The Emin Pasha tries very hard to position itself as Kampala's high-end "boutique" hotel.
While I cannot comment on accommodations, their so-called "Spa" is in no way high-end and disappointed me big time:
I had booked one of the advertised packages including the use of steam-room, sauna and pool, coming with a small discount. To start with, this discount was disputed upon starting my "Spa"-experience.
The whole Spa section is in bad shape (somehow camouflaged with unhappy decoration attempts), cleanliness is doubtful. It also appears to be the preferred hang-out for various hotel staff members, constantly popping in for a good chat and socializing with their colleagues. No quiet, no tranquillity.
The "steam-room" turned out as a tiny plastic cabin crammed into a cellar room, electric installations falling off the walls all over. I was informed that there is no locker room and I could change in the toilet!
While it was already after 11am, there was still cleaning going on in the pool - not very inviting for a swim. The only shower available was ice cold.
All this is a good example for missed potentials and questionable management: the tropical gardens at Emin Pasha are beautiful and well kept, the location ideal. Why then is it not possible to run a proper Spa??
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- Also Known As:
- Emin Pasha Kampala