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Reviewed August 31, 2018 via mobile

The Hotel Villa Portofino perches on a hillside (like most of Kigali), offering views of the downtown skyline from the restaurant, café, and pool deck terraces.

The café serves decent cappuccino and plays a mixture of Spanish telenovelas and English football on two different flat screens.

The rooms were comfortable. My air conditioner did not work but it was not needed as window screens provided cool evening air without bringing in mosquitos. My shower had a very nice shower that felt like standing under a waterfall. The room safe didn’t work and the toilet leaked, both of which I told the staff. My laundry was done affordably within one business day.

WiFi was hit and miss. Capable of streaming Youtube videos during off peak hours but during the middle of the day the abundance of users made it difficult to hold a Skype call.

The exercise room was small, lacking fresh air, with old equipment not in good condition. Neither towels nor water were available.

One evening I was in the hotel restaurant with a group who ordered at staggered times. Each of us waited an hour and a half between ordering and receiving our food, which seemed unusually long.

Fans of Céline Dion will not be disappointed by the constant stream of her hits from the 90s piped into hallways, restaurant, and lobby. If you share the same abiding love for her entire song catalogue as the hotel management, then near, far, wherever you are, you will appreciate the unending repetition of her songs.

Date of stay: September 2018
Trip type: Traveled on business
1  Thank olivetreecanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StanleyA203, General Manager at Hotel Villa Portofino Kigali, responded to this reviewResponded September 15, 2018

Dear Mr Olive,
We are grateful that you stayed at Hotel Villa Portofino Kigali and thank you for taking time to give us feedback.

We are happy that we met some of your expectations namely our shower and laundry services. We have also taken immediate action to address the areas that we didn't do very well especially the meals preparation timing.

I welcome you back to Hotel Villa Portofino Kigali and I trust that we shall meet or even exceed your expectations during your next visit.

Thank you again and kind regards.
Stanley Agade


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 31, 2018

We stayed here for a work conference and the staff could not have been more friendly and accommodating... they really went out of their way to make your

Buffet meals (breakfast and lunch) were good with wide variety. Evening meals took a long time to come but were good quality still.

Rooms were clean and very comfortable/spacious. Wifi was strong and great views out over Kigali on the back. Conference room was everything we needed.

Would visit/use again!

Room tip: ask for room facing the back so you have less noise from the road
Date of stay: August 2018
  • Trip type: Traveled on business
    • Location
    • Cleanliness
    • Service
Thank Londontraveller7484
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StanleyA203, General Manager at Hotel Villa Portofino Kigali, responded to this reviewResponded September 15, 2018

Dear London Traveller,
Thank you for reviewing us and moreso appreciating our services. Note that we have taken immediate action in the areas of concern.

Hotel Villa Portofino Kigali family is happy to host you again whenever you visit Kigali.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 8, 2018 via mobile

Excellent floor service, what I definitely liked the most was the clean and well-maintained swimming pool, excellent food but somehow limited choice, clean and welcoming rooms with comfortable beds, secured parking.

Date of stay: December 2017
Trip type: Traveled on business
Thank thomyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stanley A, General Manager at Hotel Villa Portofino Kigali, responded to this reviewResponded August 20, 2018

Dear Thomy,
Thank you for giving us feedback and moreso appreciating the effort put in maintaining our swimming pool. We acknowledge your concern especially regarding the limited choices and we have introduced special menus to offer more varieties.

We at Hotel Villa Portofino Kigali welcome you back any time you are visiting Rwanda.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 15, 2018

This hotel provides a very warm service, staff are always at your service and they do everything with a smile especially Geoffrey who worked tirelessly to ensure our conference was a success. Stanley the manager was also very supportive. The hotel provides all comfort, very clean,large air conditioned rooms.The view of Kigali landscape is also breathtaking from the rooms balcony.

Date of stay: May 2018
  • Trip type: Traveled on business
    • Location
    • Rooms
    • Service
Thank Bernice J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stanley A, General Manager at Hotel Villa Portofino Kigali, responded to this reviewResponded August 20, 2018

Dear Bernice,
We are delighted that you chose to stay with us and thank you for reviewing us too.
The Hotel Villa Portofino Kigali family is happy that you appreciated our services and we take this opportunity to welcome you and your guests when ever visiting Rwanda.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 21, 2018 via mobile

We spent one night here when our other hotel had a gap in our room availability.

Pros:
Clean
Nice staff
Quiet
Nice view
Good food
Air conditioning

Cons:
Not very updated
Beds barely off the floor
Price seemed as much as Nicer hotels in the city center.

Overall it was a nice and serviceable hotel. Though for the price, I would expect more than it delivered.

Date of stay: May 2018
Trip type: Traveled on business
Thank nlmace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stanley A, General Manager at Hotel Villa Portofino Kigali, responded to this reviewResponded May 21, 2018

Dear Nimace,
We are glad that you stayed at Hotel Villa Portofino and thank you for taking your time to review us. Note that we value every feedback and we take every step to meet and even exceed the expectations of our guest.

Hotel Villa Portofino family welcomes you back during your next visit to Kigali.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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