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“Decent mid-range Kampala hotel” 3 of 5 stars
Review of Metropole Hotel Kampala

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Metropole Hotel Kampala
Ranked #31 of 92 Hotels in Kampala
Centurion, South Africa
Level Contributor
141 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Decent mid-range Kampala hotel”
3 of 5 stars Reviewed February 13, 2013

I stayed at the Metropole several times when doing business in the Garden City area (so that I could walk 15 minutes to the office rather than spend 30-45 in Kampala’s chronic traffic gridlock). So it was a convenient location for me; your reaction will depend on where you have to go in the city.

This is a decent, mid-range Kampala Hotel. Room are comfortable, air conditioning works (although you have to figure out the remote with Chinese characters). The public areas are quite nice. Wifi was spotty; I sometimes had to go to the lobby to connect. There are two restaurants in the hotel, but neither impresses. Apparently the Thai restaurant used to be quite popular among Kampala expats, but it has definitely gone downhill. Don’t even bother. The other restaurant (with outdoor seating) serves food that you can eat, which is the best I can say about it. (Rather take a “boda boda” motorcycle taxi to one of a couple of very good nearby restaurants, such as the Mediterraneo) Service is, to be charitable, leisurely - but at least friendly. My airport transfer one early morning was quite late; I thought I might be stranded until the driver finally arrived. However, compared to other hotels I’ve tried in Kampala, this is not bad, and prices are reasonable. I would stay here again if working in the area.

  • Stayed March 2012, traveled on business
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank Phil C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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111 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
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English first
Kampala, Uganda
Level Contributor
30 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed January 23, 2013

Metropole Hotel is a very clean, presentable and comfortable facility for the mid range budget traveller. Their food is generally good, staff are warm, welcoming and helpful. The hotel is located just next door to Kampala golf course/club. For the golf lover, this is the perfect affordable and yet decent place for your stay. It is also just a walkable distance from the garden city & Oasis shopping malls with lots of services and entertainment like the Cineplex for movie freaks, Simba Casino, food courts and banks. Good health facilities like the Surgery & Kololo Hospital are close by just in case. I would not blame them much for their slow internet becuse this largely depends on the service providers in this region, they are a big let down to their subscribbers. Some, but not all their staff cause the slow service occasionally.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Patrick O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
34 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed August 2, 2012

We stayed here a couple of nights when visiting our Kampala office colleagues.
+ The bed was fine.
+ had internet.
+ staff was nice
+ breakfast was good
+ thai restaurant had good food

- The toilet was very very cramped and had a very unusable design. The water from shower would splatter all over the toilet, toilet paper placement was awkward.
- they only had wired internet in the room, wifi in the lobby. Overall, the internet was slow.
- they used to take away every single piece of towels when we go to breakfast, and had to call them to get anything back before their usual time (which was hours later).

  • Stayed June 2012, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
3 Thank SuparnaPune
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mombasa
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed July 7, 2012

Nice Room,spacious,Internet available though slow,good breakfast,excellent service.

  • Stayed August 2011, traveled on business
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Sammy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
95 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed June 6, 2012

Very clean and modern. No complaints. only stayed one night..

  • Stayed May 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Su K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi
Level Contributor
64 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed April 14, 2012

Pros:
- the room size was adequate
- food from the continental menu was good
- internet speeds were good - both in the room & in the lobby
- the bartender was good. he fixed me a non-alcoholic drink to relieve nausea due to turbulence
- i liked the breakfast options which changed daily

Cons;
- nastiest part; bed sheets were dirty!! the bed was well made but i was shocked to find stained & dirty bedsheets underneath. i had to call the reception 4 times & wait for more than 20 mins before someone came to change the sheets. the bed was also badly made up after that but id rather that than stained sheets!
- i tried the Thai food once & gave up as it was too salty
- my room was on the 1st floor but next to the outdoor restaurant. which means i had to keep the shades down otherwise people at the restaurant could have seen me walking in/out of the bathroom!
- shower doesnt have a curtain/door meaning water was all over the floor. you have to be real careful
- i only counted 9 channels..so its pretty boring if you're relying on TV
- on my 1st night guests couldnt sleep as music was loudly blaring from a party next to the hotel

next timei think ill stick to Golf Course Hotel.

Room Tip: ask for rooms facing the golf course & on higher floors
See more room tips
  • Stayed April 2012, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
3 Thank Nairobi_ciku
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi
Level Contributor
29 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed April 13, 2012

I stayed here for one night after a late night arrival from Nairobi. I had always driven past it and decided to give it a try. All it took was a phone call and the pleasant front office staff booked me in.
On arrival I found I could only use a credit card subject to a 4% surcharge, so I paid in Uganda shillings. The staff were pleasant and efficient. The hotel is contemporary in design, a change in Kampala, and the lay out of the lobby was very nice complete with piano player.
My room on the third floor faced the golf course that wa obscured by trees. The air conditioner was not very effective and seemed to spark alot. Though there is an option to open the sliding doors onto the balcony and close a screen door to keep the mosquitoes out.
The bed was very comfortable, there was a TV with a few satellite channels, the fridge was empty.
The bathroom is very neat and well laid out. The shower did not have a door or curtain and thus water would splash all over the bathroom floor....very dangerous.
I had dinner on the terrace, which was rather deserted, though I get the feeling if it was not the easter weekend it would be packed with people, the ambience was great. I had a nice Thai curry.
The 5am wake up call was on time and the pre ordered continetal breakfast was delivered at 5.30am, though i must say the waiter looked pretty dishevelled, but was very couteous, like all staff at this hotel.
At $118 a night for bed and breakfast, this hotel is over priced.

  • Stayed April 2012, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank NairobiDreamweaver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Metropole Hotel Kampala

Property: Metropole Hotel Kampala
Address: Plot 51/53, Windsor Crescent | P.O. Box 22774, Kampala 7239, Uganda
Phone Number:
Location: Uganda > Central Region > Kampala
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #31 of 92 Hotels in Kampala
Price Range (Based on Average Rates): $$
Number of rooms: 60
Official Description (provided by the hotel):
Metropole Hotel Kampala overlooks the Uganda Golf Course and is located within the premium localities of Kampala, also known as the city of 21 Hills. Metropole Hotel Kampala is the pioneer in using IP Telephony infrastructure in the Hospitality industry in Africa. It is also equipped with high speed Wireless Internet connection in all rooms and public areas. ... more   less 
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