Arrived in Khartoum after a long flight from Australia. A driver from the hotel was there to meet us as arranged before we left and he waited 2 hours without complaint while we our visa was being processed. This was the first of many pleasant surprises at this hotel. It is a family run hotel and you were treated like part of the family. The rate includes full board and they attended to all official paperwork once we arrived and 1/2 day tour of Khartoum (with whirling dirvishers on Friday). Price not cheap but recommended as value for money.