The first night at the Taj was rather on the disappointing side. I travelled with a group of family and close friends so my cousin and I shared a room. I opted to stay in to take a nap while she and the others went off for a late dinner. When they got back, she took a shower and it was her yelp that woke me up. The water had turned cold halfway through washing her hair and asked me to call front desk because her English was not up to scratch. So I called to tell them the problem and we waited... and waited... and waited... until she started sniffling from the wet hair and cold air. It was at least ten minutes later when I called again and the front desk staff acted surprised that we called and said they already had someone up to check the water heater and will get back to us about the problem.
Another five minutes later they called back and offered us a separate room to shower in but didn't offer a reason as to why the water turned cold. It was only when I was planning to take a bath that I called again and they explained that because two rooms share one water heater, the water turned cold.
On top of that, my aunt (group leader) told me the next morning about their dinner experience. Mistaken orders (they ordered two salads to share between five and received five salads) and way too much salt in the foods. They had gone to the "multi" restaurant (as the hotel staff described: "food from multiple countries") and were so put off by it that they wanted to eat outside in Thimpu city for the following dinner.
Definitely NOT a good first impression.
On the bright side, the room was spotlessly clean and the comfort could not be faulted. The brownies they left on the bed was so good that I went to ask about them the next day (to purchase to take home with me). Bath tub was the perfect size and depth and shower was extremely satisfactory after the initial debacle. The small cakes on the second night were also a pleasant surprise.
Face-to-face interactions with the staff showed a well-trained group of people, extremely polite and pleasant. When I asked about the brownies, they had the chef himself come out of the kitchen and meet with us and discuss what we wanted. Our order was promptly delivered the next morning at breakfast.
Despite the unpleasant dinner experience the night before, our group decided to give the hotel restaurants another try and went to the in-house Bhutanese restaurant. The experience was a full 180 degrees turnaround.
Food was excellent. We had several dietary requirements that needed to be fulfilled (a monk, a vegetarian and three beef non-eaters) and we also had seven people, an awkward number when it comes to set menus. So... the excellent waitress was very patient and helped us work through the menu, bringing in alternatives for meat dishes and helping us divide everything into seven portions (as opposed to the three BIG sets which we ordered). There was also live music and the cherry on top was this already-excellent waitress learned that we were practising our Dzongkha, she went and got us all copies of the basics AND recorded the spoken words for us to practice.
All in all, the dinner was the turning point in our experience at Taj Tashi. Everything after that was excellent.
- Official Description (provided by the hotel):
- Taj Tashi, perfectly located in the heart of the capital city of Bhutan, enjoys panoramic views of the mountain valley. The hotel is designed in traditional Bhutanese architectural style and hand-embellished by master craftsmen. The 66 rooms offer guests a magnificent blend of tradition and modernity with their resplendent grandeur and contemporary luxury. The restaurants and bar present a choice of regional delicacies and beverages as well as Continental and Asian specialities in elegant indoor and outdoor settings. ... more less
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- Also Known As:
- Taj Tashi Thimphu
- Taj Tashi Hotel Thimphu