After a long day of traveling I was really looking forward to a night’s stay at the Lake Victoria Serena. I had stayed at the Nairobi Serena and was anticipating the same wonderful service. The new hotel is beautiful. It is built to model an Italian villa and the rooms are in several different blocks separated from the main lobby and restaurant building. The pool was beautiful and the hotel has a very nice fitness facility. But it is obvious that this is a new facility and needs work to reach the highest levels of service. To reach the hotel one has to travel 5 kilometers of dirt road. Though the hotel was virtually empty, I was given a room with no view of the lake. There was no guide of hotel services available in the room so to determine the hours the health club and restaurant were open I had to call the front desk. Though there was a room service menu, it did not list what beverages were available. The included breakfast buffet was wonderful but the made to order eggs took three attempts and more than 20 minutes. I would love to return the Serena Lake Victoria as I think it has great potential but I do not want to pay my money for the development of the expected levels of Serena customer service.
Property: Lake Victoria Serena Golf Resort & SpaAddress: Lweza Kigo Road | Off Entebbe Road, Kampala 01000, Uganda
Location: Uganda > Central Region > Kampala
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
#3 Romantic Hotel in Kampala
#4 Spa Hotel in Kampala
#7 Luxury Hotel in Kampala
#7 Business Hotel in Kampala
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Lake Victoria Serena Golf Resort & Spa 5*
Number of rooms: 124
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- Also Known As:
- Lake Victoria Serena Hotel Kampala