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“The ideal place to relax and unwind”

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Lake Victoria Serena Golf Resort & Spa
Ranked #8 of 105 Hotels in Kampala
Certificate of Excellence
Reviewed December 8, 2010

If you want to relax, unwind and enjoy absolute tranquility, then this simply is the place to be. However, if you're an absolute 'urbanite' like I lam, then staying here for more than 3 days may get to you if you're not a fan of complete peace and quiet.
However, it truly is the ideal holiday spot.

  • Stayed: November 2010, traveled on business
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Thank Aodenyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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237 - 243 of 262 reviews

Reviewed December 4, 2010

A gorgeous location overlooking Lake Victoria, the rooms are beautiful, tranquil, the gardens lush and full of flowers, the pool idyllic, the food varied and healthy, and fitness center very comprehensive. However the hotel is still in start-up mode and the service can be somewhat slow and chaotic. Also, if you are using the hotel as a transit to or from the airport at Entebbe, be sure to arrange your own taxi as the hotel drop off/pick up is a totally outrageous price and downright highway robbery; a big downer to an otherwise wonderful stay.

  • Stayed: December 2010, traveled solo
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1  Thank JoannaWashingtonDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 7, 2010

We just stayed at the Lake Victoria Serena Resort for a week-long conference. The price was far below other Serena hotels and my guess is that this is because the resort is still in construction. Every morning, bulldozers were humming outside my window.

Aside from the construction, the hotel itself was fabulous. The rooms were lovely and the food was delicious. The spa and gym were also well appointed - we really enjoyed the steam room and sauna. My only complaint was that there were only three little open windows that were meant to cool the entire gym. The attendant said that they were intending to buy some fans.

There were abundant staff and they always tried their hardest, however there were still kinks to be worked out.... For instance, I left my room service breakfast card on my door overnight. When I woke-up, I noted it had been taken, but the breakfast never showed. When I called room service, they stated they had never received the card, but they rectified the situation quickly.

The conference facilities were nice and the staff were friendly and eager to please. Our only real problem was the speed of the internet.

Overall, we were very happy with the resort and found it to be much nicer, friendlier and more accommodating than the Speke Resort where we had previous functions.

  • Stayed: November 2010, traveled on business
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Thank dollyphin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 10, 2010

After a long day of traveling I was really looking forward to a night’s stay at the Lake Victoria Serena. I had stayed at the Nairobi Serena and was anticipating the same wonderful service. The new hotel is beautiful. It is built to model an Italian villa and the rooms are in several different blocks separated from the main lobby and restaurant building. The pool was beautiful and the hotel has a very nice fitness facility. But it is obvious that this is a new facility and needs work to reach the highest levels of service. To reach the hotel one has to travel 5 kilometers of dirt road. Though the hotel was virtually empty, I was given a room with no view of the lake. There was no guide of hotel services available in the room so to determine the hours the health club and restaurant were open I had to call the front desk. Though there was a room service menu, it did not list what beverages were available. The included breakfast buffet was wonderful but the made to order eggs took three attempts and more than 20 minutes. I would love to return the Serena Lake Victoria as I think it has great potential but I do not want to pay my money for the development of the expected levels of Serena customer service.

  • Stayed: October 2010, traveled solo
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1  Thank GoG8ors
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 29, 2017 via mobile
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Stayed: November 2017, traveled as a couple
Thank Amenon123
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SerenaHotels, General Manager at Lake Victoria Serena Golf Resort & Spa, responded to this reviewResponded December 9, 2017
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Reviewed November 6, 2017
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  • Stayed: September 2017, traveled on business
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Thank VladimirZ2
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SerenaHotels, General Manager at Lake Victoria Serena Golf Resort & Spa, responded to this reviewResponded November 8, 2017
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Reviewed September 11, 2017 via mobile
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Stayed: August 2017, traveled with family
Thank tinka13
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SerenaHotels, General Manager at Lake Victoria Serena Golf Resort & Spa, responded to this reviewResponded September 16, 2017
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Additional Information about Lake Victoria Serena Golf Resort & Spa

Address: Lweza Kigo Road | Off Entebbe Road, Kampala 01000, Uganda
Location: Uganda > Central Region > Kampala
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Kampala
#5 Spa Hotel in Kampala
#7 Luxury Hotel in Kampala
#7 Business Hotel in Kampala
Price Range: $252 - $338 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Lake Victoria Serena Golf Resort & Spa 5*
Number of rooms: 124
Reservation Options:
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Also Known As:
Lake Victoria Serena Hotel Kampala

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