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Reviews (893)
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175 - 180 of 893 reviews
Reviewed September 19, 2017

Hotel is on the old side but perhaps for Kampala it is stylish and modern - I do not know. It is definitely on the expensive side (in terms of SPG hotels in other countries I visit). Staff tries hard. Probably an island of sanity in a wild city.

Stayed: September 2017, traveled on business
Review collected in partnership with this hotel
Thank jeffkohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton K, Guest Relations Manager at Sheraton Kampala Hotel, responded to this reviewResponded September 20, 2017

Dear jeffkohn,

Thank you very much for staying with us at the Sheraton Kampala Hotel.

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. We can only improve by listening to our valuable guest’s feedback like you. Your comments have been received positively and were shared with the relevant department for future improvement.

We always look forward to seeing you back.

Best wishes,
Yunes Alamodi
Guest Experience and Quality Assurance Supervisor
T 256 414 42 0000/ 0312 322499 F 256 414 34 4600 M 256 752 78 0011
E: Yunes.alamodi@sheratonkampala.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 19, 2017

My stay at the Sheraton was productive, my room was quiet, I was well served, experienced good food and efficient business center along with convenient to government offices. I regularly stay at the Sheraton because it is dependable and easily accessible for meetings.

Stayed: September 2017, traveled on business
Review collected in partnership with this hotel
Thank davidgboyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton K, Guest Relations Manager at Sheraton Kampala Hotel, responded to this reviewResponded September 24, 2017

Dear davidgboyd,

Thank you very much for choosing Sheraton Kampala Hotel.

We are very delighted to hear that you enjoyed your stay with us. Your comments have been received positively and were shared with the relevant department to keep on doing the good job.

Please do not hesitate to contact me should you decide to visit Kampala again to ensure an excellent stay like the previous one.

We always look forward to welcoming you back.

Best regards,
Yunes Alamodi
Guest Experience and Quality Assurance Supervisor
T 256 414 42 0000/ 0312 322499 F 256 414 34 4600 M 256 752 78 0011
E: Yunes.alamodi@sheratonkampala.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 19, 2017

Beautiful location in a park on a hill, but the rooms are really up for refurbishment. The bathrooms looks dirty, but probably it is only run down.... Very friendly staff saves the overall impression.

Stayed: September 2017, traveled on business
Review collected in partnership with this hotel
Thank Line H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton K, Guest Relations Manager at Sheraton Kampala Hotel, responded to this reviewResponded September 20, 2017

Dear Line H,

Thank you very much for choosing Sheraton Kampala Hotel.

Please accept our apology for not being able to meet your expectation.Your comments have been received positively and were shared with the relevant department for future improvement.

Please do not hesitate to contact me should you decide to visit Kampala again to ensure a better experience than the previous one.

We always look forward to welcoming you back.

Best regards,
Yunes Alamodi
Guest Experience and Quality Assurance Supervisor
T 256 414 42 0000/ 0312 322499 F 256 414 34 4600 M 256 752 78 0011
E: Yunes.alamodi@sheratonkampala.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 19, 2017

Consistent quality is perfect for a business trip where one cannot afford to shop around. Great location, comfortable rooms, all the usual facilities and great food options. Used this hotel for the last 7 years and unlikely to change.

Room Tip: Club rooms are worth the premium
Stayed: September 2017, traveled on business
Review collected in partnership with this hotel
Thank Y5039EKadrianh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton K, Guest Relations Manager at Sheraton Kampala Hotel, responded to this reviewResponded September 20, 2017

Dear Y5039EKadrianh,

Thank you for sharing your experience at the Sheraton Kampala Hotel.

We are very delighted to hear that you enjoyed your stay with us. Your comments have been received positively and were shared with the entire hotel to keep on doing the good job.

Please do not hesitate to contact me should you decide to visit Kampala again to ensure an excellent stay like the previous one.

We look forward to welcoming you back.

Kind regards,
Yunes Alamodi
Guest Experience and Quality Assurance Supervisor
T 256 414 42 0000/ 0312 322499 F 256 414 34 4600 M 256 752 78 0011
E: Yunes.alamodi@sheratonkampala.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 18, 2017

The Sheraton in Kampala, was very good, very friendly staff.
I visited the gym everyday when I was there, and was trained by Kenneth, who was excellent, takes a personal interest in the training and loves what he does. I definitely recommend visiting the gym and getting atleast one training session with Kenneth when you stay at the hotel.

  • Stayed: September 2017, traveled on business
    • Location
    • Cleanliness
    • Service
Thank Brenda A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton K, Guest Relations Manager at Sheraton Kampala Hotel, responded to this reviewResponded September 20, 2017

Dear Brenda A,

Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us.

It is great to see that you liked your stay and experience at Sheraton Kampala Hotel. Your comments have been received positively and were shared with the relevant department, and especially Kenneth to keep on doing the good job.

Thank you for your patronage to our hotel, and we are looking forward to seeing you back.

Best regards,
Yunes Alamodi
Guest Experience and Quality Assurance Supervisor
T 256 414 42 0000/ 0312 322499 F 256 414 34 4600 M 256 752 78 0011
E: Yunes.alamodi@sheratonkampala.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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