This hotel sits on the bank of the beautiful Lake Victoria. Having travelled to Africa the past 5 years, I think this is one of the best, if not the best, hotel facility at least in East/Central Africa. Clean, inviting lobby; gorgeous tropical back yard with many tropical birds...overlooking the lake; clean, modern-interior rooms with a touch of earth-friendly decor; clean, modern-looking bathroom with a European bidet (that Americans hardly use...LOL ); running hot water; working AC...but the list to brag stops there. My colleague and I stayed for 2 nights...everything went well until we tried to charge our camera and computer. After checking a couple of the outlets & calling front desk, we found out by ourselves they might have a broken circuit causing a couple of non-working outlets. Second, I had to call the front desk, who refused to help transfer my call to their guest-services for my complaint about the coffee/tea maker that didn't work. I had to at least call in 3 times to exchange our coffee/tea maker before somebody actually came to bring a working one (after about 1 hour). We went to the breakfast buffet area, where none of the waiters greeted or seated us...we had to call one of them to ask for a clean cup and a set of clean utensils. The carpeting also looked dirty, with bits and pieces of egg/bacon...clearly it didn't get vacuumed the night before. These little things really showed the level of customer care they have yet to comprehend to make this premise a great hotel. Don't get me wrong, the facility is great...but, they could do so much better in terms of service.
- Official Description (provided by the hotel):
- Set on 90 acres in the Speke Resort complex and with a majestic view of Lake Victoria, Munyonyo Commonwealth Resort is Uganda’s leading 5-star resort.Specifically constructed to host the 2007 Commonwealth Heads of Government Meeting (CHOGM), Munyonyo Commonwealth Resort has earned worldwide recognition as ‘the Presidents’ resort. It has hosted numerous high profile guests, from Heads of State and foreign dignitaries to international celebrities, who consider it a home away from home.Munyonyo Commonwealth Resort is dedicated to providing unrivalled comfort and unmatched services. The resort has 59 Presidential suites with a unique blend of traditional Ugandan and ultra modern furnishings that merge into the Pearl of Africa theme which is carried throughout the entire décor. The many room features and amenities ensure a seamless transition from pleasure to business and vice-versa.The meeting rooms, suitable for any occasion, are designed around your requirements and are all situated under one roof. We have comprehensive wellness and fitness facilities that assist body and mind to work in harmony. Munyonyo’s strategic location, close to business, shopping, and entertainment areas, make it the ideal choice for leisure and business travellers. ... more less
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