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“Extraordinary customer service”

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Hotel Cascade Pvt. Ltd.
Ranked #158 of 210 Hotels in Kathmandu
Reviewed August 27, 2013

I stayed in Cascade for one week straight because I had business to attend in the nearby Bishalnagar area. Cascade is set apart from other hotels through its amazing customer service and staff flexibility. I was a student travelling on a budget, and though the rooms are a bit on the pricey side compared to hotels in Thamel, this hotel offers pure value for money. For instance, before travelling I sent emails to the hotel clarifying my flight details and timings and for every single one I received a response within the same day. After that, when I arrived, I was booked for a non air conditioned room, but since air conditioned rooms were available, I was bumped up for the same price, without even asking for it. The rooms are well furnished, and are reasonable in size especially compared to other hotels in Kathmandu. The hotel is centrally located if you have any business to attend to with any of the embassies. Food is a bit on the pricey side, but being vegetarian, everything I ordered was delicious, well cooked and the just the right quantity. You can book tours and further trips from the hotel, and the staff is very helpful and flexible in this regard. I was given consistent discounts through out my entire stay, and once when I complained that the commitments from my river rafting trip were not fully honored, I was given a full adjustment to the amount I stated. The hotel also organizes city tours for a very affordable fee, and you're taken around in a Volkswagen sedan which by Kathmandu standards is a proper luxury car. The hotel is situated about 10 minutes from the Thamel area, and the hotel staff will ensure you get a reasonably priced taxi. Every taxi that I took from the hotel was cheaper than the ones I found at taxi stands in the Thamel area. There's also free wifi with good connectivity and speed, albeit the rooms at the back may be out of reach. However, if wifi is a priority, let the hotel staff know and they'll be more than happy (as was my case) to give you a room right in front of the router. The hotel is situated a few meters away from the main street, which minimizes traffic noise while making it fully accessible. There's a temple right in front of the hotel which causes some noise in the morning, but if you want to make the best of your tour you'll be wanting to wake up in the morning everyday anyways, especially since most of Kathmandu is completely shut down by 11PM at night and tour buses leave early in the morning. A great place to stay, with exceptional staff. Definitely recommended for anyone who wants a great deal minus the hustle and noise of the main tourist areas.

Room Tip: Rooms facing the staircase are better. They minimize noise from the temple and have ample wifi cover...
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  • Stayed: August 2013, traveled solo
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1  Thank Nabeel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelCascade, Owner at Hotel Cascade Pvt. Ltd., responded to this reviewResponded September 26, 2013

Dear Nabeel,

Thank you for taking your time out to write such detailed review about us and sharing your wonderful experience with us on Trip Advisor. It’s always a pleasure to have you at Hotel Cascade. We are happy to be able to make your stay a memorable experience.
Thank you for appreciating our sincere hard work and for recommending us. Your confidence in our service has boosted us to keep successful.

Thank you once again for your nice review & hope to have chance to serve you in Hotel Cascade in future too.

warm Regards,

Sanam Manandhar
Hotel Cascade Family

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (36)
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15 - 21 of 36 reviews

Reviewed August 8, 2013

It is the best hotel.which is situated in the heart of Kathmandu. With pleasant environment and very friendly staffs.Good rooms, good food and other facilities.When ever i go to kathmandu obviously i will stay in this hotel.And i will suggest my friend to visit.

  • Stayed: October 2012, traveled with family
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Thank Lalit T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 15, 2013

We stayed here 2 nights after our trek (Ting's was full) and 1 night prior to our flight home. It may not be the most charming hotel but it's clean and the rooms have what's needed. Yes the shower makes the bathroom floor wet, but many hotels in Asia are like that. There is a noise problem in the hotel. There are lots of dogs barking all night and there is a Buddhist prayer wheel right in front that dings every time someone turns it. There is also noise from within which we only noted on night #2 when the hotel was more crowded. I advise a room at the back to reduce street noise, and earplugs (which goes for every Ktm hotel). The staff is very nice and helpful.

Room Tip: Take room in back to decrease outside noise
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  • Stayed: April 2013, traveled as a couple
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Thank Kay64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 10, 2013

We stayed here for one night before travelling to Chitwan.
The hotel picked us up from the hotel, organised a bus for us to chitwan and rang a taxi to take us to the bus station.
They were friendly and welcoming. The rooms were not the most amazing but although being very fussy we were more than happy to stay here.

  • Stayed: March 2013, traveled with friends
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Thank kirkatron1990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 15, 2012

I told the owner that I could not recommend his hotel because it is just too noisy. We stayed here for 10 nights because we could not find other accommodation in the area. We were in our room at the end of the hallway on the second floor and could even hear the conversations in reception. And we had the door closed. There is too much marble flooring and hard surfaces and conversations/noises reverberate too easily. The tent dwellers who forget to close doors by turning the handles also contribute to the din from outside and inside. It has not been designed with customers in mind and this was confirmed when I checked-out. After being asked if we enjoyed our stay I replied “no” because of the noise and suggested that some carpet could reduce it in common areas, such as reception, hallways, and stairs. Apparently this is impossible because marble is more hygienic and easy to clean.
Other observations are:
Most bathroom windows open on to the hallway adding to other obnoxious noises.
The shower has no screen so everything in the bathroom gets wet, including toilet paper.
Scrambled eggs are a good choice for those who like the extra calcium of egg shell.
Cleaners start work about 6.30 am but you are lucky if your room is cleaned. The room of a chinese family was not cleaned despite putting a ‘please clean my room’ sign on their door.
The roof top restaurant is a couple of plastic tables and chairs with a fabulous view of the hotel’s washing. Food is delivered from the ground floor restaurant.
A courtesy notice to other residents about noise could help.

Room Tip: The least preferred rooms are at the front of the hotel which is beside the local temple. But these...
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  • Stayed: November 2012, traveled as a couple
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3  Thank VeloxOne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 12, 2012

It is really a nice hotel with good service . It is worth my money.it is near airport and main city downtown as well. But the only problem is the way to the gate is under construction.

Anyway, it is good hotel.

  • Stayed: October 2012
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1  Thank philipkaka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 31, 2012

Good Staff
Flexible and accommodating Owner
Good Food
Reasonable Location
Mosquitoes are many in July but they have a repallant
Better to Organise Local Sight seeing through Cascade
The location is in walking distance fron Thamel, but it's quite a long walk, especially after dark. Very friendly staff, but thair english was not very good. The bathroom constucted in a very strange way, since it got all wet when taking a shower, including toiletpaper.

Morning tea not available before 7 am they should organise Kettles in Rooms

  • Stayed: July 2012, traveled on business
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1  Thank Neeraj S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Cascade Pvt. Ltd.

Address: Lazimpat, Kathmandu GPO 11450, Nepal
Location: Nepal > Central Region > Bagmati Zone > Kathmandu Valley > Kathmandu
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
Ranked #158 of 210 Hotels in Kathmandu
Price Range: $31 - $61 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hotel Cascade Pvt. Ltd. 2.5*
Number of rooms: 20
Official Description (provided by the hotel):
Hotel Cascade is located in quiet and pollution free area of Lazimpat, Kathmandu ideal for business & tourist interests. The hotel aims to provide an international standard of accommodation and service with the warmth of Nepalese hospitality. From the moment you arrive you will be greeted with gracious service and warm hospitality by our well trained, friendly and professional staff that will take care of your every need, ensuring you a truly relaxing stay in this wonderful hotel.Hotel Cascade offers elegant and comfortable room tastefully decorated with all the modern amenities required for your pleasant stay. Hotel Cascade features 20 Super Deluxe & Deluxe rooms. All rooms are clean, well furnished, tastefully decorated and equipped with all the modern amenities to make your stay a most comfortable one. Every room offers a private and tranquil setting featured individually controlled air-conditioning, television with satellite feeds as standard, telephone, access to free internet through our Wi-Fi network, wall to wall parquet flooring and en-suite bathroom with 24 hrs running hot and cold water. ... more   less 
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