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Hyatt Regency Kathmandu
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Reviews (1,739)
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All reviewsrox restaurantclub levelboudhanath stupajogging trackclose to the airportan oasistennis courtsbeautiful hotelpool sidebit datedbreakfast buffetrooms are largebusy citytravel deskthe hustle and bustlelobbyluxury
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1,442 - 1,447 of 1,739 reviews
Reviewed April 2, 2008

This is such a great hotel and fabulous bargain...Would love to find this hotel everywhere I travel.. Staff was superb.
Very comfortable. Would definitely stay here again.

  • Stayed: March 2008, traveled with family
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Thank globetrotter2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 30, 2008

We stayed one night in March 2008 after the Yak and Yeti overbooked our room and walked us.

The Hyatt property left us with an overall favorable impression. The room was spacious, modern, bright, well appointed, and even thought this is Nepal, everything worked. The bed was comfortable and the towels plush. The lobby area is expansive with attentive staff. The lobby restaurant has a wonderful view of Bauddha-Bodhnath Stupa. The Hyatt certainly lived up to its name.

A most positive impression was left when the staff solved a problem related to luggage we had stored at the Yak and Yeti. The bell captain – communicating in rather good English -- simply arranged everything for us. We did have to pay the cost of taxi [which Yak and Yeti should have paid, but arguing the point with Yak and Yeti’s poor English was not how we wanted to spend the afternoon.]

Staying at the Hyatt does have its drawbacks. While you are close to two temples – Bauddha-Bodhnath Stupa [walking distance] and Pashupathnath [taxi] – you are far from the sights and sounds and smells of the city core. These sights, sounds, and smells make Katmandu such a fascinating place. I’m afraid that staying

Taxi drivers start their negotiation at a higher price when the Hyatt name is involved. To illustrate the point, I asked the concierge what he would pay to get a taxi to the dinner spot we had selected. His answer was 150 rupees for me, maybe 200 rupees for you. Sure enough when I got into the cab, 200 rupees was the “best price”. Later in the evening 300 rupees was the “best price” until I physically got out of taxi to find another at which point my cab-mate said “see, if not 200 rupees we not ride”. By playing our little [pre-arranged] charade, we got our 200 rupees price.

Internet is expensive at the Hyatt – over $20 per day after adding taxes. By paying cash [rather than charging to the room] a 20% discount is granted. It took 3 tries to get a logon-password pair that worked [they use a manual paper system]. Despite the inconvenience of having to visit the business center a few times, this inefficiency brought a smile as I realized that even the Hyatt is not immune to charm of Nepal where “will be fixed soon” is the norm. Once connected the speed and stability were good.

Stayed: March 2008
1  Thank djonce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suman_shrestha, General Manager at Hyatt Regency Kathmandu, responded to this reviewResponded April 6, 2008

Dear Trip Advisor reader,

Thank you for the feedback on your stay at Hyatt Regency Kathmandu. As always, we welcome any comments and feedback and take these seriously. Your experience is important to us and we are committed to ensure that you have a great stay. With your input, we can improve our services and facilities for future guests and visitors.
We have noticed a few comments in regards to the high price of the Internet facilities at the hotel, hence we have decided to revise these prices significantly. I am pleased to inform you that we have reduced the price of our Internet service over 30%.
We would like to thank all Trip Advisor readers for their review and we look forward to receive any further input or suggestions.

Gadi Hassin
General Manager
Hyatt Regency Kathmandu

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 30, 2008

Closer to the airport than downtown, but still a better choice in my opinion than the Yak & Yeti, where we also stayed a few days earlier. Large, chain-style hotel with pretty entryway (ponds and fountains) and unique lobby, two large shops. Large, expansive pool area and gardens, with tennis courts. Reasonably-priced spa, decent fitness room. Several restaurant choices: the bar area (indoor and outdoor seating, with dessert buffet and cheese buffet in afternoons, evenings), buffet (also has a la carte options), pool café, and their signature Rox restaurant (looked quite nice, but we were just too tired for a "better" dinner). Rooms were large, with everything you would expect in the way of toiletries, robes, hairdryers (but no slippers). Excellent bathroom with separate soaking tub and standing shower. Our room was a bit tired looking, even though we were on the special Hyatt Gold Passport wing. Complimentary bottled water, full box of chocolates. There was a security guard patrolling each guest room floor--a bit disconcerting. Overall, very pleased with this choice, and a bargain at $125 US (booked well in advance).

  • Stayed: February 2008, traveled as a couple
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1  Thank fluffnfold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 28, 2008

There is no other hotel like this one in Kathmandu, and it is certainly one of the finest hotels in India-Nepal region, complying with standards and demands of the connoisseur five stars traveler.
The Hyatt excels in cleanliness, service, attention, food, drinks, desserts (including Western pastries with home-made chocolate surprises), relaxed atmosphere, view, and the management’s quick reaction to guests’ complaints. Why do I mention that last category? Because it is utterly important in Asia. Anyone who has ever been to Asia probably noticed the difficulty of managing a business while complying with western-culture norms, manners and habits, when your workers value very different values than those of western culture.
The design of the Hyatt is fantastic, but constructing an exquisite building is easy in comparison to operating it day by day while keeping five stars standards in a culture where, for instance, people deal with, and prepare food without washing their hands after wiping their nose without a tissue, or after doing some other self-cleaning jobs with bare hands without washing and soaping them at all. (that is, by the way, why so many Western travelers suffer from food poisoning in third world countries).
So running a hotel, and especially a luxury hotel, in this kind of cultural environment, is an ongoing sisyphean educational task, on a daily basis. And after staying at the Hyatt three weeks I can say that they are doing a great job.
Try the morning, and lunch or evening buffet at the Cafe. There is another praised restaurant here, but I think the buffet is a better choise, and some days it rises up to a gourmet level.
If you stay on the Club floor you are “bonussed” throughout the day with free drinks, cookies- to- die- for, and fruits. Plus classic happy hour which can be considered as a small dinner with its abundance of snacks . Not too many hotels in the world run their business club floors with such generosity and impeccable service.
And the proximity of the Boddhanath, Kathmandu’s famous Stupa, is yet another huge bonus. Just a barely ten minutes walk from the hotel through the Tibetan neighborhood transfers you from Western luxury - world into Buddhist magic - world.
Yes. It’s magic. You will see.

  • Stayed: March 2008
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Thank Mabe49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 18, 2008

Our stay in Kathmandu was made more memorable by staying at the Hyatt Regency. For only $30 (USD) more than the published price, we opted to stay on the club floor. The service provided by the friendly staff was up to par with any of the best hotels in the world. We were scheduled to stay four nights, but we had a mix-up in travel plans. Therefore, we had to extend our stay by one night. The travel desk at the Hyatt was most helpful in getting our new reservations and tickets. It was, indeed, quite sad to check out! The only negative was that the Internet was fairly expensive - but slow and unreliable.

Stayed: March 2008
Thank nickindc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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