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“Clean, smart modern rooms. Best value for money in Kampala.” 5 of 5 stars
Review of Shangri-La Hotel Uganda Ltd.

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Shangri-La Hotel Uganda Ltd.
Ranked #46 of 92 Hotels in Kampala
Falmouth, United Kingdom
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Clean, smart modern rooms. Best value for money in Kampala.”
5 of 5 stars Reviewed December 2, 2012

As an overseas consultant and frequent visitor to East Africa, I was delighted to discover this hotel. The rooms are spacious, clean and comfortable with fast Internet connection from room and poolside. Rooms have been tastefully refurbished and are spotless. All the mod cons you would expect from an up market hotel but half the price, TV, minibar, hair dryer and complementary laundry service! Hot and powerful shower, access to pool, gym, salon and tennis lessons (!) from the Kampala Club to which it is adjoined. Central and safe location - opposite the Sheraton. Staff are pleasant and professional. The hotel is small enough that it has a nice personal feel about it. Rooms have AC (though I didn't use mine). Better still, they have mosquito nets on all the windows so you can have the lights on and windows wide open if you prefer fresh air. Breakfast - cakes, fruits, eggs, toast, porridge ect is served in the pretty garden at the back. Full marks! Best value for money in Kampala.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank SailingJo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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31 reviews from our community

Traveler rating
    4
    16
    8
    2
    1
See reviews for
2
2
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Any
English first
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed November 12, 2012 via mobile

One night stay at this hotel, as you walk down the hall, you can hear the sounds of another resident urinating and their choice of music playing. Wifi extends 20m from source. Room had AC but no remote. Breakfast was ordinary and cold. additionally no milk in room to have with
your morning coffee. The staff were unwilling to bring some to the room until after breakfast had passed.

  • Stayed October 2012
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank Albyslade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Kampala hotels

London, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed December 15, 2011

I really disagree with part of Djarabis review. I have stayed here probably ten times. Its not a brilliant hotel but very good for the price and you have to be fair when you review a hotel. There are absolutely no mosquitos in this hotel ( particularly the upstairs rooms). All the windows to the communal corridors are closed upstairs before dark and the rooms have nets on the windows and airconditioning in most of the rooms. Whilst there was one incident where some cockroaches emerged from the broken bath panel i have never seen one since.

Stayed September 2011, traveled on business
Helpful?
2 Thank jelgoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake Cathie, Australia
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed November 1, 2011

The hotel is situated in the safe precinct of the Kampala Club and is quite handy to the majority of city sites. Sadly, it is in dire need of a large refurbishment programme. Just about everything is in need of replacement - the outdoor breakfast area tables and chairs are all uneven, the carpets in the room I stayed in needed cleaning, the curtains were shabby, etc. The daily laundry feature was very handy if you are travelling light but the breakfast was ordinary. One thing that was particularly annoying was that if you slept in and then went to shower you got lukewarm or almost cold water - rise early and get hot water. One beacon in the establishment was Fred, a Ugandan national who could not do enough to help, nothing was too much trouble and always with a smile. If you can accept a certain amount of mediocrity, the location and price are enough to tempt you to stay here.

  • Stayed October 2011, traveled solo
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank William M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
51 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed October 31, 2011

This hotel is located near the Stanbic Bank and Kakumatt, downtown Kampala. The price is reasonnable and the staff is very friendly and helpful. The rooms are quite nice and well equipped, but many cockroaches are to be met... No mosquito nets provided. The breakfast is included and generous.

  • Stayed October 2011, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank djarabi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
107 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
3 of 5 stars Reviewed October 2, 2011

I liked this place despite the so-so rooms

All laundry is include in room rate, this was useful as I was 7 days into a 2 week trip.

Wireless is included and worked relatively well.

Breakfast is included but definitely nothing special.

Overall service is good and there is secure parking.

You also get access to the Kampala Club that offers reasonably priced drinks.

Good value for the money directly across from the Sheraton in the center of town

  • Stayed September 2011, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank saint77777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 30, 2011

Myself and my husband stayed on business related matters for a week’s time. The hotel has only a few well maintained clean rooms. Everything looks and feels homely here. The bathrooms are incredibly clean (the cleaning ladies do a great job everyday). The rooms are good, comfortable, with some old fashioned furnitures, internet facility, and air conditioning. You can leave the windows open if you want fresh air to come in. The place is absolutely safe to stay in too. The food served is good and healthy. You get to eat fresh fruits in the morning during breakfast. The food is reasonably priced. You get nice drinks at cheap prices at the Kampala club. In fact, the stay at Shangrila itself is an affordable one.

  • Stayed April 2011, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Steward_Zeri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel Uganda Ltd.

Property: Shangri-La Hotel Uganda Ltd.
Address: Plot 8/10 Ternan Avenue at Kampala Club | opposite Sheraton Hotel, inside Kampala club, Kampala, Uganda
Location: Uganda > Central Region > Kampala
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#11 Spa Hotel in Kampala
Price Range (Based on Average Rates): $$
Number of rooms: 13
Official Description (provided by the hotel):
Shangri-la Hotel Uganda is one of the most safe and centrally located Hotels in Kampala located at the prestigious Kampala Club. This elegant hotel will flatter you with warm hospitality and personalized service not so common in the city. You will enjoy ultimate comfort and convenience while you stay in any of our rooms with an uncomparable service level.While staying with us, you will receive numerous special amenities including complimentary continental Buffet Breakfast every morning, free laundry, Shoe polishing service, Free Internet Connection in all rooms, International & local direct Dialing at a good cost. ... more   less 
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Also Known As:
Shangri La Hotel Kampala

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