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“Excellent business hotel close to shops”

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Protea Hotel by Marriott Lusaka
Ranked #8 of 31 Hotels in Lusaka
Cape Town Central, South Africa
Level Contributor
38 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Excellent business hotel close to shops”
Reviewed January 5, 2013 via mobile

If you need a clean comfortable hotel in lusaka close to shops restaurants then this one is hard to beat in lusaka. For a protea its a little expensive but its good quality and the staff were very helpful. I had just come out of the bush and was very happy with the quality of my room and customer service.

Stayed April 2012, traveled on business
Helpful?
1 Thank Elliotbows
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotelsZambia, Public Relations Manager at Protea Hotel by Marriott Lusaka, responded to this review, January 11, 2013
Dear Sir,

Thank you for taking the time to write down your comments regarding your recent stay at Protea Hotel Lusaka.

We were delighted to receive your compliments.

It was our pleasure to accommodate you and your interest and loyalty are truly invaluable to us. Please feel free to contact me personally for any assistance you may require from our side in future. We look forward to welcoming you to Protea Hotel Lusaka and to hearing from you again.

Kind regards,

Khetiwe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

198 reviews from our community

Traveler rating
    34
    104
    48
    6
    6
See reviews for
10
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123
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Any
English first
Perth, Australia
Level Contributor
70 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed December 27, 2012

One of the best hotel in Lusaka. Reasonable rate per nite with a discount to a second room. However, there is no room service and limited supply of ironing boards. We were given little time to use it - 30 mins and off to the next guest room. Enjoyed the morning breakfast buffet with a good variety to choose from. Be aware that the mosquitoes are likely to follow you to your room and bite you at nights even though we are on the top floor (4th floor). My son and I were bitten on our feet and faces. Despite all that, plenty of shops round the corner, Great service including an african market during the weekends. Shops include plenty of cafes, restaurants, hairdresser, grocery etc

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ketua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotelsZambia, Public Relations Manager at Protea Hotel by Marriott Lusaka, responded to this review, January 10, 2013
Dear Sir/ Madam,

Thank you for taking the time to write down your comments regarding your recent stay at Protea Hotel Lusaka. We are glad to hear that you had a pleasant stay with us.

It was our pleasure to accommodate you and your interest and loyalty are truly valuable to us. We look forward to welcoming you to Protea Hotel Lusaka and to hearing from you again.

Kind regards,

Khetiwe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
clevedon
Level Contributor
82 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed December 15, 2012 via mobile

Stayed here as a day bust stopover and the hotel was great . The rooms are large and the staff very attentive. K would imagine it could get noisy on a Saturday night outside with the shops and bars, but I guess ask for a room overlooking another area? Over all a good experience but not a business location for me.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CliveB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotelsZambia, Public Relations Manager at Protea Hotel by Marriott Lusaka, responded to this review, December 21, 2012
Dear Sir,

Thank you for your words of appreciation regarding your recent stay at Protea Hotel Lusaka.We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible.

It was our pleasure to accommodate you and your interest and loyalty are truly valuable to us. We look forward to welcoming you to Protea Hotel Lusaka and to hearing from you again.

Kind regards,

Khetiwe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
77 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed November 23, 2012

We had an overnight stopover in Lusaka (LUN), arriving at 10pm with an 8 am flight next morning. The Protea Arcades Hotel seemed to be one of the closest to the airport. (15 minutes). (The Protea Cairo Rd is more distant from the airport.) We could find no mention of a shuttle on the hotel website and were surprised to find a Protea shuttle van waiting for our flight. We hitched a ride on it, even though our names were not on the driver's pickup list. (Better to email the hotel ahead of time.) The shuttle ride cost one hundred thousand Kwacha (USD twenty) per person each way (USD eighty rt for 2 pax). We paid with a CC at the hotel. The staff were very friendly and helpful. Our room was clean and comfortable and about the level of a Marriott Residence Inn. Breakfast is included and officially starts at 06:30, although we started at 06:00 without problem.Buffet breakfast included cooked items (bacon,eggs, sausages) and cold items (cereal, yogurts, fruits, pastries and breads), juices, coffees and teas and was wonderful with an attentive staff.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ExNeddiesBoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotelsZambia, Public Relations Manager at Protea Hotel by Marriott Lusaka, responded to this review, November 27, 2012
Dear Sir,

Thank you for your words of appreciation regarding your recent stay at Protea Hotel Lusaka. We are delighted to receive your compliments and we will certainly congratulate the STAFF for their exemplary service.

It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us. Please feel free to contact me personally for any assistance you may require from our side in future. We look forward to welcoming you to Protea Hotel Lusaka and to hearing from you again.

Kind regards,

Khetiwe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed November 17, 2012

A well presented hotel in Lusaka. The breakfast offered a wide selection to suit all tastes including great cooked buffet. By far the best bit about our stay though were the staff. Without exception they could not have done more to help us, especially Richard and Amos who can carry several times his own body weight in luggage.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mattero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotelsZambia, Public Relations Manager at Protea Hotel by Marriott Lusaka, responded to this review, November 20, 2012
Dear Sir/ madam,

Thank you for taking the time to write down your comments regarding your recent stay Protea Hotel Lusaka.

I am delighted to hear that the STAFF were so friendly and efficient. Your commendations of Richard and Amos in particular are highly valued, and i wish to assure you that we will congratulate them for doing such an outstanding job.

GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS' expectations. Your comments are therefore much appreciated, and we hope to have the privilege of welcoming you to Protea Hotel Lusaka again soon.

Kind regards,

Khetiwe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rome
Level Contributor
47 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed November 6, 2012

I spent one night here at the end of my two weeks safari in Zambia.
Our room was clean and comfortable, all the staff was very kind: the girl who waited for us at the airport, the people at front desk, the chambermaid, the waiters.
Breakfast was more than scrumptious, in a perfect South African style, with a very wide choice of every kind of food: eggs cooked as you want, bacon, sausages, potatoes, meat, bread, cereals, pancakes, muffins and other pastries and even more that I don’t remember now.
The location is good, the hotel has a private gate to the Arcades Mall where you can have dinner, go to the “Spar” supermarket and there is a bookstore too.
For me it was a very good stay between the wild of the bush and the return in my big and busy town.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank flavia_1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotelsZambia, Public Relations Manager at Protea Hotel by Marriott Lusaka, responded to this review, November 13, 2012
Dear Sir/ Madam,

Thank you for taking the time to write down your comments regarding your recent stay at Protea Hotel Lusaka. We are delighted to receive your compliments and we will certainly congratulate the STAFF for their exemplary service.

It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us. Please feel free to contact me personally for any assistance you may require from our side in future. We look forward to welcoming you to Protea Hotel Lusaka and to hearing from you again.

Kind regards,

Khetiwe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harare, Zimbabwe
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 18, 2012

My husband and I overnighted at the Protea after a long drive from Harare on our way to Mukambi Safari Lodge in the Kafue. Check in was quick and efficient and before we knew it we were in our very spacious room on the 2nd floor. The rooms have everything you need and the beds are lovely. The showers are massive and had fantastic water pressure (which was much needed after the long drive).

Breakfast the following morning was a buffet style breakfast with a very helpful chef and wait staff. My only small issue was the coffee in far too strong and not very well filtered. Otherwise both cooked and continental breakfasts were delicious.

Thank you to the Protea Team for a lovely stay!

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Casbug24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotelsZambia, Public Relations Manager at Protea Hotel by Marriott Lusaka, responded to this review, November 8, 2012
Dear Sir/ Madam,

Thank you for your words of appreciation regarding your recent stay at Protea Hotel Lusaka. We are delighted to receive your compliments and we will certainly congratulate the STAFF for their exemplary service.

We have taken note of your comments regarding the coffee and will look into the matter further.

It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us. Please feel free to contact me personally for any assistance you may require from our side in future. We look forward to welcoming you to Protea Hotel Lusaka and to hearing from you again.

Kind regards,

Khetiwe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Protea Hotel by Marriott Lusaka

Property: Protea Hotel by Marriott Lusaka
Address: Arcades Shopping and Entertainment Complex, Lusaka, Zambia
Phone Number:
Location: Zambia > Lusaka Province > Lusaka
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 31 Hotels in Lusaka
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Protea Hotel by Marriott Lusaka 3*
Number of rooms: 137
Official Description (provided by the hotel):
Located in the heart of Lusaka and within the Arcades Shopping and Entertainment Complex. GUESTS visiting this hotel have the benefit of being closely situated to the Mulungushi Conference Centre as well as have direct access to shops and restaurants. The hotel has four room types to cater for your needs with all the amenities to make your stay a comfortable one. ... more   less 
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