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“Really liked this place but can't stay there”

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Pedling Hotel & Spa
Ranked #14 of 36 Hotels in Thimphu
Certificate of Excellence
New York City, New York
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Really liked this place but can't stay there”
Reviewed May 11, 2012

Pedling was undergoing renovations when I stayed there and is looking great - clean, modern, and comfortable. The food was excellent in the restaurant in the basement, and overall it was a great value.

Unfortunately, the management was not honest with me when I repeatedly confirmed that there would be internet, and later refused to own up to it. I was really hoping this would be my go-to place when in Thimphu, but as I need internet for work and I can't trust their word prior to check-in that it will be provided, I can't take the risk.

As others have mentioned, the shower is set up in such a way that you have to get into the tub and stand under the shower head when turning on the water, thus guaranteeing being soaked by cold water. Also, there is a "lip" on some of the steps in the stairway which caused me to trip and bruise myself on the hard marble. That may be what caused others to trip as well.

Room Tip: If renovations are still going on, ask to see the room in advance to make sure you're not in a n...
See more room tips
  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank B T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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153 reviews from our community

Traveler rating
    24
    85
    36
    6
    2
See reviews for
24
31
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • Danish first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Singapore, Singapore
Level Contributor
90 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed December 30, 2011

The hotel has no lift and the 13 of us, including 2 grandmothers, had to climb the steps to get to the top floor. What made the climbing worse was the uneven heights of the steps that caused our young nephew to fall and another middle-aged brother to trip.

The bathroom shower head and taps positions were poorly designed that one had to stretch far back beyond the shower head to turn on water. The hot water in the shower room was insufficient too.

Although it is well-located in Thimpu, there were lots of dogs barking in the night and vehicles moving in front of it.

There was only one plug socket in the room for the heater, making it difficult to move the heater around to maximise heating of the room.

The hotel is also undergoing renovation from now till March 2012. Hope they are making improvements to the above. We were disappointed with Druk Expedition for making this hotel arrangement, although it was just for one night.

  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Victoria900
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed November 9, 2011

Although undergoing renovation, the hotel provided a quiet, comfy, spacious room with a pleasant view. It is very convenient to the shopping area. Free access to the internet was a big plus. Meals were varied and tasty and the staff delivered the extras we asked for. The only downside was the noise during the night: being a light sleeper the roaming, barking dog packs woke me a few times - but this is a feature of urban Bhutan!

  • Stayed October 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank islandloverBrisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bengaluru, India
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 10, 2011

We stayed here for 2 nights, unfortunately falling over the weekend. That means we had to face the neighbouring bar lounge music. Apart from that, the room heating is good, loads of channels on television and the bed is good. The location is right in the heart of thimphu so you get to go around on your own. The toilet is a bit small and congested and no mug nor bucket available which can be a hindrance for Indians ( I hope you know what I mean :)). Food is good. Barely hits the 3* mark though.

Room Tip: If travelling on a weekend, request for rooms on the Swiss Bakery side - may be that will help
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  • Stayed September 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank jyothimc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Copenhagen, Denmark
Level Contributor
35 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed September 3, 2011

As the other reviewers mentioned, this place is right in the middle of Thimphu. I stayed here once and it's a decent place. The staff were great. The rooms could use improvements, but it's o.k.

  • Stayed February 2011, traveled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank 234270394
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dechen C, General Manager at Pedling Hotel & Spa, responded to this review, September 8, 2011
Dear 234270394,

Greetings from Hotel Peding. I would like to thank you for your review. We are new to Trip Advisor- and this is our first response to our guest comments.

Thank you for visiting us and for the lovely comment.I will pass on your comments to the staff who always like to hear feedback.

I am glad to know that you were happy with our services.we are currently under going major renovation/up-gradation- on the rooms, we are relocating the restaurant on the ground floor ,building a separate bar and we are building a Spa and fitness center.

With the completion of up-gradation and renovation- our hope and mission is to provide excellent guest service and exceed our guest expectations by making them truly happy in the land of Gross National Happiness.

Hence, i hope you will continue using our services and facilities on your next visit to Bhutan.

Best Wishes,

Dechen Choden

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Paul, Minnesota
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 27, 2011

Hotel Pedling could be a solid option because it is well located but our room (and our friends' room) smelled of sewage, the electrical outlets were broken, the bathroom lights did not work, etc.

  • Stayed October 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank P48Brown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
625 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 206 helpful votes
Reviewed December 11, 2010

After having stayed at a hotel with damp issue and sewerage smell, it was refreshing to come to a hotel with timber flooring - no stained carpet - yay!

It barely makes 3* standard though.

  • Stayed November 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LC888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pedling Hotel & Spa

Property: Pedling Hotel & Spa
Address: Norzin Lam, Near Swiss Bakery | P.O.Box # 976, Thimphu, Bhutan
Location: Bhutan > Thimphu District > Thimphu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Airport Transportation
Hotel Style:
Ranked #14 of 36 Hotels in Thimphu
Price Range (Based on Average Rates): $
Hotel Class:3 star — Pedling Hotel & Spa 3*
Number of rooms: 33
Official Description (provided by the hotel):
Located in the heart of the business and shopping areas of Thimphu, Hotel Pedling is one of Thimphu's most popular hotels for international travelers- a superior first-class hotel built on "comfort and convenience" as its base. The Pedling Hotel is ideally located and caters both business and leisure travelers, with modern contemporary design incorporating tasteful local art to provide a healthy and comfortable living environment for hotel guests with the highest expectations and standards. Our staff is geared to foster high levels of customer retention, through understanding customer needs and providing genuine courtesy and service. The concept of Pedling’s authentic and genuine Bhutanese hospitality is deeply rooted in local values, at the heart of the customer offering. The passion for protecting the environment through the "PEDLING Green," program together with a commitment to promoting healthy living also form the cornerstones of core values. Hotel Pedling is owned by a Buddhist Institute and all proceeds from the hotel go to meeting the daily expenses of 400 monks at Gangteng Sangha Chholing Monastery. ... more   less 
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