to remind all of our associates how important their interactions with guests are to your overall experience. I have shared your feedback with our team and we are all working to ensure we provide the best hotel experience possible moving forward. If there are any additional comments or suggestions you would like to make, please feel free to contact me directly at suman.shrestha@hyatt.com.

Once again please do accept our sincere apologies. Please feel free to contact myself directly via email if you are travelling to Kathmandu again so that I may personally take care of you and your next stay.

Best regards

Suman Shrestha
Director of Marketing

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Reviewed July 20, 2014

We stayed at the Hyatt for 3 nights and totally enjoyed the stay.the rooms were very comfortable ,good service with pleasing manners.Wevisited the Pashupati temple besided the market place.It is ideal for shopping of Pasmina shawls,sweaters .

Room Tip: Select rooms in the wing which has the restaurant serving breakfast ,or else need to change lifts .
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  • Stayed: May 2014, traveled with friends
    • Value
    • Sleep Quality
    • Service
1  Thank pcgoliya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt Regency K, Director of Marketing at Hyatt Regency Kathmandu, responded to this reviewResponded July 24, 2014

Dear Guest,

Thank you for sharing your review on Trip Advisor. We are pleased to receive your feedback and to know that you enjoyed the facilities offered by the hotel. The team is delighted to note that they could showcase you the Hyatt experience that we are renowned for. As mentioned Kathmandu has a lot of offer in terms of culture and religion and Pashupatinath temple, just 10 minutes’ drive from the hotel, is one of the most revered Hindu temples in Nepal. Besides, there are many UNESCO world heritage sites like Bouddhanath Stupa, overlooking from the hotel, which give the opportunity to guests visiting Nepal to experience its rich culture.

Thank you for giving us an opportunity to look after you during your stay and we look forward to your return visit in the not too distant future.

Best regards,

Suman Shrestha
Director of Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Kathmandu

Address: | Taragaon, Boudha, Kathmandu 9609, Nepal
Location: Nepal > Central Region > Bagmati Zone > Kathmandu Valley > Kathmandu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Kathmandu
#7 Business Hotel in Kathmandu
#7 Family Hotel in Kathmandu
#9 Romantic Hotel in Kathmandu
#10 Spa Hotel in Kathmandu
Price Range: $128 - $188 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hyatt Regency Kathmandu 5*
Number of rooms: 280
Official Description (provided by the hotel):
Hyatt Regency Kathmandu is a 5 star luxury hotel and resort in Kathmandu and is set on 37 acres of landscaped grounds, created in the traditional Newari style of Nepalese architecture. This beautiful hotel and resort is located on the road to the Boudhanath Stupa: the most holy of all Tibetan Buddhist shrines outside of Tibet, and a UNESCO World Heritage Site which is 5 minutes walk from the hotel. The hotel is just 4 km (2.4 miles) from the Tribhuvan International Airport and 6 km (3.7 miles) from the city center of Kathmandu. ... more   less 
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Also Known As:
Hyatt Regency Kathmandu Hotel Kathmandu
Hyatt Kathmandu
Kathmandu Hyatt Regency
Hyatt Hotel Kathmandu

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