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“"Spa"?? - No way!”
Review of Emin Pasha Hotel

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Emin Pasha Hotel
Ranked #17 of 100 Hotels in Kampala
Berlin, Germany
Level Contributor
35 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“"Spa"?? - No way!”
Reviewed April 2, 2014

The Emin Pasha tries very hard to position itself as Kampala's high-end "boutique" hotel.
While I cannot comment on accommodations, their so-called "Spa" is in no way high-end and disappointed me big time:

I had booked one of the advertised packages including the use of steam-room, sauna and pool, coming with a small discount. To start with, this discount was disputed upon starting my "Spa"-experience.

The whole Spa section is in bad shape (somehow camouflaged with unhappy decoration attempts), cleanliness is doubtful. It also appears to be the preferred hang-out for various hotel staff members, constantly popping in for a good chat and socializing with their colleagues. No quiet, no tranquillity.

The "steam-room" turned out as a tiny plastic cabin crammed into a cellar room, electric installations falling off the walls all over. I was informed that there is no locker room and I could change in the toilet!

While it was already after 11am, there was still cleaning going on in the pool - not very inviting for a swim. The only shower available was ice cold.

All this is a good example for missed potentials and questionable management: the tropical gardens at Emin Pasha are beautiful and well kept, the location ideal. Why then is it not possible to run a proper Spa??

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank kyallo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MediaManager, Public Relations Manager at Emin Pasha Hotel, responded to this review, June 24, 2014
Thank you for staying with us while in Kampala and for taking time to write a review for us.Your feedback is important in helping us serve your better.We look forward to making your stay much more memorable next time.Take Care.
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144 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
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English first
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 27, 2014

Small but good location for Kampala as quite and very relaxing. Food excellent and service good. One of the few hotels in Kampala where mostly residents get minimal interruptions from none residents.
The Spa adds to all above. Plus the lounges are great for easy reading
Am going there again next year to stay longer

Room Tip: All rooms are good as small hotel
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  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 25Gracew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MediaManager, Public Relations Manager at Emin Pasha Hotel, responded to this review, April 1, 2014
What an excellent review! Thank you so much for taking time to review and share your experience.We look forward to seeing again soon.Cheers.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Level Contributor
75 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed March 13, 2014 via mobile

The Emin Pasha is an oasis in Kampala, this is for sure. However, the accommodation does not hold what the gardens promise, esp. at that price.

Pros:
- great garden and pool area
- very good restaurant
- very friendly and helpful staff
- comfy bed
- nice breakfast
- nice spa

Cons:
- rooms are very small and not very functional, esp. for business travellers, no space to put your documents
- rooms are on the darker side
- bathrooms need shower curtains or something else to avoid flooding every time you shower
- I was in several rooms (in between trips upcountry) and almost every one had an issue: badly functioning or noisy aircon, only very hot (!) water, impossible to shower
- cleaning so lala, and items missing, such as no hangers, no hygiene paper etc.

All no big deals in itself but for the prices charged, an upgrade is needed!

Stayed March 2014, traveled on business
Helpful?
1 Thank ClaudiaH H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MediaManager, Public Relations Manager at Emin Pasha Hotel, responded to this review, April 1, 2014
Thank you so much for taking time out to write this review.We apologise for the things that didn't meet your expectations.We promise to put these factors into consideration.We value your business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amersham, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 6, 2014

We spent 2 weekends at the Emin in Feb.2012 and loved it so much that we will do the same when we visit this year in April 2013. We ate there in July 2013 but didn't stay.
The staff made us feel so special after we ourselves had been working amongst prople who needed so much love and care.We felt guilty yet rewarded for our time spent with the less fortunate working with CRANE Children at Risk Network Action.
The place is an oasis and tranquil in the midst of the husstle and bussle of a very busy city.
It has a wonerful resturant perfect for entertaining friends, a beautiful garden with sun beds/coaches to die for and a sparkling clean swimming pool. What more can one want.
We might try the fitness center this time!

Room Tip: The garden rooms are very spacious and comfortable
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  • Stayed July 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 44Terry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MediaManager, Public Relations Manager at Emin Pasha Hotel, responded to this review, April 1, 2014
We are glad that you tasted a bit of heaven at our hotel.Thank you for taking time to write the review.We look forward to hosting you next time you are in Uganda and yes pls try our fitness center this time.Cheers!
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Australia
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed February 25, 2014

Emin Pasha is not just a hotel, it is an experience. Whether you are on business or using Kampala as a base for a tourism jaunt in East Africa, the Emin Pasha is just something you can not afford to miss. It isn't cheap, but it isn't outrageous either, but by African standards it is 7 star.

Said to be the location used as Idi Amin's home in the film "The Last King of Scotland", the hotel is colonial spledour in real time. The staff are young, bright, and helpful and when they say they will miss you when you leave, they actually mean it!

It is an oasis of peace and comfort, but done in its own way that bears no resemblance to global 5 star chain hotels.

The restaurant was something to look forward to each night. Although a very limited menu, the food is fresh, local, and magnificent, I don't often ask to meet the chef to thank him, but I did this time.

Book early before you leave for Uganda however, it is a small hotel and it has a huge reputation, if you don't book early you will miss out and that would be a dreadful shame, this is one of my all time favourite places to stay.

Room Tip: Just book early, even geting the worst room will be better than having to stay at a chain hotel.
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  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wanderer010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MediaManager, Public Relations Manager at Emin Pasha Hotel, responded to this review, April 1, 2014
Its evident that you know much about our history here in Uganda.Thank you so much for taking time out to write such a kind review.You were very generous with your comments and we appreciate that.Emin Pasha Hotel is surely "Not to be missed".Cheers and pls visit with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed January 25, 2014

I stayed in Emin Pasha on business. Would love to go back with the family. This is a boutique hotel with many cool touches, From the home made cake on arrival to freshly baked biscuits at tea time in each room and a small massage hit with an excellent masseuse- it is just perfect. If you get the right room - its an experience. I started with room no 5 ( see photos)- it was palatial with a large courtyard and plenty of space. On my second stay a few days later however I was given a tiny little room ( 23 - I think) and the water heating system collapsed - so i had no hot water for 2 days. Breakfast in the very open was surreal- gorgeous museli, preserves, eggs benedict- fruit- >I felt like a pasha. The bar is also outdoors and quaint - the drinks are ok. Dinner was like in many parts of east Africa-.quasi Indian cuisine. I enjoyed my stay- loved the various spaces for meeting and relaxing- so much nicer than a chain or regular 5 star.Strongly reccommend with the right room.

Room Tip: Room no 5 has its own courtyard. Ask for a larger room with a courtyard
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  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SerendipityMumbai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MediaManager, Public Relations Manager at Emin Pasha Hotel, responded to this review, April 1, 2014
Hello "Pasha" lol.Thank you so much for taking time out to write a review.We are glad you enjoyed staying with us.Pls visit with us whenever you are in Uganda.Cheers.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 7, 2013

Had the 50 minutes signature massage... it was just perfect, and exactly what I needed. After the massage, I had the best shower I've had during my last 2 weeks in Kampala - the water was hot (for the duration of the entire shower!) and the water pressure was so good! It was absolutely heavenly. I will definitely go for another visit soon!

Before the massage, I sat in the hotel garden with a cold drink. It was peaceful and relaxing.

I haven't stayed at the hotel.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank Eika_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Emin Pasha Hotel

Property: Emin Pasha Hotel
Address: 27 Akii Bua Road | Nakasero, Kampala, Uganda
Location: Uganda > Central Region > Kampala
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Swimming Pool
Hotel Style:
#9 Business Hotel in Kampala
#12 Luxury Hotel in Kampala
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Emin Pasha Hotel 5*
Number of rooms: 20
Reservation Options:
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Also Known As:
Emin Pasha Kampala

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