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“Nice place, Poor Service and Customer Care!!!! not worth a penny!!”

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Silver Springs Hotel
Ranked #29 of 101 Hotels in Kampala
Kenya
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Nice place, Poor Service and Customer Care!!!! not worth a penny!!”
Reviewed May 11, 2012

We organised a company function at this place. We made reservations well in advance and even paid the required deposit. One week before our event they called us with apologies that the place was booked by another group! who does that! I cannot explain the inconvenience of having to look for another place for our out of town guests, last minute organisation, it was a total mess! These pple do not understand anything about professionalism therefore not worth your penny!!!

Room Tip: Just do not go there!
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Stayed April 2012, traveled on business
Helpful?
3 Thank ExpatriateAfrica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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74 reviews from our community

Traveler rating
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    6
    4
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Any
English first
Johannesburg, South Africa
Level Contributor
55 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed January 5, 2012

I visited Kampala and I only spent one night at this hotel because it was terrible, disorganised and not work rate charged. What you see on their website on the internet is not the same thing you will find. I had to check out immediately the next day for a much better hotel!

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ProudlyNA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Kampala hotels

Melbourne, Australia
Level Contributor
88 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed September 5, 2011

This hotel is well set-up for visitors coming through. It is appropriately designed in that the pool is the focus with a bar and also a separate restaurant on two sides of it. The rooms themselves are spacious and clean, and have relatively new fittings. The floors are tiled but everything else is of decent quality. The room was clean and there was a good range of cable channels. It seems many NGOs use this for conferences and the like.

Unfortunately I had a laptop case with a hard drive inside stolen from my room, and subsequent events led me to believe that it was housekeeping (why else would someone try and open the door at 8am the next morning without knocking, supposedly to check on housekeeping matters). Given I did not fully recognise this at the time there was not much that management could do but they were quite sympathetic and it is by no means their fault. It reinforces the fact it always pays to be cautious in Africa - lock your valuables in your bags if you are going out.

  • Stayed May 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
5 Thank divvy_l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed April 3, 2011

a fantastic place to stay with all amenities including beautiful aesthetics, great ambience, a large swimming pool, free wireless internet 24X7, good food including Indian menus ' by an Indian Chef', good room service all the time and above all personal touch by owners and management
i rate it at 4* hotel at kampala

Room Tip: go with advance booking and try indian food
See more room tips
  • Stayed March 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank vpsingh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Silver Springs Hotel

Property: Silver Springs Hotel
Address: Port Bell Road, Bugolobi, Kampala, Uganda
Location: Uganda > Central Region > Kampala
Amenities:
Bar / Lounge Restaurant
Hotel Style:
Ranked #29 of 101 Hotels in Kampala
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Silver Springs Hotel 4*
Number of rooms: 92
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