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“An okay hotel” 3 of 5 bubbles
Review of Al Salam Rotana Hotel

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Al Salam Rotana Hotel
Ranked #1 of 23 Hotels in Khartoum
Abu Dhabi, United Arab Emirates
Level Contributor
162 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“An okay hotel”
3 of 5 bubbles Reviewed December 31, 2012

Stayed here overnight and rank it as middle of the road.
They asked me to pay for the room up fornt before I even saw it!
Room was clean but internet was expensive.
I have seen better hotels than this in Khartoum during my visit.

  • Stayed December 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank obbarry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GhassanDalalASRK, General Manager at Al Salam Rotana Hotel, responded to this review, January 5, 2013
Dear Mr.Obbarry,

Thank you very much for taking the time to post your comments on Tripadvisor, we appreciate your input and will indeed look in-depth at the internet situation.
Looking forward to welcoming you again & best regards,

Ghassan Dalal
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

390 reviews from our community

Traveler rating
    239
    125
    20
    3
    3
See reviews for
22
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18
300
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Amman, Jordan
Level Contributor
188 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 bubbles Reviewed December 28, 2012 via mobile

I think This hotel should be classified from the best hotels in the middle east and north Africa
Floe rooms
Big room area space
Welcome in the room
Breakfast is an international menus
Food great
I think roana has the best sea food dinner in Wednesday nigth

Stayed December 2012, traveled on business
Helpful?
Thank Maenaddassi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
64 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed December 25, 2012 via mobile

That's the best hotel in khartoum, don't hesitate, it is clean, rooms are large and modern, bath rooms are too. Get the king club package on fourth floor, it includes 3 snacks during the day , free wifi and free pickup from airport. Also don't forget to have a massage they have a thai professional lady.

  • Stayed December 2012
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Sheriemam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GhassanDalalASRK, General Manager at Al Salam Rotana Hotel, responded to this review, December 28, 2012
Dear Ms. Sheriemam,

I would like to take this opportunity to thank you very much for taking the time to write your comments after your recent stay at Al Salam Rotana Hotel. It was a great pleasure indeed to have you as our guest.

It is our goal to maintain the highest standards of service to all our guests and we are delighted to know that you had a pleasant stay and enjoyed the facilities of the hotel.

Ms. Sheriemam, we look forward to welcoming you again and assure you of our best attention and services at all times.

Kind regards,

Ghassan Dalal
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oslo, Norway
1 review
4 of 5 bubbles Reviewed December 18, 2012

i will visit khartoum, planned to stay at this hotel but a friend insisted that i stay in his villa. I was wondering how much would it cost to use the swimming pool\day in weekends or normal days? what about the spa costs and massage?

Stayed January 2012, traveled solo
Helpful?
Thank zlatan_29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GhassanDalalASRK, General Manager at Al Salam Rotana Hotel, responded to this review, December 21, 2012
Dear Mr. Zlatan,

Thank you for taking your time to write for us on Tripadvisor it will be our pleasure to have you as our guest.

The rate is available in SDG (local currency) and US.
Please send us your personal email at: - ahmed.ali@rotana.com
So we can reply to your request accordingly.

We look forward to welcoming you Mr. Zlatan and assure you of our best attention and services at all times.

Best regards,

Ghassan Dalal
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amman, Jordan
2 reviews
5 of 5 bubbles Reviewed December 16, 2012

This is my second stay at Al Salam Rotana and I must say I love it ....the staff are friendly and knowledgeable, the rooms are roomy and very clean, the food is amazing !
I have tried many Rotanas and would this one up there in the top 3.
I would definitely visit again without hesitation .

Tarek N

  • Stayed December 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tnagaway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GhassanDalalASRK, General Manager at Al Salam Rotana Hotel, responded to this review, December 18, 2012
Dear Mr. Tnagaway,

Thank you very much for your recent stay at Al Salam Rotana Khartoum and the time taken to post your comments on trip advisor.

We are so glad to know about your good experience and lovely stay in our hotel.
Your satisfaction is our main target and continues strive.

Thank you once again for your comments and the time taken to write. We will always welcome the opportunity to be of service to you again.


Ghassan Dalal
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Putrajaya, Malaysia
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed December 10, 2012

Rotana is a well-established hotel chain in the Middle East and Africa.

I have all the good experience staying in AlSalam Rotana. The check in was handled smoothly. If you booked room on the Club Rotana Floor, the hotel will provide complimentary limousine airport transfer. The rate we paid was USD 210++ Credit card are not accepted in Sudan but you may wish to make prior arrangement with the hotel regarding payment.

Breakfast was great. I prefer hotel room which has ample power points. There are at least 5 working power points in the room (not including the power point for shaver in the bathroom) The power point they have in Al Salam Rotana is 3-pin UK plug. (www.countryplug.com)

Ensure you request the front office to register you passport to avoid complication with the immigration authority upon exiting the country. It cost approximately USD 50 for passport registration which is mandatory for all visitor to Sudan.

Room Tip: If you have the budget, choose the Club Rotana room. It is an extra USD 50 per room per night but yo...
See more room tips
  • Stayed November 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Deddy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casalnuovo di Napoli, Italy
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed December 4, 2012 via mobile

The ideal place where you find hospitality,luxury, comfort , friendliness , technology,greaaaat sevice & food marvelous gym in addition to an amazing outdoor pool surrounded with a tropical green space.

  • Stayed December 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank arioross
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GhassanDalalASRK, General Manager at Al Salam Rotana Hotel, responded to this review, December 6, 2012
Dear Mr. Arioross,

Thank you very much for your recent stay at Al Salam Rotana Khartoum and the time taken to post your comments on Tripadvisor.

We are glad to know that you have enjoyed your stay with us Mr. Arioross; please rest assured that our main goal is to maintain the highest standards at all times.

I am delighted to share your experience with the concerned and I am sure this will motivate their continuous strive to upper the services further.

Thank you once again and best regards

Ghassan Dalal
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Al Salam Rotana Hotel

Property: Al Salam Rotana Hotel
Address: Africa Road, Khartoum, Sudan
Location: Sudan > Khartoum State > Khartoum
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 23 Hotels in Khartoum
Hotel Class:5 star — Al Salam Rotana Hotel 5*
Number of rooms: 236
Also Known As:
Al Salam Rotana Khartoum

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