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“A Fine Hotel” 3 of 5 stars
Review of Imperial Royale Hotel

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Imperial Royale Hotel
Ranked #65 of 88 Hotels in Kampala
Los Angeles, CA
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“A Fine Hotel”
3 of 5 stars Reviewed July 8, 2014

This hotel is definitely adequate and served its purpose for our work/volunteer purposes quite nicely. The rooms are comfortable and the food is ok. The shower was fabulous. It was extremely difficult to get ahold of one of the hotel's hair dryers (one time it took three days), requiring multiple phone calls and many, many broken promises, so definitely bring a travel hair dryer meant for any voltage and an adaptor. Indeed, they would always take the hair dryer right back, too. But there are lots of comfortable public working spaces and it's safe and overall comfortable. Don't count on fast wi-fi though.

Room Tip: Face east to get the sunrise.
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  • Stayed July 2014, traveled on business
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Service
Helpful?
Thank Erica9399
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
imperialhotelsUG, Public Relations Manager at Imperial Royale Hotel, responded to this review, May 8, 2015
Dear Erica,
Thank you for sharing your experience with us. we apologize for the inconveniences caused by our WiFi, we had issues with our service providers but it was sorted so you can now count on fast WiFi.
we look forward to hosting you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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83 reviews from our community

Traveler rating
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    26
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    13
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Russian first
  • Spanish first
  • Any
English first
belfast
Level Contributor
154 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
4 of 5 stars Reviewed June 22, 2014

This is a huge hotel situated next to the centre of Kampala(10 mins walk) It is very secure and hosts a large number of business conferences which sees a lot of life during the day. There is a roof top swimming pool which is open air and very good with attached health studio. The food is good, breakfasts are buffet but African style (veg curry, etc) The staff are very helpful and the rooms are large and restful.Free Wi Fi also is a bonus.

However in the evening the hotel is 'dead' no life or hardly a sound. It seems to lack a soul. There is no 'bar' life or throb to the evening . taxis are easy to get, $40 to airport.
ther is no forex and if you need to change money go to a forex in the city centre , there are lots. Dont use the ones situated at hotels as they scam money of you by saying your bills are too small or out of date so they have to give you a lower exchange than they advertise.Oh and if you area lady wear flat shoes the footpaths in kampala are tough to walk on and heels would be dangerous.

Room Tip: My room overlooked the pooland had a great view but on the down side there was a finction on one nig...
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  • Stayed June 2014, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank socoBelfast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
imperialhotelsUG, Public Relations Manager at Imperial Royale Hotel, responded to this review, May 8, 2015
Dear Soco,
Thank you for taking the time to tell us about your stay at Imperial Royale Hotel. I am sorry that some of your experiences did not fully meet your expectations and for that, please allow me to express my sincerest apologies.

Management continuously strives to meet our clients needs and expectations therefore your feedback is very important to us.
Please be rest assured that we will take the appropriate corrective measures to address the highlighted lapses and we look forward to serving you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi, Kenya
Level Contributor
24 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 23, 2014

The hotel has spacious rooms and the staff are extremely friendly. Its a place which I stay regularly whenever I am in Kampala. They have a state of art gym, swimming pool, sauna and steam on the fifth floor. its not far from the city centre and its highly secured.

Room Tip: Any room is nice, however if you can get the rooms located along the wings on 9th floor it can not b...
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  • Stayed April 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Maro T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
imperialhotelsUG, Public Relations Manager at Imperial Royale Hotel, responded to this review, April 28, 2015
Thank you very much for taking the time to review our hotel.

Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met upon arrival. Thank you so much for the continued support, we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwich, United Kingdom
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed April 14, 2014

I have on previous visits stayed at their sister hotel The Grand Imperial down the road. I thought I will give this a try for a 6 night stay.The hotel is clearly quite big but occupancy appears quite low - may be I was there during a low season. The rooms are large and loads of space. Beds were comfortable but the rest of the furniture looks old and dated. The bathroom was big and good shower with excellent water pressure . The room had a fridge and a safe for keeping valuable which was a great plus.
The general lighting everywhere in the hotel looks poor and quite dark in almost all the areas. I expected the reception area and other public areas to be well lit and inviting, but not so. The reception staff certainly need some training lessons in customer care. This hotel was quite busy during the day with business events and conferences etc.
Breakfast was very good with a wide selection but quite dark inside. Didn't have any dinner in this hotel but ordered room service once. Thought it was a bit pricy.
The hotel had a good gym and pool but I did not get the opportunity to try them.

Room Tip: Request a room on the upper floors - 8 or higher and facing the Serena if possible
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  • Stayed March 2014, traveled with friends
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank EagleI2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
imperialhotelsUG, Public Relations Manager at Imperial Royale Hotel, responded to this review, May 4, 2015
Dear Eagle,

Thank you for taking the time to tell us about your stay with us.
I am sorry that some of your experiences did not fully meet your expectations and for that, please allow me to express my sincerest apologies.

Management continuously strives to meet your needs and expectations; therefore your feedback is very important to us. Please rest assured that we will take the appropriate corrective measures to address the highlighted lapses.

We appreciate the time you took to share your concerns, and we look forward to serving you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Level Contributor
68 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed April 6, 2014

You can always guarantee getting a room in this vast hotel but that it is the problem. It is too large to have any character. While the rooms are fine it is pricey and the restaurant and public spaces are devoid of any interest.

  • Stayed March 2014, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Fenbeed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
imperialhotelsUG, Public Relations Manager at Imperial Royale Hotel, responded to this review, May 8, 2015
Dear Fenbeed,
Thank you for taking the time to tell us about your stay. I am sorry that some of your experiences did not fully meet your expectations and for that, please allow my sincerest apologies.

Management continuously strives to meet our clients needs and expectations; therefore your feedback is very important to us. be rest assured that we will take the appropriate corrective measures to address your issues.
we look forward to the opportunity to welcome you back and exceed your expectations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
2 of 5 stars Reviewed March 9, 2014

I stayed at the Imperial Royal for 4 nights recently, on a work trip. This was a conference and the hotel housed both the participants and the actual conference sessions. Hotel drops and pickups from/to the airport worked fine.

The hotel is enormous and seems largely empty. The rooms are vast - I mean truly /vast/ - with huge empty spaces between pieces of furniture, and the (large screen) TV so far away from the bed that my middle-aged eyes had trouble watching anything at all. Better furnishings and decor could have made having a large hotel room into a real treat, but it felt more like rattling around in a huge, dimly lit, slightly musty cavern - not at all inviting. The whole hotel consists of these large, mostly empty, poorly lit spaces - rooms, corridors, restaurant...

The rooms are clean enough, sheets and towels spotless, and a brilliant shower - plentiful hot water and good water pressure. The room key did stop working every now and again - trekking all the way down from the 7th or 8th or 9th floor is a bit of a pain. The service was terrible - people were nice enough but everything took a long, long, looooong time - from getting a sandwich to having the air conditioning fixed. Restaurant food was tolerable but not especially good.

The conference facilities were just fine, though - as others have said this hotel seems to cater more to meetings and conferences, with large numbers of people coming to events but not actually staying there. Seems well located although I didn't have much opportunity to see the rest of the city.

I would definitely /not/ choose to stay here again, especially if I were a tourist.

  • Stayed February 2014, traveled on business
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank Suman_B60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
imperialhotelsUG, Manager at Imperial Royale Hotel, responded to this review, March 20, 2014
Dear Sir,

Thank you for having visited and stayed with us at the Imperial Royale Hotel!

We have noted your compliments with much thanks and promise that we shall work on the flaws that could have inconvenienced your stay.

The key card system of the hotel is electronically controlled and its the same key that controls the lighting of your room,the television and the air conditioning. After opening your room, slot the key card on the right upper lane,its just right next to the switches,once slotted in the lights,Television and air conditioning will automatically turn on. You can then manually switch off whatever you may not need at that moment..if the key is removed from the key card slot then you will have to manually switch on the lighting,air conditioning and the Television. Note if and when the key card is placed near a mobile handset it demagnetizes the encoding. Always feel free to dial the intercom and request for assistance to avoid the hussle of moving up and down the lifts.

We have various room categories that can best meet individual needs with different desires. We take very much interest to cater for the disability. Guests are free to choose a room of their category, choice and convenience.

The Imperial Royale Hotel is a convention center and hence hosts several workshops and Conference on a daily basis. Thats why you noticed that there were sevral meetings with large numbers.

We will be humbled to host you again as a repeat guest and your feedback is most appreciated.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Kampala hotels

Melbourne, Australia
Level Contributor
966 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 300 helpful votes
4 of 5 stars Reviewed December 24, 2013

The Imperial Royale is well situated and massive in size.
Its a function hotel and so has many conferences.
The rooms are very large
Its western and comfortable - but you wouldn't say authentic african if thats what your looking for.

Room Tip: Ask for a room with good light - the rooms can be dark
See more room tips
  • Stayed September 2013, traveled on business
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank Dara-Khmer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
imperialhotelsUG, Manager at Imperial Royale Hotel, responded to this review, March 20, 2014
Dear Sir,

Thank you so much for choosing to stay at the Imperial Royale Hotel.

We are delighted about your review.

Yes,the Imperial Royale Hotel is more Western. Our vision is to provide our International Guests the Luxury and comfort they deserve,yet on African grounds.

We are a chain of 6 Hotels and each has a unique taste to offer. Perhaps the next time you visit, please feel free to try our authentic african hotel comfort.

You are Always Welcome!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Imperial Royale Hotel

Property: Imperial Royale Hotel
Address: Plot 7 Kintu Road | PO Box 4326, Kampala, Uganda
Location: Uganda > Central Region > Kampala
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #65 of 88 Hotels in Kampala
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Imperial Royale Hotel 4*
Number of rooms: 274
Official Description (provided by the hotel):
Imperial Royale Hotel is a Conventional Centre because it has the Biggest Conference facility in Uganda. It's located in the central Business city of Kampala with easy and traffic free access to Government offices, Banks, Ngos, Diplomatic missions and shopping malls. The Hotel has 275 rooms, 22 Conference Halls with the Biggest hosting up to 2,000 guests under one roof. The Hotel also has guaranteed parking facility for 500 cars on 2 level underground parking. Imperial Royale HoteL was designated "The Media Hotel" during the Common Wealth Heads of Government meeting (CHOGM) in November 2007 in Kampala. ... more   less 
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