My wife and myself found the Regency Staff the most helpful staff we have come across in a hotel. Under the guidance of Mark (Mbabazi) we found that every one tried to make our stay as comfortable as possible under the circumstances. Power cuts in Uganda created a major problem for us as we were in a team of mission workers on a building site. This meant that washing of our clothes became a tedious task for the workers. We found all the staff overcame the power problems and still were able to service our needs comfortably. Food was a great plus as it was so plentiful and varied. The hotel itself was always kept clean and tidy.