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“Could be better”

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Protea Hotel Lusaka
Ranked #9 of 31 Hotels in Lusaka
Lagos, Nigeria
Level Contributor
118 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
“Could be better”
Reviewed March 17, 2013

The hotel is in a good location in Lusaka and close to the airport. I stayed 2 nights but on separate nights.

If you are a Prokard member use it and you will be given a better room on the top floor looking away from the shopping centre.

Breakfast was as expected with a buffet set up. As expected the bacon is boiled and undercooked as is the sausages - all tastes the same. Dinner was ok - stick to the basics.

The room was good with wifi, comfortable bed and ample bathroom. Security on all floors.

Nice entrance from shopping mall so can reach the mall without walking through the outside of the hotel.

The pool is enough to get wet but not to swim.

Quite expensive - similar price to the Raddisons that is substantially nicer.

Room Tip: Higher the better - ideally a room facing the same way as the hotel
See more room tips
  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rob N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotelsZambia, Public Relations Manager at Protea Hotel Lusaka, responded to this review, March 20, 2013
Dear Sir,

Thank you for taking the time to write down your comments regarding your recent stay at Protea Hotel Lusaka. We wish to assure you that your feedback about your service experience at Protea Hotel Lusaka is viewed in a serious light.

I have forwarded your comments about the breakfast to our Food and Beverage Department and we thank you for assisting us to strive for service excellence.

Your interest and concern are therefore extremely valuable to us and we hope that you will be staying with us again. We should welcome another opportunity to show you Protea Hospitality at its best.

Kind regards,

Khetiwe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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201 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Any
English first
Europe
Level Contributor
84 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed March 15, 2013

I have used this hotel a couple of times due to business functions that I have to conduct. The hotel is positioned at the side of a small but neat shopping complex with everything at hand with no pressure selling like the street sellers situated more inside the city. The Pro-tea hotel are actually have their new hotel being built around 200 yards away and the sooner it is open the better, I heard it is around September 2013. The main big issue and problem with this hotel is that at the front of the hotel to the side is a casino and towards the back of the hotel is a nightclub. When I checked in this time, I asked for a quiet room due to my last visit which I was kept awake by people leaving the casino at 2 am and shouting loudly that lies below the bedroom windows, I was given the room next door this time and after 1 night I asked to be moved to another room or I would look elsewhere to sleep that evening due to the very loud noise of people at 3am. The only quiet area is on the 4th Floor towards the back of the hotel around 417-425, thus this is the floor to get a room or where you will have less noise during the night. Staff are friendly, banqueting service for my event was fine. I am sure the hotel staff get sick of the noise issues and complaints from guests and this is the only downside of staying here.

Room Tip: Ask for a room on the 4th floor down the corridor. Do not expect to swim in their swimming pool as i...
See more room tips
  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank saint0975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotelsZambia, Public Relations Manager at Protea Hotel Lusaka, responded to this review, March 20, 2013
Dear Sir/ Madam,

Thank you for taking the time to write down your comments regarding your recent stay at Protea Hotel Lusaka. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible.

Please accept our sincere apologies for the inconvenience you experienced due to the loud noise from the casino and nightclub.

Your interest and concern are therefore extremely valuable to us and we hope that you will be staying with us again soon. We should welcome another opportunity to show you Protea Hospitality at its best.

Kind regards,

Khetiwe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Accra
Level Contributor
48 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed March 13, 2013 via mobile

Good:
1. The service by all the staff in the hotel is wonderful. The guys & gals were always asking to help and even with no room service, they would carry my food to my room.
2. The rooms are clean, with fresh sheets provided on a daily basis.
3. Breakfast is good

Bad:
1. Very poor Internet reception in the rooms. The issue here is the design of the building. So in the hotel reception, you get good wifi, but in the rooms very difficult.
2. Selection of food meal, not many low cal foods.

Ugly:
1. Room Acc is a stand alone unit, very noisy.

Stayed February 2013, traveled on business
Helpful?
Thank Nixon W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotelsZambia, Public Relations Manager at Protea Hotel Lusaka, responded to this review, March 18, 2013
Dear Sir,

Thank you for taking the time to write down your comments regarding your recent stay at Protea Hotel Lusaka. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible.

We have taken note of the comments you made regarding the internet connection in the rooms and the air conditioning units and please be assured that your feedback is being addressed with the relevant management and STAFF.

Your feedback is imperative for us to ensure that our GUESTS' expectations are being met and exceeded . Without your comments, we would never know when we are doing right but more importantly when we are doing wrong. Thank you for assisting us to strive for service excellence.

Your interest and concern are much appreciated and we hope to have the privilege of welcoming you to Protea Hotels again in the near future.

Kind regards,

Khetiwe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
38 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed February 19, 2013

we feel very confortable when we stay at this hotel,the room is clean and nice, staff are friendly, and the restaurant also is good, espacially the fish meal, hope to stay in the next time.
很干净的酒店,房间宽敞舒适,服务亲切!
位于卢萨卡其中一个购物中心里面,周围有餐厅,超市,药店,电影院。。。十分便捷。
酒店晚间,每一层楼都有保安巡视,十分安全。

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank charming3196
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotelsZambia, Public Relations Manager at Protea Hotel Lusaka, responded to this review, March 5, 2013
Dear Madam,

Thank you for taking the time to write down your comments regarding your recent stay at Protea Hotel Lusaka.We are delighted to receive your compliments and we will certainly congratulate the STAFF for their exemplary service.

It was our pleasure to accommodate you and your interest and loyalty are truly invaluable to us. Please feel free to contact me personally for any assistance you may require from our side in future. We look forward to welcoming you to Protea Hotel Lusaka and to hearing from you again.

Kind regards,

Khetiwe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Irvine, California
Level Contributor
158 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
Reviewed February 18, 2013

I enjoyed my stay at the Protea Hotel Lusaka. It is in a nice location within walking distance of a number of restaurants and an outdoor shopping area with a very nice grocery store. The hotel is fairly new. The rooms are good sized. My bathroom was acceptable. The morning breakfast buffet has many options, including omelets cooked to order. The hotel does not have room service, which is compensated for to a significant degree by the restaurants in the adjacent shopping area. The hotel also does not have a fitness room, but instead has what looked like non-commercial exercise equipment located in the hallway of a couple of different floors. The lack of an exercise room is the most important gap in Protea Hotel Lusaka amenities.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank tsogl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotelsZambia, Public Relations Manager at Protea Hotel Lusaka, responded to this review, February 25, 2013
Dear Sir/ Madam,

Thank you for taking the time to write down your recent comments regarding your recent stay at Protea Hotel Lusaka. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible.

Your interest and concern are therefore extremely valuable to us and we hope that you will be staying with us again soon. We should welcome another opportunity to show you Protea Hospitality at its best.

Kind regards,

Khetiwe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town Central, South Africa
Level Contributor
38 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed January 5, 2013 via mobile

If you need a clean comfortable hotel in lusaka close to shops restaurants then this one is hard to beat in lusaka. For a protea its a little expensive but its good quality and the staff were very helpful. I had just come out of the bush and was very happy with the quality of my room and customer service.

Stayed April 2012, traveled on business
Helpful?
1 Thank Elliotbows
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotelsZambia, Public Relations Manager at Protea Hotel Lusaka, responded to this review, January 11, 2013
Dear Sir,

Thank you for taking the time to write down your comments regarding your recent stay at Protea Hotel Lusaka.

We were delighted to receive your compliments.

It was our pleasure to accommodate you and your interest and loyalty are truly invaluable to us. Please feel free to contact me personally for any assistance you may require from our side in future. We look forward to welcoming you to Protea Hotel Lusaka and to hearing from you again.

Kind regards,

Khetiwe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
70 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed December 27, 2012

One of the best hotel in Lusaka. Reasonable rate per nite with a discount to a second room. However, there is no room service and limited supply of ironing boards. We were given little time to use it - 30 mins and off to the next guest room. Enjoyed the morning breakfast buffet with a good variety to choose from. Be aware that the mosquitoes are likely to follow you to your room and bite you at nights even though we are on the top floor (4th floor). My son and I were bitten on our feet and faces. Despite all that, plenty of shops round the corner, Great service including an african market during the weekends. Shops include plenty of cafes, restaurants, hairdresser, grocery etc

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ketua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotelsZambia, Public Relations Manager at Protea Hotel Lusaka, responded to this review, January 10, 2013
Dear Sir/ Madam,

Thank you for taking the time to write down your comments regarding your recent stay at Protea Hotel Lusaka. We are glad to hear that you had a pleasant stay with us.

It was our pleasure to accommodate you and your interest and loyalty are truly valuable to us. We look forward to welcoming you to Protea Hotel Lusaka and to hearing from you again.

Kind regards,

Khetiwe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Protea Hotel Lusaka

Property: Protea Hotel Lusaka
Address: | Arcades Shopping Complex, Lusaka 10101, Zambia
Phone Number:
Location: Zambia > Lusaka Province > Lusaka
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #9 of 31 Hotels in Lusaka
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Protea Hotel Lusaka 3*
Number of rooms: 137
Official Description (provided by the hotel):
Located in the heart of Lusaka and within the Arcades Shopping and Entertainment Complex, Protea Hotel by Marriott Lusaka offers GUESTS the benefit of being closely situated to the Mulungushi Conference Centre as well as having direct access to shops and restaurants. Our Lusaka, Zambia hotel has four room types to cater for your needs with all the amenities to make your stay a comfortable one. ... more   less 
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