A group of us spent a week at Silver Springs Hotel in Kampala and everyone was favorably impressed. The reservation was handled by email and was efficient and accurate. The front desk staff was consistently helpful including changing money and checking in our group quite efficiently. Breakfast is very nice and the staff was pleasant. Pizza from the upstairs pizza restaurant was quite good and the food in the dining room was also very good. Dining room orders did take a while because they seem to be prepared to order. Be aware that the kitchen staff has a very heavy hand with salt - we actually sent a couple of dishes back because they were so salty that we couldn't eat them - consider asking for no salt and then adding to your taste.
Guest rooms are comfortable and the bathrooms sport nice big showers; it really seems a pretty high standard considering some of the places I have stayed in East Africa. I give it a solid recommendation.
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