I stayed in this hotel for the first time and found to have made a mistake by choosing Soaltee Crowne Plaza. I booked this hotel through a travel agent who probably did his business not not really worthwhile.
The airport pickup was promised but nobody turned up at the airport to receive me. However, I could locate somebody from the Hotel who did not have any idea of my pickup. He had come to pickup someother guest and refused to let me in. This was totally unacceptable. I knew from the begginning of this trip itself that from hereon it is not going to be a fruitful visit.
I then took a taxi whom I paid a ridiculous amount of money from the airport till the Hotel, the local people from the airport did not allow me to take a cab of my choice either.
I reached the Hotel with full stress and check in at the reception. The person at the reception was so unattentive that she was busy on the phone while a new guest has arrived, she didn't even bother to look at me for 10 minutes. Finally, the second person came in front and gave me my room key.
Upon entering the room it seemed to me that I had infact choosen a 2-star Hotel. The room was in a pathetic state, bedcovers not clean, stains on pillow covers and no room slipper.
I tried calling up home but the lines were not yet opened for long distance calls. I literally had to request for an outgoing call thru the operator.
Breakfast however was nice and the restaurant was neat. The fitness center was far below my expectation. Gardens were well maintained and was perfect for an outdoor drink.
The next day I was waiting for a guest to arrive to the Hotel to meet me, therefore had left a message at the reception. This meeting for me was rather the main reason for visiting this beautiful country. I was waiting for the guest in my room for 2-hours but did not receive any message of arrival. Upon contacting him he mentioned that he had to wait for an hour at the reception but no body informed. This was most unacceptable and I had to loose my temper.
I then went to the guest services desk to make a complaint, and she first even refused to give me a comment sheet. I then asked her to connect me to the General Manager, she replied that I will have to first meet the duty manager and refused to connect me to GM's extension number.
I made my point to write all my bitter experiences to the General Manager while leaving the Hotel but have not yet received any reply from Soaltee Crowne Plaza. I would not recommend this Hotel to travellers and please do not just listen to the travel agent while making your selection but do not forget to check out reviews in websites like Tripadvisor choosing your accommodation.
Soaltee Crown Plaza has lost its image and the name and will have to go a long way to overcome its detoriating standards.
If I ever come to Nepal, I will make sure that I do not stay in this pathetic hotel.
- Official Description (provided by the hotel):
- Experience the natural beauty of Nepal and strive for business success at the pioneering 5-star Crowne Plaza Kathmandu-Soaltee hotel.The preferred hotel for heads of states visiting Kathmandu, our 12 acres of landscaped grounds echo the mountainous beauty of the Kathmandu Valley, with vibrant gardens surrounding our open veranda. You can stroll the grounds in peace and absorb the mountain view that surrounds Crowne Plaza Kathmandu-Soaltee, then drop into Rodi Bar for a celebratory drink.Crowne Plaza Kathmandu-Soaltee is in peaceful Tahachal, 4 km from the palaces and temples of Durbar Square in the city centre. You're 6km from Pashupatinath Temple and 3km to Swayambhunath Stupa shrine. Tribhuvan International Airport is 8 km away.You can host stylish banquets, conventions and conferences in one of 7 elegant meeting rooms with space for 20-1,200 people. Gaze up at the mountains while you float in the pool or wind down with one of our rejuvenating therapies. You'll find Italian food at Al Fresco, Chinese at China Garden and Awadhi cuisine at our speciality Indian restaurant, Kakori and all day dining option at Garden Terrace.Ask Crowne Plaza Kathmandu-Soaltee's Concierge to arrange hiking trips into the mountains and villages of Kathmandu Valley that will open up Himalayan panoramas or give you an insight into Nepali culture. When you return from your inspiring adventure, sink into your bedroom's inviting luxury sheets. ... more less
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- Also Known As:
- Crowne Plaza Kathmandu
- Crowne Plaza Hotel Kathmandu