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“Superior service and quality”

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Kampala Serena Hotel
Ranked #2 of 97 Hotels in Kampala
Certificate of Excellence
Atlanta
Level Contributor
137 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Superior service and quality”
Reviewed October 24, 2010

Beautiful hotel with all the amenities. Very comfortable rooms. Wireless internet connection was not reliable, which is the only disappointment. Especially on the weekend, it was often not working for most of the day.
Could have used better signage to find business center and fitness center. I had to ask several times how to get to both.
Everything else was superb.

  • Stayed October 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MrsJAtlanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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619 reviews from our community

Traveler rating
    422
    162
    19
    12
    4
See reviews for
40
79
42
403
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (139)
Date | Rating
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English first
Raleigh, NC
Level Contributor
79 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed October 16, 2010

This is the 2nd time I've stayed at this hotel, and I noticed that security was tighter this year. I felt secure at all times. The hotel lives up to its 5-star rating in a city where luxury is scarce. The rooms are roomy and comfortable, and the grounds are landscaped and lush. Bottled water is provided daily (it is advised that visitors drink only bottled water). The breakfast buffet is continental, the spa is wonderful, the desk staff is very helpful.

  • Stayed September 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jschn_2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi
1 review
Reviewed September 26, 2010

The service by the receptionist was excellent. I got a very spacious and clean room. The ambiance in the room is superb.

  • Stayed September 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mashNairobi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 21, 2010

The Kampala Serena is one of the best hotels in Africa for its location and staff. I travel across the continent very frequently and the staff here are some of the best in Africa. Their service is efficient and friendly. The location of the hotel and its ambiance are wonderful.

  • Stayed September 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mwambu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Europe
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed September 18, 2010

A real treat! I rated the value slightly lower than other indicators since it is quite expensive.

  • Stayed September 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lovestravelling2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 11, 2010

Gardens, spa and pool are a must after a stressful business day - no better place to decompress.

Staff are knowledgable and extremely friendly and helpful without getting in your way

  • Stayed August 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TDon1066
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi
1 review
Reviewed August 16, 2010

Kampala Serena gives the feeling of an Oasis in the middle of the desert. Situated in the heart of Kampala City, one can be fooled into thinking you are walking in the jungles where the gorillas reside.

The Service is good and everyone is hospitable. The rooms are amazing with a blend of African, Muslim and Arabic art and all the other amenities are superb especially the Spa and Gym.

I recommend it to EVERYONE

  • Stayed August 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OWORA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kampala Serena Hotel

Property: Kampala Serena Hotel
Address: P. O. Box 7814, Kintu Road, Kampala 256, Uganda
Location: Uganda > Central Region > Kampala
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 97 Hotels in Kampala
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Kampala Serena Hotel 5*
Number of rooms: 152
Official Description (provided by the hotel):
An inspirational blend of 5-star polish and pan-African panache, this world-class hotel will showcase the cream of Ugandan culture while delivering the ultimate in personalized service, international cuisine, social style and business reliability.Drawing its architectural inspiration from the abundance of Uganda's lakes and rivers, the hotel has been created around a central water theme, which manifests itself both in the extensive water gardens and in the hand-carved panels and shimmering mosaics with which it is decorated. The hotel has free wireless internet as well as international cuisine spiced up with an African cuisine served up at the stunning gourmet fine-dining restaurant, The Pearl of Africa ... more   less 
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