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“Faded grandeur”
3 of 5 bubbles Review of Grand Imperial

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Grand Imperial
Ranked #67 of 97 Hotels in Kampala
Tokyo, Japan
Level Contributor
233 reviews
209 hotel reviews
common_n_hotel_reviews_1bd8 184 helpful votes
“Faded grandeur”
3 of 5 bubbles Reviewed December 22, 2013

As the other reviewers note this hotel is past its prime. Both the exterior and interior look tired. The front desk did not seemed to have gotten my reservation, done from their own website. I saw both the better rooms in the older wing and the newer rooms and paradoxically the newer, cheaper rooms seemed better quality. The quality of the toiletries were low. In both types of rooms the A/C hardly worked. There is a safe.

The reason why I had to leave after one day was the useless internet. Even though signal strength was fine, it was still basically unusable which must mean a horrible ISP. The front desk did not have a single map of the city when I asked for one. Their overall quality does not merit the prices they charge.

The breakfast was decent quality by African standards. Their location under the large awning of the hotel provided good atmosphere and good views of the street life below. Just outside the hotel there are various useful services such as money changers. The location right in downtown is very convenient with banks, a post office and book shops nearby.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Zoglets
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
imperialhotelsUG, Public Relations Manager at Grand Imperial, responded to this review, May 8, 2015
Dear Zoglets,
Thank you for taking the time to share your valuable review. The experiences you described are not characteristic of the level of service our colleagues strive to provide, and we apologize your stay was unsatisfactory. Your feedback was shared with our team, and we look forward to the opportunity to welcome you back and exceed your expectations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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68 reviews from our community

Traveler rating
    3
    15
    32
    13
    5
See reviews for
4
6
3
47
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Swedish first
  • Turkish first
  • Any
English first
Amsterdam, The Netherlands
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed October 29, 2013

This is the oldest hotel in Kampala and it shows... walking through the hallways makes you feel like you our going through the hallways of the Titanic... Everything screams old... that said it has a certain charm but definitely not worth the money they are asking... They accept all credit-cards, have wifi, breakfast is good, you are in the middle of down town Kampala. The rooms look very old but they have a nice big wide screen tv in it... The hotel is like taking a step back in the time machine... the pool looks weird and is displaced... They have hot water! Room service is good... But I wouldn't pay more then 80 dollars for a standard room...

Room Tip: Go for the basic room, not much difference with the deluxe room... try to bargain with the price...
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  • Stayed November 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Esteban B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blacksburg, Virginia
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed September 2, 2013

I stayed here multiple nights for meetings in Kampala. It's a good value relative to some of the other big hotels downtown. The rooms are very comfortable. The breakfast is quite good. Dinner is hard to deal with because of the nightly, really loud, live music.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jeff W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
imperialhotelsUG, Public Relations Manager at Grand Imperial, responded to this review, May 8, 2015
Greetings Jeff,
Thank you very much for taking the time to review our hotel.
Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met upon arrival.
we’re glad you enjoyed your stay, and we hope to see you again in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed August 29, 2013

Stayed here for 3 nights with my family. We occupied three rooms in total. This hotel pinches pennies to the extreme. In spite of this, the rate is expensive. 100 usd.

Rooms: toiletries were missing from rooms. My cousin didn't even get shampoo. We asked for some
but never got it. They also
admitted that they are so cheap that they'll take a near empty bottle of shampoo or soap and
transfer it to another room as is. Hence why you see near empty bottles of toiletries in your room, if they're there at all.

Breakfast is included but
it's not good. When food containers empty out they don't bother to refill anything.

This was a horrible hotel with ridiculously bad customer service. Don't stay here.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sweetangel7860
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
imperialhotelsUG, Public Relations Manager at Grand Imperial, responded to this review, May 8, 2015
Dear SweetAngle,
Thank you for taking the time to share your valuable review.
The experiences you described are not characteristic of the level of service our colleagues strive to provide, and we apologize your stay was unsatisfactory.
Your feedback was shared with our team, and we look forward to the opportunity to welcome you back and exceed your expectations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Kampala hotels

Mumbai (Bombay), India
Level Contributor
62 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 bubbles Reviewed July 31, 2013

Pretty worn out, and I had to shift a number of rooms to ensure that all facilities worked as they should. Musty cupboards and chipped paint in the room, old tiles and plumbing in the bathroom. A sagging wooden staircase that has been reinforced at the edges such that you will trip if you dont watch your step. No lift. Only reason I continued staying here was that I was part of a group and we werent getting group accomodation in any other place. And the group rate was USD 107 per night, not cheap. Some good wooden doors and wood panelling in the corridor, reminiscent of its colonial past. Staff friendly.

Room Tip: The live band in teh restaurant can be quite noisy, so choose a room away from the restaurant.
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  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VirajM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
imperialhotelsUG, Public Relations Manager at Grand Imperial, responded to this review, May 8, 2015
Greetings Viraj,
Thank you for taking the time to review our hotel, We truly value the opinions of our customers and we apologize that we did not meet your expectations.
We sincerely apologize that you found your visit disappointing, a lot has changes have been made now, we have a new renovated place.
I'm sure you will love it. we look forward to the opportunity to welcome you back and exceed your expectations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lagos
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed June 21, 2013

I stayed here for four nights in May and loved it. The Live band at the main restaurant is great. A pool side restaurant and bar among other choices and its central location means one is not held hostage! The gym is good but could be better. Would be great if they offered an ironing board and iron box rather than having the staff doo the ironing for you.

They also have many conferencing facilities to cater for different group sizes.

Room Tip: Room 319 was spacious and quiet
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Edward S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
imperialhotelsUG, Public Relations Manager at Grand Imperial, responded to this review, May 8, 2015
Dear Edward,
It is always a delight to read such amazing reviews but most importantly to hear that that you truly enjoyed your stay.we look forward to welcoming you back soon for it will be a pleasure hosting you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aalborg, Denmark
Level Contributor
41 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 bubbles Reviewed June 20, 2013

This hotel brings reminiscence of colonial time Uganda and could be made into something spectacular with all the old details around the house. Sadly, it seems very little has happened in terms of maintenance since those days. The rooms are worn down, beds not very comfy, staff are tired – but mostly friendly - and the food is not very nice. Breakfast is edible. The location, however, is great if you have business in downtown Kampala. The Grand Imperial is acceptable but not really good value since the rooms are quite expensive. I would stay again if the Sheraton is full.

Room Tip: Check your A/C when checking in. If it is not working, it takes forever to get fixed.
See more room tips
  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Peter_VG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Imperial

Property: Grand Imperial
Address: Plot 6 / 6A , Nile Avenue | P.O. Box 7195, Kampala, Uganda
Location: Uganda > Central Region > Kampala
Amenities:
Business Center with Internet Access Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #67 of 97 Hotels in Kampala
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Grand Imperial 3*
Number of rooms: 103
Reservation Options:
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Also Known As:
Grand Imperial Hotel Kampala
Grand Imperial Kampala

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