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“Excellent 5 Star Stay at reasonable price” 5 of 5 bubbles
Review of Crowne Plaza Kathmandu-Soaltee

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Crowne Plaza Kathmandu-Soaltee
Ranked #46 of 194 Hotels in Kathmandu
Certificate of Excellence
Mumbai
Level Contributor
47 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Excellent 5 Star Stay at reasonable price”
5 of 5 bubbles Reviewed September 4, 2013

Its one of the best or rather excellent hotels to stay in Kathmandu. Its a 5 star hotel but if you compare the tarriffs then it is much cheaper compared to 5 star tariffs in other countries. Best location. a huge open area, beautifully made, Very good rooms, excellent service and great food. The choice of food is also pretty wide. Excellent halls for any corporate event. All in all the best hotel in Kathmandu.

Room Tip: All rooms are good but if you get a garden view then it would further add to the experience
See more room tips
  • Stayed October 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MumbaiIndia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nalinma, General Manager at Crowne Plaza Kathmandu-Soaltee, responded to this review, September 10, 2013
Dear Guest,

Greetings from Soaltee Crowne Plaza Kathmandu!

Thank you for not only staying at Soaltee Crowne Plaza Hotel Kathmandu but also sharing your experiences.

We are very pleased that you enjoyed the services and facilities offered at our hotel. Your comments will be shared with our entire team, as reinforcement to continue their efforts to make us a leader in excellence.

Again thank you for your wonderful comments. We look forward to welcoming you back to the Soaltee Crowne Plaza Hotel Kathmandu .

Warm Regards,
Nalin Mandiratta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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850 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (166)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
Johor Bahru, Johor, Malaysia
Level Contributor
488 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 189 helpful votes
3 of 5 bubbles Reviewed September 4, 2013

Was upgraded a complimentary deluxe room on the 2nd level of the old wing. Room size okay, toilet is a bit small especially the narrow bathtub. Decor is a bit old but in good working condition. Annoyed by Intermittent noise caused by water pressure from the concealed water pipes from nearby rooms. Pest control strongly needed, rats or cockroaches been creeping above the ceiling at night. Rooms have very thin walls and housekeeping starts early in the morning with the sound of vacuum cleaner that may deprive you of extending your sleep further. For breakfast, Coffee & Tea don't live up to the IHG name. Hyatt Regency Kathmandu has better tasting coffee & tea.

Room Tip: Ask for new rooms away from the elevators.
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  • Stayed September 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Yap W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nalinma, General Manager at Crowne Plaza Kathmandu-Soaltee, responded to this review, September 10, 2013
Dear Guest,

Greetings from Soaltee Crowne Plaza Kathmandu!

We regret that your stay with us was below your expectations. We have noted your observations and are addressing the same. Please consider this to be an exception to our usually high standards. Please be assured that we are taking your comments seriously because it is feedback such as yours that will help us to strive to make our service and product offerings even better.
We’ll be honored if you could give us another opportunity to serve you in the near future where our team will leave no stone unturned to provide you a great experience with fond memories to cherish.

Warm Regards,
Nalin Mandiratta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed September 4, 2013

From the first day, we felt like we were special guests. The food was very good with a variety of international and Nepalese offerings. The staff were so helpful - suggesting and booking special travel arrangements for us including a flight over Mt. Everest and a day trip to the Chitwan Animal Reserve where we were able to see beautiful animals. The hotel also booked a white water rafting trip that scared and delighted us - great fun. Can't wait to go back. Be sure and spend a day shopping on Freak Street - don't miss it.

Room Tip: Rooms on the third floor have a beautiful view of the grounds
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bsloggins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nalinma, General Manager at Crowne Plaza Kathmandu-Soaltee, responded to this review, September 6, 2013
Dear Guest ,

Greetings from Soaltee Crowne Plaza Kathmandu!

Thank you for not only staying at Soaltee Crowne Plaza Kathmandu but also sharing your experiences.

We are very pleased that you enjoyed the services and facilities offered at our hotel. It has always been our utmost focus to provide our guests with personalized service that meets high standards of hospitality and it is motivation from discerning guests such as you which encourages us to give our best.

Again thank you for your wonderful comments. We look forward to welcoming you back to the Soaltee Crowne Plaza Kathmandu.

Warm Regards,

Nalin Mandiratta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed August 30, 2013

I travel to kathmandu alot for combany work and i always stay in this hotel
The hotel location is ok and the staff are very excellent BUT theres few items need to be done
Like rooms need to be improved sply. Bath rooms
During the last 8 monthes i vist the hotel six time and i stay at the 5th floor whichs the PREMIUM Floor and has a PREMIUM lounge whichs very poor and nothing there except during happy hour theres a coffee machine used to be there it has been removed for maintenance since 3 or 4 monthes! !!!!!!!!?
AT the main restaurant the menu. Include pizza but its not available because the oven is broken since 3 monthes? ?..!!!!!!!HOW COME ??!!
This thinges is not acceptable for 5star hotel
The wifi in the rooms is weak and intermittent
I think the hotel managment NEED to look into that SMALL things

  • Stayed August 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ttano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nalinma, General Manager at Crowne Plaza Kathmandu-Soaltee, responded to this review, September 5, 2013
Dear Guest,

Greetings from Soaltee Crowne Plaza Kathmandu!

Thank you very much for pointing out the disappointing aspects of our services, we are indeed very grateful to you because it is feedback like yours that allows us to evaluate the systems set in place and take corrective action where necessary. We are, at the same time, pleased that you found the team to be excellent.
We’ll be honored if you could give us another opportunity to serve you in the near future where our team will leave no stone unturned to provide you a great experience with fond memories to cherish.

We look forward to welcoming you soon.

Warm Regards,

Nalin Mandiratta

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burgess Hill, United Kingdom
Level Contributor
41 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed August 30, 2013

The Hotel is modern, clean and with a good choice of food outlets. The prices are high but the alternatives do not offer the same value or facilities. It is an oasis of green in an area that is a little scruffy, and the pool area is well laid out was always well frequented.
Without exception all the staff were very friendly and helpful and all spoke good English which was a great relief.
The room was very acceptable, nicely laid out and very clean with a comfortable bed.
Internet access is charged as additional but the link was a good speed and reliable.
During the stay I tried the Al Fresco Italian restaurant, China Garden,Garden Terrace restaurants and all served good food which was well prepared and presented. the variety on offer should cater for every taste. The Rodi Bar by reception does serve lite bites but these whilst adequate, are nothing special.
Having also taken lunch in a couple of the other hotels in the City, I can say that this Hotel offers the best food.

  • Stayed April 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank expatnick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nalinma, General Manager at Crowne Plaza Kathmandu-Soaltee, responded to this review, September 5, 2013
Dear Guest,

Greetings from Soaltee Crowne Plaza Kathmandu!

Thank you for your wonderful comments. We appreciate you taking the time to make us aware of your delightful experience during your recent stay.

We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our team's effort and takes the time to write about it. Your comments will be shared with our entire team, as reinforcement to continue their efforts to make us a leader in excellence.

Thank you once again for taking the time to share your experience, and all of us here sincerely hope you will give us the opportunity to welcome you again at Soaltee Crowne Plaza on your next visit to Kathmandu.

Warm Regards,
Nalin Mandiratta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barcelona, Spain
Level Contributor
102 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed August 30, 2013

Being one of the best hotels in Kathmandu, they have to work hard for some details to make the stay a good one.
Starting with the perks given to the Platinum IHG members, they fail to give free internet as expected. I had a bad experience with the supervisor at that moment because they tried to argue with me that free internet it's only for 1 person when you book a room.
The restaurants are a mixed experience. The chinesse one is fantastic, the italian one it's not. They serve all spicy even if you ask it's for a baby and clarify it must not be spicy.
The breakfast also need to be improved.
Being one of the best hotels in the area it's a must go if you fly with children.

  • Stayed July 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Deneru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nalinma, General Manager at Crowne Plaza Kathmandu-Soaltee, responded to this review, September 1, 2013
Dear Guest,

Greetings from Soaltee Crowne Plaza Kathmandu!

As we pride ourselves in meeting and exceeding our guests' expectations, we were both surprised and disappointed to find that you were not completely satisfied with your recent stay. Please accept our sincere apologies for the inconveniences that occurred.

We view this very seriously and have shared this with the department team members concerned to ensure that this is not repeated. We also see it as an opportunity for us to improve our services reinforced through a refresher training initiative for our team members.

Let me assure you that nothing is more important than regaining your trust and all of us here sincerely hope you will give us the opportunity to welcome you again at Soaltee Crowne Plaza Kathmandu on your next visit to Kathmandu, Nepal.

Warm Regards,
Nalin Mandiratta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai (Madras), India
Level Contributor
97 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 bubbles Reviewed August 29, 2013

Nice location. Courteous staff. Neat rooms. Well maintained. Food selection in the garden terrace is not much. Specifically for pastries. No ice cream!! Chicken items could not be found.!! Excellent surroundings. Ideal for couples seeking calm ambiance. Away from city. Could not enjoy the Chinese or Italian foods, as the time was less. Choices of fruits or canned juices was less.

Room Tip: Rooms towards the lawn
See more room tips
  • Stayed August 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank vinupal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nalinma, General Manager at Crowne Plaza Kathmandu-Soaltee, responded to this review, September 1, 2013
Dear Guest,-

Greetings from Soaltee Crowne Plaza, Kathmandu!

Thank you for not only staying at Soaltee Crowne Plaza but also sharing your experience.

We are very pleased to know that you liked our location, infrastructure, and services rendered by our team .Our property represents a true picture and spirit of Nepal and ultimate destination of contemporary style and luxury in the city of Kathmandu.
We have noted your concern on Food selection and choices on fruits and juices.We take all our guest comments very seriously and we would like to assure you that we have addressed your comment with concerned department.
The team at the hotel looks forward to having you back with us and assure you of another great stay and dining experience.

Warm Regards,
Nalin Mandiratta
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Kathmandu-Soaltee

Property: Crowne Plaza Kathmandu-Soaltee
Address: Tahachal, Kathmandu 97, Nepal
Phone Number:
Location: Nepal > Central Region > Bagmati Zone > Kathmandu Valley > Kathmandu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Kathmandu
#8 Luxury Hotel in Kathmandu
#12 Business Hotel in Kathmandu
#14 Spa Hotel in Kathmandu
#17 Romantic Hotel in Kathmandu
#18 Family Hotel in Kathmandu
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crowne Plaza Kathmandu-Soaltee 5*
Number of rooms: 282
Official Description (provided by the hotel):
Experience the natural beauty of Nepal and strive for business success at the pioneering 5-star Crowne Plaza Kathmandu-Soaltee hotel.The preferred hotel for heads of states visiting Kathmandu, our 12 acres of landscaped grounds echo the mountainous beauty of the Kathmandu Valley, with vibrant gardens surrounding our open veranda. You can stroll the grounds in peace and absorb the mountain view that surrounds Crowne Plaza Kathmandu-Soaltee, then drop into Rodi Bar for a celebratory drink.Crowne Plaza Kathmandu-Soaltee is in peaceful Tahachal, 4 km from the palaces and temples of Durbar Square in the city centre. You're 6km from Pashupatinath Temple and 3km to Swayambhunath Stupa shrine. Tribhuvan International Airport is 8 km away.You can host stylish banquets, conventions and conferences in one of 7 elegant meeting rooms with space for 20-1,200 people. Gaze up at the mountains while you float in the pool or wind down with one of our rejuvenating therapies. You'll find Italian food at Al Fresco, Chinese at China Garden and Awadhi cuisine at our speciality Indian restaurant, Kakori and all day dining option at Garden Terrace.Ask Crowne Plaza Kathmandu-Soaltee's Concierge to arrange hiking trips into the mountains and villages of Kathmandu Valley that will open up Himalayan panoramas or give you an insight into Nepali culture. When you return from your inspiring adventure, sink into your bedroom's inviting luxury sheets. ... more   less 
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Also Known As:
Crowne Plaza Kathmandu
Crowne Plaza Hotel Kathmandu

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