The Serena is a part of group of luxury hotels in Africa and the Middle East, catering largely to upscale business travel and vacation. The resort here was superbly furnished, both in the rooms and the lobby/outside property. Every room has a full A/C and a great patio, along with some pretty comfy beds.
-Check out the Maisha spa and gym on the ground floor. It has all the latest workout equipment (Nautilus, free weight and cardio machines), and a really superb spa service complete with a cold water jacuzzi tub, dry and wet saunas, and excellent massage/spa services. If you're going for a deep tissue massage, ask for Maureen.
-The hotel boasts an Olympic size 6 lane swimming pool, which is spotlessly maintained and very new looking. Bring your swimwear!
-The breakfast buffet should generally come included with the room, and has every possible hot/cold breakfast item you could want including an omelet bar.
-The hotel has a full office center with internet and fax/copy/scan services for free (2nd floor). It also has wi-fi for connected devices.
-The service at the Capital restaurant can be a bit slow, so if you're in a hurry, use the buffet.
- The hotel is at the end of a long dirt off-road, and well away from any local town/city activities. Plan ahead with a cab or shuttle, which is available from the front on short notice. Most all non-airport local trips to Entebbe or around should be under USD $20 total per vehicle. Trips to downtown Kampala are usually around 45 minutes barring traffic.
-I found that Ugandans are generally quiet and reserved, even with each other. So, expect the service interaction to be polite but a bit distant until you really get to know the staff over time.
-The hotel sits right on the shore of Lake Victoria. Boating services should be arrangeable through the front desk. There is no immediate beach per se though next to the hotel.
All in all, its amenities rival most 4-5 star properties anywhere. Just be aware of the location, which, like most resorts, is not close to any city center (if a locals "city" feel is what you're looking for)
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- Also Known As:
- Lake Victoria Serena Hotel Kampala