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1 - 6 of 77 reviews
Reviewed December 5, 2018 via mobile

Visted there with church friends and the service was great. A wonderful place with awesome service. Spacious rooms, nice views, 4 star service, nice food.... Just a great place and coming again whenever am in kigali.

Date of stay: December 2018
Trip type: Traveled with friends
Thank saymoe_richards
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StanleyA203, General Manager at Hotel Villa Portofino Kigali, responded to this reviewResponded December 9, 2018

Dear Nicholas,
We are delighted that you chose hotel Villa Portofino during your visit to Kigali.

We thank you for taking your time to give us feedback moreso appreciating our service and rooms.

Welcome again whenever you are visiting.

Regards,
Stanley Agade

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 12, 2018

I was on abusiness trip when i stayed at the hotel which was booked via Jumia Travel. The hotel has spacious rooms, very clean and well maintained. The meals are superb and well done. The staff are extremely helpful and friendly!

Room tip: Chose rooms overseeing the pool, great scenery.
Date of stay: October 2018
  • Trip type: Traveled on business
    • Location
    • Rooms
    • Service
Thank Laureen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StanleyA203, General Manager at Hotel Villa Portofino Kigali, responded to this reviewResponded December 10, 2018

Dear Lauren,
It is always our pleasure to host you.
The hotel family was very delighted to host you during your visit to Kigali.

We appreciate and look forward to hosting you soon.


Regards,
Stanley Agade

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 31, 2018 via mobile

The Hotel Villa Portofino perches on a hillside (like most of Kigali), offering views of the downtown skyline from the restaurant, café, and pool deck terraces.

The café serves decent cappuccino and plays a mixture of Spanish telenovelas and English football on two different flat screens.

The rooms were comfortable. My air conditioner did not work but it was not needed as window screens provided cool evening air without bringing in mosquitos. My shower had a very nice shower that felt like standing under a waterfall. The room safe didn’t work and the toilet leaked, both of which I told the staff. My laundry was done affordably within one business day.

WiFi was hit and miss. Capable of streaming Youtube videos during off peak hours but during the middle of the day the abundance of users made it difficult to hold a Skype call.

The exercise room was small, lacking fresh air, with old equipment not in good condition. Neither towels nor water were available.

One evening I was in the hotel restaurant with a group who ordered at staggered times. Each of us waited an hour and a half between ordering and receiving our food, which seemed unusually long.

Fans of Céline Dion will not be disappointed by the constant stream of her hits from the 90s piped into hallways, restaurant, and lobby. If you share the same abiding love for her entire song catalogue as the hotel management, then near, far, wherever you are, you will appreciate the unending repetition of her songs.

Date of stay: September 2018
Trip type: Traveled on business
1  Thank olivetreecanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StanleyA203, General Manager at Hotel Villa Portofino Kigali, responded to this reviewResponded September 15, 2018

Dear Mr Olive,
We are grateful that you stayed at Hotel Villa Portofino Kigali and thank you for taking time to give us feedback.

We are happy that we met some of your expectations namely our shower and laundry services. We have also taken immediate action to address the areas that we didn't do very well especially the meals preparation timing.

I welcome you back to Hotel Villa Portofino Kigali and I trust that we shall meet or even exceed your expectations during your next visit.

Thank you again and kind regards.
Stanley Agade


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Reviewed August 31, 2018

We stayed here for a work conference and the staff could not have been more friendly and accommodating... they really went out of their way to make your

Buffet meals (breakfast and lunch) were good with wide variety. Evening meals took a long time to come but were good quality still.

Rooms were clean and very comfortable/spacious. Wifi was strong and great views out over Kigali on the back. Conference room was everything we needed.

Would visit/use again!

Room tip: ask for room facing the back so you have less noise from the road
Date of stay: August 2018
  • Trip type: Traveled on business
    • Location
    • Cleanliness
    • Service
Thank Londontraveller7484
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StanleyA203, General Manager at Hotel Villa Portofino Kigali, responded to this reviewResponded September 15, 2018

Dear London Traveller,
Thank you for reviewing us and moreso appreciating our services. Note that we have taken immediate action in the areas of concern.

Hotel Villa Portofino Kigali family is happy to host you again whenever you visit Kigali.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 8, 2018 via mobile

Excellent floor service, what I definitely liked the most was the clean and well-maintained swimming pool, excellent food but somehow limited choice, clean and welcoming rooms with comfortable beds, secured parking.

Date of stay: December 2017
Trip type: Traveled on business
Thank thomyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stanley A, General Manager at Hotel Villa Portofino Kigali, responded to this reviewResponded August 20, 2018

Dear Thomy,
Thank you for giving us feedback and moreso appreciating the effort put in maintaining our swimming pool. We acknowledge your concern especially regarding the limited choices and we have introduced special menus to offer more varieties.

We at Hotel Villa Portofino Kigali welcome you back any time you are visiting Rwanda.

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