This resort is just ok. We lived next to Orlando, FL for years, and are very familiar with large Mediterranean- style resort complexes and the services they provide. Weird to run into one in Entebbe/Kampala! The property is fine, generally clean with a decent restaurant and a large staff. Disappointing not to be on the lake.
The rooms are seemingly well appointed, although as you settle in you will find that they are not sparkling clean. The service is remarkably slow, whether bringing bags to the room, responding to the need for a rollaway bed, taking a dinner order, or preparing dinner. But, the staff is very pleasant to work with, so it's just a matter of being patient. They were VERY careful not to enter our room unless one of us was present, apparently they have taken recent accusations of thievery very seriously.
I have to mention the mosquitoes, because they were SO thick. Even in the dining room, which is located off the lobby area, there were clouds of mosquitoes around the heads of some of my travel companions. One of our drivers shared his malaria-recovery story with us. This is definitely a place to consider DEET and/or malaria preventative.
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- Also Known As:
- Lake Victoria Serena Hotel Kampala