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“Could do better”
Review of Fairway Hotel

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Fairway Hotel
Ranked #13 of 103 Hotels in Kampala
Steyning, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Could do better”
Reviewed June 23, 2013

This hotel promises more than it delivers. We booked two rooms, neither of which had mosquito nets. We requested them, to be told that they are not proved in the rooms as standard as 'some people don't like them'(!). Note that several mosquitoes did manage to get into the rooms. However, the nets were provided by nightfall, although one of them had quite a big hole in it making it less than 100% effective. I wonder if they actually have enough nets for all of the rooms?

One of the rooms didn't have a safe, and when queried with the front-desk there was some surprise that it wasn't present. It was promised that a safe would be fitted 'tomorrow'. By the time we left, after three nights the safe still hadn't materialised. The sign on the back of the room door says that safes are available in reception but this doesn't appear to be the case - we just used the one that was present in our second room.

The Indian/Chinese 'fusion" restaurant is good although curiously it was quicker for a meal to be served than a cup of tea!

Not bad for the money, but not outstanding either.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nick Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairwayHotel, Executive Assistant at Fairway Hotel, responded to this review, June 24, 2013
Thank you so much for choosing to stay with us and reviewing our hotel. We apologize for the dissatisfaction you experienced with our services. Please be assured that all your complaints about the mosquito net and the room safe have been forwarded to the relevant departments for corrective measures to be taken immediately. Your feedback is a platform for us to improve our services.
Looking forward to another chance to host you so you can experience the true and excellent African hospitality here at Fairway Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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252 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (75)
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English first
kampala
Level 2 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 29, 2013

Working in Kampala for several months, I stayed at the Fairway several times and visited often to use its fitness center and eat at its wonderful restaurant. Every time I visited, I was very happy I did so.

The Fairway is luxury that isn't often found these days. When visiting, one feels a bit like one is in that bygone era when travel was a luxury reserved for the few. It is a lovely hotel, classy, slightly aged but offering modern amenities like flat screens, wifi, and comfortable beds. It is quiet and tranquil amidst the chaos of Kampala. Management is attentive and accommodating, helping to satisfy the specific requests of its guests, making their stays in Uganda feel more like home. The staff is friendly and genuinely helpful. Breakfast is included with accommodations, buffet style and international, delicious. The outdoor restaurant serves delicious Indian food (and other cuisines, but I couldn't help but always order Indian food) at standard Kampala "nice" restaurant prices -- on Friday and Saturday nights, the outdoor restaurant has live acoustic guitar music, as well. The gym is legitimate (squat rack with plates, bench press, dumbells, cardio machines, fitness classes), offers complimentary personal training, and is 10k shillings per visit for non-guests. There is a spa and a pool, but I didn't use these.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank andrew r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairwayHotel, Executive Assistant at Fairway Hotel, responded to this review, May 30, 2013
Thank you for taking the time to review our hotel. We are honored you chose to stay with us and are extremely delighted that you enjoyed our services.
We are looking forward to hosting you again and making your stay even better.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Karachi, Pakistan
Level 4 Contributor
44 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed May 12, 2013

Stayed here and also hosted a conference at this beautiful hotel with a team from work. Bosco, the marketing manager was very accommodating with last minute changes and payment options. The rooms, while in no way luxurious, were comfortable and pretty good value for money. The Garden City (has a fun food court) and Oasis shopping malls are a short hop away, and Nakasero Market is walkable as well. Staff are courteous and friendly, breakfast at the main restaurant is great. The Asian Fusion restaurant downstairs is a wonderful place to relax at the end of the day with live music and attentive staff.

Room Tip: Rooms facing the hotel entrance have a better view
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank alih1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairwayHotel, Executive Assistant at Fairway Hotel, responded to this review, May 13, 2013
Thank you for taking the time to review our hotel. We are delighted that you enjoyed your stay at our hotel. We would be more than honored to host you again for your next visit to Uganda and provide you with even better services.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 28, 2013

This is the first 5-star hotel in Kampala and it's history goes back all the way to the pope's visit.
Since then it's had a facelift and looks much nicer though some of the rooms can feel dated. The price is fantastic compared to the other hotels in the area. The staff are amazing, super friendly, really caring and go out of their way to make your experience great. The location is impeccable and is right in the heart of Kololo with easy access to tons of restaurants and you can walk to Garden City/Nakumatt. The indian food is AMAZING. try the chicken lollipop. Breakfast usually features local food and indian treats, along with fresh fruits and eggs so is great value. The ice lounge is pretty cool for a drink before a night out- lots of music videos have been shot there.

They have a spa where you can get an ayeurvedic hot oil massage which is a fun experience and they import the oils from India so you know its legit.

  • Stayed February 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank bookworm786
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairwayHotel, Executive Assistant at Fairway Hotel, responded to this review, May 2, 2013
Thank you so much for taking the time to review our hotel. We are extremely honoured that you enjoyed your stay with us. We hope to continue providing you with excellent services and exceeding your expectations.
Looking forward to your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru, Karnataka, India
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 20, 2013

Torn and worn out very old rooms , Nobody cares to refill toiletries , Breakfast is always terrible , only good thing is location and Indian food , which is provided in resturant ,

quite pricey at USD 95

Room Tip: try to take new rooms in new wing
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sanju67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairwayHotel, Executive Assistant at Fairway Hotel, responded to this review, April 23, 2013
Thank you for taking the time to review our hotel; we truly value your opinion.
We are glad you chose to stay at our hotel and greatly apologize for not giving you will the excellent services you expected. We have forwarded your room and breakfast complaints to the respective departments in order for corrective measures to be taken immediately.
Looking forward to another chance to host you so you can experience the true and excellent African hospitality here at Fairway Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Kampala hotels

Colorado Springs, Colorado
Level 4 Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed March 25, 2013

Stayed one night after returning from northern Uganda. Location was excellent -- near shopping center and yet relatively quiet location. The price was very good compared to other nearby hotels. The breakfast was fantastic with an omlette bar, fresh fruit, juices, coffee, breads, etc. Will stay here again when in Kampala. Staff is very helpful and courteous.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank randy_howarth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 5, 2013 via mobile

Well maintained hotel considering how old it is, and the refurbished parts look great. Rooms are a good size, the staff are very friendly, and really tasty food at the Indian restaurant. Very central location, which is useful for getting around town, and is walking distance from Garden City and Nakumatt.

Stayed February 2013, traveled solo
Helpful?
2 Thank Maryam S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairway Hotel

Property: Fairway Hotel
Address: 1 Kafu Road | Nakasero, Kampala, Uganda
Phone Number:
Location: Uganda > Central Region > Kampala
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Best Value Hotel in Kampala
#6 Spa Hotel in Kampala
#10 Business Hotel in Kampala
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Fairway Hotel 3*
Number of rooms: 90
Official Description (provided by the hotel):
Fairway Hotel is one of the oldest and most reputable hotels in Kampala serving the community since 1969. Located on Nakasero, guests can enjoy views of the Uganda Golf Club, the lush Kitante Valley and the Kololo Hill. Our rooms are spread over four blocks within a plush landscape of trim lawns, flower bushes, and diverse palm species. We are within a 10min walk of town, malls, movie theaters, grocery stores, restaurants, and golf course. We have restaurants, a lounge/bar, pool, gym, conference/meeting room facilities and large gardens. ... more   less 
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Also Known As:
Fairway Hotel Kampala

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