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2 - 7 of 61 reviews
Reviewed July 29, 2018

The hotel combines comfortable rooms with exceptional and personal service. The staff are always ready to help with a genuine smile. The personal touch makes it one of the best hotels in Kigali for longer stays. Also the restaurant serves good food and they are open for suggestions and personal preferences.

Room tip: The table football is great - the chef can play it very well!
Date of stay: July 2018
  • Trip type: Traveled on business
    • Location
    • Sleep Quality
    • Service
Thank maurits852
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
5Swissteam, Guest Relations Manager at 5 Swiss Hotel, responded to this reviewResponded September 29, 2018

Dear Maurits,

Thank you so much for writing such wonderful words about us,

As it is our main purpose to provide our guests with the best service, we are glad that our staff were always ready to help with genuine smile making 5Swiss Hotel best for your stay.

We appreciative that you found our restaurant service good and open to personal preferences.

We hope you will stay with us again and we will make your stay memorable.

Best regards,
Peace

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 9, 2018

Fantastic staff. Really clean. Room with mosquito net, AC, big comfortable bed. New rooms. I was here for a business trip, alone. Just excellent in everything. I was at Serena Hotel before, but I prefer 5 Swiss Hotel, as much more friendly, cozy with super nice staff. Compliments to this Hotel. I will come back for sure.

Date of stay: June 2018
  • Trip type: Traveled on business
    • Value
    • Sleep Quality
    • Service
Thank cloe b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
5Swissteam, Guest Relations Manager at 5 Swiss Hotel, responded to this reviewResponded September 25, 2018

Dear Cloe,

Thank you for your wonderful compliments.

We are very glad you liked the environment and found the place friendly and cozy. As it is our main purpose to give our guests the best service and a comfortable stay, it is a true pleasure to know that enjoyed your stay and that you liked the room.

We are looking forward to welcome you again and make your stay thrilling.

Best regards,
Peace

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 5, 2018 via mobile

I have just checked out of this absolutely pleasant experience which lasted 8 days. This hotel is cared for by its owner as his own house and he treats his guests as friends and his staff as family. This becomes obvious by the everlasting smiles of restaurant and reception staff.
The hotel features and naturally cooled restaurant area which is an absolute delight to spend time working after the tasks of the day have ended.
Water pressure on rooms is great for a relaxing shower.
Rooms feature mosquito nets which come in very handy given the surrounding trees and garden.
This was my first visit of hopefully many more to come. 5Swiss will be my home in Kigali.
Worth mentioning that it is in the same neighborhood as fancy Mille Collines, but meals are much better and fairly priced here. A five star experience without unnecessary frills (which certainly mean higher costs)

Date of stay: June 2018
Trip type: Traveled on business
Thank Marcelo L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
5Swissteam, Guest Relations Manager at 5 Swiss Hotel, responded to this reviewResponded September 25, 2018

Dear Marcelo,

Thank you for the wonderful review about 5Swiss Hotel.

We are very glad that we made you feel at home with an absolutely pleasant experience and that you found the staff welcoming and the restaurant naturally cool and absolute delight to spend time.

It is always a pleasure to provide the best service to our guests by providing them the best stay for that we are happy you enjoyed the room, its shower and equipment.

We will love to welcome you again and make your stay even more thrilling.

Best regards,
Peace

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Reviewed May 26, 2018

I returned to the 5 Swiss to find they had expanded the restaurant menu, added two new upper floor rooms with good views over the city and were working on creating a gym for clients. A friendly and ever helpful staff make this place a must for travellers wanting something a bit less formal and personal than one of the global branded hotels. Internet upgrades and room improvements have made the hotel more appealing and the staff continue to show nothing is too much trouble when it comes to providing assistance.

Room tip: Valley facing rooms have good views and most have balconies. Uphill or rear facing rooms have air conditioning.
Date of stay: May 2018
  • Trip type: Traveled on business
    • Value
    • Rooms
    • Service
1  Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
5Swissteam, Guest Relations Manager at 5 Swiss Hotel, responded to this reviewResponded September 25, 2018

Dear David,

Thank you for such a wonderful review about us.

We are so glad that you found our hotel more appealing after the internet upgrades, restaurant menu expansion and internet upgrades.

It is a pleasure to hear that the staff was friendly and ever helpful enough to make 5Swiss Hotel a bit less formal and personnel by providing assistance.

We hope to host you again and make your stay even more thrilling.

Best regards,
Peace

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 30, 2018 via mobile

Walked in looking for accomodation as we had flown in that morning. It was a perfect hotel which is so clean and well maintained. The food is delicious. Sharon and the manager are absolutely amazing not to mention William the hotel owner who took time to explain about Kigali and its vision. The taxi driver that took us around was amazing. When in Kigali this will be my home.

Date of stay: April 2018
Trip type: Traveled as a couple
Thank Sophie N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
5Swissteam, Guest Relations Manager at 5 Swiss Hotel, responded to this reviewResponded September 25, 2018

Dear Sophie,
Thank you for taking your time to write such a beautiful about 5Swiss Hotel.

We are so much happy that we made you feel at home, it is always a pleasure to know that you found our hotel perfect, so clean and well maintained.

We are glad 5Swiss team was absolutely amazing and that the food was delicious.

We will love to welcome you again and make you feel at home once more.

Best regards,
Peace

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