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“Protea Hotel Lusaka (Arcades Shopping)”

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Protea Hotel by Marriott Lusaka
Ranked #10 of 33 Hotels in Lusaka
Reviewed August 8, 2013

Good hotel, room price is excessive for the overall quality of the room. However the rooms are very clean, spacious, and the beds are very good. The menu in the hotel is limited but the breakfasts are very ample and good. Overall a comfortable and good hotel but a bit on the expensive side in terms of value for money. Airport shuttle is also quite handy! On a final note, the wifi service is horrible!

Room Tip: Note that room service I have marked as terrible, this because there is no room service.
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  • Stayed: August 2013, traveled on business
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1  Thank Katanga_Man
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotelsZambia, Public Relations Manager at Protea Hotel by Marriott Lusaka, responded to this reviewResponded August 8, 2013

Dear Mr. Katanga,

Thank you for taking the time to write down your comments regarding your recent stay at Protea Hotel Lusaka. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible.

Please accept our sincere apologies for the inconvenience and disappointment you experienced as a result of the internet connectivity. Your experience certainly does not reflect the high standard of service that we at Protea Hotel Lusaka are usually proud to offer. We confirm therefore that our internet provider has been contacted and the problem has been resolved.

I can assure you, should you stay at Protea Hotel Lusaka again, that every effort will be made to ensure that you enjoy our true hospitality. Please do not hesitate to contact me personally on, marketing@proteahotels.co.zm, for any assistance you may require from our side in future. It would be my pleasure to assist you with your next reservation and to ensure that you are well taken care of during your next stay with us.

Kind regards,

Khetiwe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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119 - 125 of 207 reviews

Reviewed August 6, 2013

We stayed here twice at the beginning & end of our stay in Zambia. It was a good inner-city hotel, practical, functional and a good location. The staff at reception were helpful -including letting us know about their airport shuttle ( from memory 120 Kwacha). Our room was upgraded the second visit, which was good as the first one was small & the bed very firm.The breakfast was superb -the best part about the stay!! We were worried about road noise but if you realise that inner -city Lusaka is quiet from about 8.30-9pm, then it comes alive with traffic about 5.30 am, then you can manage that. Not a very " flash " hotel, but perfectly fine for passing through.

  • Stayed: July 2013, traveled as a couple
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Thank Elizabeth W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotelsZambia, Public Relations Manager at Protea Hotel by Marriott Lusaka, responded to this reviewResponded August 8, 2013

Dear Ms. Elizabeth,

GUESTS' perceptions of the service they receive whilst staying with Protea Hotels Zambia is the only true yardstick we have for measuring whether or not we have met their expectations. I should therefore, like to thank you for taking the time to write down your comments regarding your recent stay with us and to assure you that your comments are being used constructively to maintain and improve, where necessary, our service standards and facilities.

We are delighted to hear that the STAFF were helpful, please be assured that we will congratulate the STAFF for doing a great job.

Thank you for choosing to stay at Protea Hotel Lusaka and we look forward to welcoming you back again soon. Please do not hesitate to contact me personally on marketing@proteahotels.co.zm, for any assistance you may require in future.

Kind regards,

Khetiwe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 23, 2013

Last week we stayed at the Stayeasy, and on our return to Lusaka were booked into this Protea Hotel, we were not disappointed. It some ways it is better than the Stayeasy, there is a fridge in the room, they do laundry, and you can get milk for your tea (not the little powder sachets) as it is a Tuesday, noise is not an issue, we were pleasantly surprised. Good little hotel, I think next time I would prefer to stay here

Stayed: July 2013, traveled as a couple
Thank Horse91dancer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotelsZambia, Public Relations Manager at Protea Hotel by Marriott Lusaka, responded to this reviewResponded August 3, 2013

Dear Sir/ madam,

Thank you for your words of appreciation regarding your recent stay at Protea Hotel Lusaka. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible.

Your interest and concern are therefore extremely valuable to us and we hope that you will staying with us again soon. We should welcome another opportunity to show you Protea Hospitality at its best.

Kind regards,

Khetiwe

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Reviewed July 3, 2013

Nice hotel for business stay. Restaurant fare a bit bland but a worthy overnighter. Regular conferences at venue do clog up restaurant at feeding time. Location is good with easy access to main routes and right next to shopping centre so good choices for food.

  • Stayed: May 2013, traveled on business
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Thank SATraveller031
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotelsZambia, Public Relations Manager at Protea Hotel by Marriott Lusaka, responded to this reviewResponded July 9, 2013

Dear Sir/ madam,

Thank you for taking the time to write down your comments regarding your recent stay at Protea Hotel Lusaka. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible.

Your interest and concern are therefore extremely valuable to us and we hope that you will be staying with us again soon. We should welcome another opportunity to show you Protea Hospitality at its best.

Kind regards,

Khetiwe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 29, 2013

When I am in Lusaka I now always stay at This Protea Hotel.
Perhaps the greatest compliment I can pay it is that I am a member of a rival chains loyalty programme and would rather stay here and forgo the points I would get by staying at their establishment in Lusaka.
Quite frankly I can't understand some of the comments about this hotel. Yes, it can be noisy in some rooms, but I have never found it annoyingly so.
The rooms are large, have every facility expected of a top class hotel - Fridge,tea, coffee, biscuits, safe, television, shampoo, insect repellent etc., hairdryer, large wardrobe and without doubt the most stimulating shower I have found anywhere in the world. Even a shoe mitt. And as even the most critical reviewers acknowledge, friendly and helpful staff and a superb buffet breakfast.
I have rated the location as 'average' because it is half way between the airport and Lusaka city centre, but you have good restaurants and shopping at Arcades just behind the hotel, and are within walking distance of the bigger Manda Mall.
What more could you ask for? Oh yes: they have an airport shuttle that is considerably cheaper than the official taxi rate and much cheaper than the exaggerated rate that first time visitors will be assured is what everybody pays.

Room Tip: Do ask for a quieter one.
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  • Stayed: June 2013, traveled solo
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Thank POstcardswa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotelsZambia, Public Relations Manager at Protea Hotel by Marriott Lusaka, responded to this reviewResponded July 9, 2013

Dear Sir/ madam,

Thank you for your words of appreciation regarding your recent stay at Protea Hotel Lusaka. We are delighted to receive your compliments and we will certainly congratulate the STAFF for their exemplary service.

Please could you contact me directly on my email address, marketing@proteahotels.co.zm, so that I may communicate with you further.

It was our pleasure to accommodate you and your interest and loyalty are truly invaluable to us. Please feel free to contact me personally for any assistance you may require from our side in future. We look forward to welcoming you to Protea Hotel Lusaka and to hearing from you again.

Kind regards,

Khetiwe

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Reviewed June 27, 2013

We only stayed here one night between within country flights and it's relative proximity to the airport was a plus. The hotel is fine for an overnight, but not a place one would stay for a longer period. Rooms are adequeate, fairly clean and modern, with decent beds. The restaurant was mediocre for dinner but the breakfast was definitely a cut above average. The pool is just a really large bathtub. Nothing seriously wrong with the hotel but nothing seriously good about it, either.

  • Stayed: June 2013, traveled as a couple
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1  Thank NeroNewDelhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotelsZambia, Public Relations Manager at Protea Hotel by Marriott Lusaka, responded to this reviewResponded June 28, 2013

Dear Sir/ madam,

Thank you for taking the time to write down your comments regarding your recent stay at Protea Hotel Lusaka. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible.

We are however concerned with the comments you made regarding dinner and would appreciate more feedback from you so that we can look into the matter further. Kindly contact me on marketing@proteahotels.co.zm.

I look forward to hearing from you.

Kind regards,

Khetiwe

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Reviewed May 31, 2013

Like other contributors, we stayed here as it was the closest to the airport and like others we found the noise totally unacceptable especially as we were late arriving and had an early morning flight. Our room was 403 which we were told, when I phoned to complain about the noise, was the quietest in the hotel. The room was clean, the food in the restaurant was ok but took a long time to get to us. We did receive a phone call upon our return home apologising, but would never stay there again.

Room Tip: If you want a good night's sleep don't stay here
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  • Stayed: May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank BrighteyesWestSussex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotelsZambia, Public Relations Manager at Protea Hotel by Marriott Lusaka, responded to this reviewResponded June 1, 2013

Dear Sir/ madam,

Thank you for taking the time to write down your comments regarding your recent stay at Protea Hotel Lusaka. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible.

Please accept our sincere apologies for the inconvenience and disappointment you experienced as a result of the loud noise. Please be assured that we have reported the guilty establishment to the authorities.

Please do not hesitate to contact me personally for any assistance you may require from our side in future. My email address is marketing@proteahotels.co.zm

Kindly contact me if you wish to discuss the matter further.

Kind regards,

Khetiwe

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Protea Hotel by Marriott Lusaka

Address: Arcades Shopping Complex | Arcades Shopping Complex, Lusaka 10101, Zambia
Phone Number:
Location: Zambia > Lusaka Province > Lusaka
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #10 of 33 Hotels in Lusaka
Price Range: $119 - $242 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Protea Hotel by Marriott Lusaka 3*
Number of rooms: 137
Official Description (provided by the hotel):
Located in the heart of Lusaka and within the Arcades Shopping and Entertainment Complex, Protea Hotel by Marriott Lusaka offers GUESTS the benefit of being closely situated to the Mulungushi Conference Centre as well as having direct access to shops and restaurants. Our Lusaka, Zambia hotel has four room types to cater for your needs with all the amenities to make your stay a comfortable one. ... more   less 
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