My Lonely Planet guidebook lauded New City Annex to the skies, and I was very surprised to discover what a repellent dump this place really is. I stayed in six hotels in Uganda, and this was the worst of them by far; I had to check out as soon as I could find another hotel.
The staff were consistently unfriendly and unhelpful. My room was a grim, dimly-lit, sweltering cubicle, with paper-thin walls, no windows, no fan, no ventilation but a small transom that gave onto one of the offices (so that I was kept awake late into the night by the conversation of the night desk clerks, whose peals of merry laughter and high-volume chatter among themselves were certainly a sharp contrast to the sullen, monosyllabic hauteur with which they treated me). The shared toilets and shower cubicle were not very clean, nor was the room. Extremely uncomfortable beds. Pillows like rocks, guaranteed to give you a neckache after thirty minutes. Every sound made by neighbors in the surrounding rooms -- cellphones ringing, people talking, coughing, snoring, engaging in sexual intercourse -- everything anybody does is perfectly audible three rooms away. Plenty of bugs, too, both of the crawling and flying varieties.
It was just noise and flies all night long, and I had to spend two nights like this.
There's a restaurant downstairs, with both bad food and bad service. There are plenty of decent places to eat in Kampala, so there's no reason to bother with this restaurant.
I cannot think of one thing this hotel actually got right. It's not just the worst hotel in Uganda that I stayed in, but one of the worst hotels I experienced in all of Africa. I wouldn't stay here again if you paid me.
- Also Known As:
- New City Annex Hotel Kampala