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“male receptionists needs training on customer service”

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Hyatt Regency Kathmandu
Ranked #32 of 207 Hotels in Kathmandu
Certificate of Excellence
Reviewed June 25, 2013

We arrive june 14 midnight, we were exhausted for the long flight, but instead of giving us hotel info, he insisted for the credit card...we were there for a conference and credit details from our company had been given and reservation had been confirmed...but we have to give it again.
We stayed for 7 nights, and went to Pokhara and left our luggage in hyatt, s storage. When we ca came back before flying home, I asked if we can take a shower in the hotel... but the male receptionist in that evening june 23 refused. When my colleague asked again to the lady receptionist, it was an instant yes to use the hotel, s spa for showering before our long flight...

Break fast did not change the whole time we stayed, but the waiters are great.

  • Stayed: June 2013, traveled on business
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3  Thank Lukas S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt Regency K, Director of Marketing at Hyatt Regency Kathmandu, responded to this reviewResponded July 14, 2013

Dear Guest,

Thank you for your feedback post your stay with us. We always appreciate hearing from our guests, especially in areas where we can improve. We apologize for any unpleasant encounters you had with our associates and assure you , we value and appreciate each of our guests equally. We will be conducting additional guest service training moving forward to ensure all of our guests feel welcomed. We hope to have another opportunity to serve you to show the quality service you expect from a Hyatt hotel.

Best regards,

Suman Shrestha
Director of Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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891 - 897 of 1,607 reviews

Reviewed June 23, 2013

The Hyatt is an oasis from the chaos of Kathmandu. The structure is beautiful, with landscaped grounds, a large 25 meter pool, good gym, very good breakfast, and decent WiFi at a high price. Once in your room, you can forget you are in Nepal, which is in contrast to the beautiful hotel Dwarika's, which retains it's essential Nepal-ness. The TV in my standard room was an old cathode ray tube set, not a flat screen as in most expensive hotels. Rooms have a mini-bar, water heater, and a variety of teas. Bathrooms are large and clean.
Come here if you want a reliable, luxurious Nepal experience and don't want to step out of your comfort zone. It lacks some character after you exit the serene lobby. The Boudhanath Stupa is a 5 minute walk away from the secret back gate of the hotel. It will give you a spiritual lift that the packets of Nescafe in your room can't provide.

  • Stayed: June 2013, traveled on business
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Thank rangyhulu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt Regency K, Director of Marketing at Hyatt Regency Kathmandu, responded to this reviewResponded July 3, 2013

Dear Guest,

Thank you for your feedback and for appreciating our property. I would like to acknowledge your feedback on the standard of TV and your feedback is definitely being considered positively.

Thank you once again and we look forward to your return visit soon.

Best regards,

Suman Shrestha
Director of Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 21, 2013

Great Hotel in an open airy location ,nice grounds and beautiful view. The Lobby area is huge and very nice architecture here.
Rooms on the ground floor ( we stayed in 356) are good in size with a huge bathroom .The bathroom fixtures are need of repair. A word about AC it has been mentioned here before the cooling is a bit of issue.
Breakfast is nice spread with plenty for everyones taste and the Cafe has a nice ambience.
The pool is huge with a nice jacuzzi near it but be warned there are no lifeguards ( they have a notice put up to this effect ).
In case you happen to ask for an extra bed ( it will take ages to get one) be warned do not try and sit on the foot end or get of fit that way . A serious design flaw in beds both my kids nearly escaped injury ,I recommend the Hotel management try to get off it when it is placed beside the bed. Also the Housekeeping is lethargic ,they did not bother cleaning the floors even once in our stay or is it because this floor is kind of reserved for Indians only.
As mentioned there is no free wifi ..... all road side restaurants in Pokhara have free wifi come on you can do it Hyatt.
Casino Tara is great .Kids had a great time.

  • Stayed: June 2013, traveled with family
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Thank akshattyagi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt Regency K, Director of Marketing at Hyatt Regency Kathmandu, responded to this reviewResponded July 3, 2013

Dear Guest,

Thank you for the review post your stay with us. Thank you for your words of appreciation about the property.

Please accept my sincerest apologies for the inconvenience you had to encounter due to extra bed and the service rendered by our housekeeping . We have taken this up with the concerned departments to ensure that corrective training is strongly enforced. Furthermore, we have also noted your inputs on the internet facilities at the hotel. It is currently an outsourced service but we do hope we can work towards your needs. However we do offer complimentary internet facilities in our Regency Club and Suite rooms.

We do hope you visit again soon and give us another opportunity to serve you and your family.

Best regards,

Suman Shrestha
Director of Marketing

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Reviewed June 19, 2013

I wish I had the opportunity to stay here more than one night; this place is amazing! The rooms are just the right size and clean bathrooms. All the staffs very friendly and polite. We left on Monday having had a totally positive experience at this hotel and we will absolutely stay here next time we visit.

  • Stayed: June 2013, traveled with friends
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Thank cass c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt Regency K, Director of Marketing at Hyatt Regency Kathmandu, responded to this reviewResponded June 26, 2013

Dear Guest,

Thank you for your feedback. We are delighted to know that you enjoyed your stay with us. Thank you for your kind comments concerning our attentive associates and our facilities.
Thank you once again and we look forward to your return visit soon.

Best regards,

Suman Shrestha
Director of Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 18, 2013

Upon arrival we got a free upgrade to a Club Suite room which was on two levels and very large.
Checking in and out was all done in the privacy of the club lounge so there was no queuing.

This is a truly remarkable hotel which is set back from the rest of the crowd - and you really will have no reason to leave the safety and comfort of this hotel. Despite the regular electricity blackouts in Kathmandu this hotel was unfazed. The staff are polite well trained and nothing was too much trouble. Pity its stuck in grotty corrupt Kathmandu! We have become fans of this hotel chain ever since! We were also given a complementary ride back to the airport when it was time to leave. It all made for a perfect stay - highly recommended.

Room Tip: Join the Hyatt Gold Club and start collecting points to have free upgrades
See more room tips
  • Stayed: April 2013, traveled as a couple
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1  Thank Clive A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt Regency K, Director of Marketing at Hyatt Regency Kathmandu, responded to this reviewResponded July 3, 2013

Dear Guest,

Thank you very much for choosing to stay with Hyatt Regency Kathmandu during your recent visit to Kathmandu, and for the kind comments on “Trip Advisor”.

We are glad to read that overall, you have enjoyed your stay. We have noted your comments about the location, the services, and the facilities that you have enjoyed at our hotel. Also, your compliments will be passed onto the rest of the hotel team and happy to know that you will like to patronize Hyatt in the future.

Once again, thank you very much for your comments and it would be our pleasure to welcome you back in the not too distant future.

Best regards,

Suman Shrestha
Director of Marketing

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Reviewed June 7, 2013

Stayed for 6 nights. Staff is friendly and service minded. The expensive wifi is slow. Rooms spaciuos and bed good. Gym is fine and so is pool area. However there is nowhere to hang your wet stuff in the bathroom once you've used these facilities ..
Key cards are used to access your wing/room and this is at times not optimal since they do not always work or the card you took from the slot in your room proved to belong to another guest (housekeeping having mixed things up) or after having changed rooms in the middle of the night due to noisy neighbours the card might be cancelled. I have experienced all of these, yes ..

During the week breakfast and service in the breakfast area are excellent. Come Saturday they are not. The breakfast area turns into a noisy school canteen full of Nepalese families enjoying their day off. There is not enough staff to cater for everyone's needs and the place turns into a mess with food on the floor, tables full of dirty dishes, no coffee or tea provided unless you actively engage and manage to catch the attention of the staff and the breakfast amenities such as cereals, juices etc not being replenished.

As I mentioned I had to change rooms due to disturbances from neighbouring guests. This was handled promptly by the staff. There was even a follow up at the first occasion which was positive.

The great advantage with Hyatt is the location. Use the backdoor (manned by guards until 10 pm) to sneak out to the clearly marked pedestrian path to the Buddha stupa. Enjoy your meals there (lots of restaurants to choose from) and the scenery. Hyatt feels safe and the surroundings too for single female travelers.

  • Stayed: June 2013, traveled on business
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1  Thank MarieMalmo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt Regency K, Director of Marketing at Hyatt Regency Kathmandu, responded to this reviewResponded June 26, 2013

Dear Guest,

Thank you for the feedback post your stay with us and really appreciate your positive feedback about our associates, rooms and the gymnasium. I want to personally apologize for the service issues you had to encounter during your stay and we shall definitely look to improve on your suggestions.

As a hotel we do consider safety and personal well bring thus the key cards to access individual floors. As an individual female traveler I do hope these initiative will be well received by guests like yourself. Furthermore with our location being close to Boudhanath Stupa, one of the UNESCO heritage sites in Kathmandu, we do feel we have a lot of offer to guests in terms of offering our services with accessibility to the local culture “just down the road”.

Thank you once again for your inputs and we shall definitely look to implement your suggestions where possible.

Best regards,

Suman Shrestha
Director of Marketing

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Reviewed June 6, 2013

We went to Nepal from 30.05.13 to 03.06.13 and stayed in Hyatt Kathmandu on 30.05.13 and 02.06.13. I must say Hyatt is the best 5 star Hotel available in Kathmandu. Casino is very good, dining services and rooms are excellent. Everything was going very good till the time when we had to check-out on 03.06.13. We were shocked to see that Hyatt does not provide Airport drop facility and in case you want to opt for the same, it is chargeable to the tune of 15 $ per person. And more strange, they provide Airport pick-up, free of charge. What is it concluding to......It means once you cease to be their guest, you are nothing more than a normal tourist....WHICH IS REALLY BAD!!! HYATT must improve on this factor soon...

  • Stayed: May 2013, traveled with family
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2  Thank Nitin0206
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Kathmandu

Address: | Taragaon, Boudha, Kathmandu 459, Nepal
Location: Nepal > Central Region > Bagmati Zone > Kathmandu Valley > Kathmandu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Luxury Hotel in Kathmandu
#7 Business Hotel in Kathmandu
#8 Family Hotel in Kathmandu
#9 Spa Hotel in Kathmandu
#9 Romantic Hotel in Kathmandu
Price Range: $160 - $213 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hyatt Regency Kathmandu 5*
Number of rooms: 280
Reservation Options:
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Also Known As:
Hyatt Regency Kathmandu Hotel Kathmandu
Hyatt Kathmandu
Kathmandu Hyatt Regency
Hyatt Hotel Kathmandu

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