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“Hotel Rotana”

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Al Salam Rotana Hotel
Ranked #1 of 22 Hotels in Khartoum
Amsterdam, The Netherlands
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Hotel Rotana”
Reviewed February 14, 2013

Great Place, great swimming pool and the restaurant is excellent. Good service and great reception. The rooms is spacious and the bathroom is good. The hotel is clean and very well maintained. A great place to stay when on business in Khartoum

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Franciscus1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GhassanDalalASRK, General Manager at Al Salam Rotana Hotel, responded to this review, February 24, 2013
Dear Mr. Franciscus1956,

We are extremely pleased to know that you enjoyed your recent stay with us. Indeed it’s our pleasure to have you as our guest.

Your commentaries will be shared to the entire Al Salam Rotana, Khartoum family.

We hope to see you again soon Mr. Franciscus1956 and assure you of our best attention & services at all times.

Best regards,

Ghassan Dalal
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

409 reviews from our community

Traveler rating
    253
    129
    20
    4
    3
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Luxembourg City, Luxembourg
Level Contributor
136 reviews
118 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed February 11, 2013

I was strongly surprised by the standard of this hotel. Generally, you would believe that an hotel in Khartoum, Sudan, would not be of good quality, but this is not the case.
The Rotana is a center of luxury, top equipped, with excellent rooms and beds, extremely nice pool and garden, top class restaurants, and super friendly and helpful staff.
The only tear in the eye is there is no wine etc, but this is everywhere in North Sudan the case.
Overall, I highly recommend the hotel that is 10min from airport.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gilles R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GhassanDalalASRK, General Manager at Al Salam Rotana Hotel, responded to this review, February 24, 2013
Dear Mr. Gilles R,

Thank you very much for taking the time to write your comments on Tripadvisor after your recent stay at Al Salam Rotana Khartoum. It was indeed a pleasure to have you as our guest.

I have passed your compliments to our entire team who were delighted at your gesture and they thank you for your generous comments.

We look forward to welcoming you again and assure you of our best attention and services at all times.

Kind regards,

Ghassan Dalal
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London Colney
Level Contributor
67 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed January 23, 2013

Khartoum does not have many choices when it comes to international branded hotels so I was recommended to stay here. I was already familiar with the brand as I had stayed in a few Rotana hotels in Dubai before and always appreciated the quality of this fast growing chain from UAE. . Good value, neat designs and always a great service. Al Salam Rotana was no different, clean, good food and all the nice things you expect from a quality property. But most of all the incredibly super calm, polite and kind people of Sudan. It is important to note that Sudan is currently under US sanctions so no credit card payments. So you must carry cash. When you book the hotel, it might allow you using your credit card but you cant use it once you are there. You can not access most US company websites either. I tried to log in to my PayPal acc. and it was suspended until I had to answer some questions. If you have to visit Khartoum, this is the hotel to stay in.

Room Tip: Back side of the building with a view of the swimming pool
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  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DGAB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GhassanDalalASRK, General Manager at Al Salam Rotana Hotel, responded to this review, January 27, 2013
Dear Mr. Dgab,
Thank you for taking your time to write on Tripadvisor concerning your recent stay at our hotel. We are happy to learn that we were able to make your stay memorable by providing you the positive experience we endeavor to give to all our valued guests.
We do look forward to the opportunity of once again welcoming you back to Al Salam Rotana Khartoum.

Best regards,
Ghassan Dalal
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 16, 2013

Enjoyed the stay at this place, despite some noise from the room beside me :D but it was ok.. breakfast was so good enjoyed it a lot.. so near from the airport and the stuff was so nice to us and helpful too
i guess i would stay there for my next visit

Room Tip: Would suggest the club rotana privacy
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  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sabryz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GhassanDalalASRK, General Manager at Al Salam Rotana Hotel, responded to this review, January 20, 2013
Dear Mr. Sabryz,

I would like to take this opportunity to thank you very much for taking the time to write your comments on Tripadvisor after your recent stay at Al Salam Rotana Hotel.

It was a great pleasure indeed to have you as our guest.

It is our goal to maintain the highest standards of service to all our guests and we are delighted to know that you had a pleasant stay and enjoyed the facilities of the hotel.

We look forward to welcoming you again and assure you of our best attention and services at all times.

Best regards,

Ghassan Dalal
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Utrecht, The Netherlands
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 9, 2013

Such delight, you just cannot stop eating. Wonderful food, very tasty, with constant quality; delicious! When I travel to Sudan, I always try to be in Khartoum on Wednesday evenings. Compliments to the people who prepare the food.

  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Range_Rover_1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GhassanDalalASRK, General Manager at Al Salam Rotana Hotel, responded to this review, January 12, 2013
Dear Mr. Range_Rover_1974

Thank you very much for taking the time to write your comments on Trip advisor after your recent visit to AL Nuba Restaurant. It was indeed a pleasure to have you as our regular guest.

I have passed your compliments to our entire team who were delighted at your gesture and they thank you for your generous comments.

We look forward to welcoming you again and assure you of our best attention and services at all times.

Kind regards,

Ghassan Dalal
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Level Contributor
165 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed December 31, 2012

Stayed here overnight and rank it as middle of the road.
They asked me to pay for the room up fornt before I even saw it!
Room was clean but internet was expensive.
I have seen better hotels than this in Khartoum during my visit.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank obbarry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GhassanDalalASRK, General Manager at Al Salam Rotana Hotel, responded to this review, January 5, 2013
Dear Mr.Obbarry,

Thank you very much for taking the time to post your comments on Tripadvisor, we appreciate your input and will indeed look in-depth at the internet situation.
Looking forward to welcoming you again & best regards,

Ghassan Dalal
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amman, Jordan
Level Contributor
187 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed December 28, 2012 via mobile

I think This hotel should be classified from the best hotels in the middle east and north Africa
Floe rooms
Big room area space
Welcome in the room
Breakfast is an international menus
Food great
I think roana has the best sea food dinner in Wednesday nigth

Stayed December 2012, traveled on business
Helpful?
Thank Maenaddassi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Al Salam Rotana Hotel

Property: Al Salam Rotana Hotel
Address: Africa Road, Khartoum, Sudan
Location: Sudan > Khartoum State > Khartoum
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 22 Hotels in Khartoum
Hotel Class:5 star — Al Salam Rotana Hotel 5*
Number of rooms: 236
Also Known As:
Al Salam Rotana Khartoum

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