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“Satisfactory” 4 of 5 stars
Review of Protea Hotel Kampala

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Protea Hotel Kampala
Ranked #13 of 88 Hotels in Kampala
Nairobi, Kenya
Level Contributor
33 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Satisfactory”
4 of 5 stars Reviewed May 27, 2014

Good, clean room. Friendly service, decent food. My only gripe was that the AC didn't work as well it could have and was terribly loud, making it difficult to get to sleep. If they fixed that, it would be a great standard business hotel.

Stayed April 2014, traveled solo
Helpful?
Thank Keishamaza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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183 reviews from our community

Traveler rating
    39
    93
    30
    13
    8
See reviews for
4
11
13
151
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • Arabic first
  • English first
  • German first
  • Italian first
  • Any
English first
Toulouse, France
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed May 11, 2014

Located in Kampala center. Have smoking and non smoking rooms. Very good reception, room equipment and services. Breakfast is copious and room are quiet. A good address for whom can afford it (approx. USD 200 the night). Quiet room.

Room Tip: Ask for rooms located at the exttreme side of the hotel. They are the quietest.
See more room tips
  • Stayed May 2014, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank 623Yn623
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Town Central, South Africa
Level Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed May 7, 2014

Have stayed here over 30 times on my visits to Kampala and it is my preferred business hotel in Uganda.
Large well appointed rooms, a good breakfast selction, personal attention from staff and nice vibe from the hustle and bustle of Kampala. The rastaurant leading out on the garden is a good place to meet and there is good gathering in the pub each night.
Very comfortable beds.
There is a small gym that is adequate for a run or a cycle.
Internet seems to be a constant challenge.

Room Tip: Choose South facing rooms onto the garden
See more room tips
  • Stayed January 2014, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank 126EriktheGreat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
793 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 901 helpful votes
4 of 5 stars Reviewed March 6, 2014 via mobile

Convenient location in Kololo. The rooms are very basic but enormous. Ask for one with a balcony - it is pleasant in the morning or late afternoon/evening, and somehow the internet works better. Service is friendly. Excellent value.

Stayed March 2014, traveled on business
Helpful?
1 Thank Lam N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danbury, Connecticut
Level Contributor
137 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
4 of 5 stars Reviewed February 23, 2014

Having never been to Kampala before I wasn't sure what to expect, and had no basis for comparison. So I'll just list what I see to be goods and bads.

On the good side the rooms and grounds are kept up nicely. I believe my room was the smallest class of room, but it was still a decent size, especially the bathroom which was quite large. Bed was comfortable, and I was pleased to find an in-room safe that was big enough to hold my laptop.

The hotel restaurant serves a pretty good breakfast buffet, and I had a decent dinner there as well. The staff was very friendly and helpful, and if you needed to go somewhere it was convenient to have them call up and cab, and even charge it to your room. In terms of location, there are some restaurants and bars within walking distance.

I stayed here because this was where the rest of the people from my company were staying, but if I go back to Kampala I would imagine I would stay here again.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Reactor1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, United Kingdom
Level Contributor
55 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed January 26, 2014

I stayed here because I have always had a good experience at Protea hotels in Africa.
It feels a bit harsh only giving this an ‘Average’ because in many respects it is certainly a good hotel.
The service is generally friendly, the food is good, the building is new and rooms are well appointed.
But I have marked it down for the following reasons:
The bedroom had a number of small details that had not been repaired as they should have been in this standard of hotel.
The air conditioner was a bit noisy.
The reception staff members are friendly but seem not to be as well-informed about the city as might be expected.
I was not over-impressed by the attitude shown by one of the senior management when I raised a query.

The above seems rather picky but then again the hotel is expensive, indeed I feel that it is rather overpriced compared to other hotels in this class in East Africa (including Nairobi) and so I feel that these criticisms to be valid.
I would consider returning but would be expecting higher standards next time.

  • Stayed January 2014, traveled on business
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Andrew B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kampala, Uganda
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed January 20, 2014

Protea Hotel, is located in Kololo, a peaceful area, where expatriates live. It is neighboring other restaurants and drinking places which go on through the night, in case one loves partying you can't get bored. The hotel has great service and the food variety and taste is superb "value for money'. The rooms are neat, though the price is slightly on the high side. It has a package for conference facilities 41$ per person. I'd recommend it for anyone visiting Kampala.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Robz I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Protea Hotel Kampala

Property: Protea Hotel Kampala
Address: 4 Upper Kololo Terrace | Kololo, Kampala 9421, Uganda
Location: Uganda > Central Region > Kampala
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #13 of 88 Hotels in Kampala
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Protea Hotel Kampala 4*
Number of rooms: 70
Official Description (provided by the hotel):
Situated in the upmarket suburb of Kololo in Kampala, only 35km from Entebbe Airport, the Protea Hotel Kampala offers GUESTS 4-star luxury and 5-star service. No matter which room you stay in, they are all fully air conditioned with free high speed internet connectivity, high pressure showers, large LCD screen TVs with 16 channels including BBC and SKY News. Keep up to date with our Business Centre and 24-hour Reception. After a busy day, de-stress with a workout in the 24-hour Fitness Centre and then call down for a midnight snack with our 24-hour Room Service a little later. We have the perfect accommodation choice in the heart of Uganda's Capital. Indulge yourself at Chapter One Restaurant, which serves a high quality buffet breakfast and sumptuous a la carte lunch and dinner. Travel to and from the airport in style with our BMW X3 and 5 series, which can be charged to your room. ... more   less 
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