We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (336)
Filter reviews
336 results
Traveler rating
198
117
13
7
1
Traveler type
Time of year
LanguageAll languages
More languages
Traveler rating
198
117
13
7
1
Show reviews that mention
All reviews warm towels the hotel offers free bumpy dirt road large menu fresh juice close to the airport free airport shuttle great hotel welcome drink the room was nice clean rooms i highly recommend this hotel no elevator air conditioning excellent breakfast small balcony free breakfast
Selected filters
Filter
Updating list...
188 - 193 of 336 reviews
Reviewed September 28, 2017 via mobile

This Hotel is exceptional in everything, food , free breakfast, air-con , free transportation to and from the Airport, free Breakfast, free glass of Organic juice and Excellent customer service and on top they have added organic coffees, Cappuccino , mochaccino,flat white and latte beside that there are all kind of local drinks you Name it, I will be back again and again at this Hotel , I recommend to everyone who needs a peaceful Holiday in Kigali

Date of stay: July 2017
Trip type: Traveled with friends
1  Thank bisimuam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 17, 2017

Only stayed one night but it such a nice one. The room we had was very nice and had everything we needed and more. The restaurant for dinner and breakfast was very good and the service was exceptional. All the staff in the hotel were very helpful. It was all very clean and comfortable. Nothing bad to say about this hotel

Date of stay: July 2017
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Wendy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clemento H, General Manager at Five to Five Hotel, responded to this reviewResponded September 27, 2017

Dear guest,
Thank you for your incredible review! We are so pleased to hear that you enjoyed our service. We hope to welcome you back sometime soon.
Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 25, 2017

This hotel has all of the amenities of a larger (chain) hotel with the exception of an elevator. Spacious rooms, air conditioning, hot and cold water, fans, mosquito nets, a restaurant and room service. They do their best to keep evening noise minimal. The staff took wonderful care of me while I was there.

Room tip: Ask for a back view room, it's quieter.
Date of stay: August 2017
  • Trip type: Traveled on business
    • Location
    • Cleanliness
    • Service
Thank 637debbiem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clemento H, General Manager at Five to Five Hotel, responded to this reviewResponded September 11, 2017

Hello Debbie,
Thank you so much for choosing to stay with us during your recent business trip in Kigali and for taking time to post a review about your stay at our hotel. We are glad you enjoyed our services at the hotel and we appreciate your positive feedback.
Thank you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 13, 2017

Vrery efficient hotel. Staff were quick to respond to queries and right on time to pick you up and drop you off at the airport.
The dining area has a great view of Kigali where you can sip on a beer or two.
Staff were always smiling and helpful, nothing was too much for them. Wifi worked well.

Date of stay: July 2017
  • Trip type: Traveled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank Julian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clemento H, General Manager at Five to Five Hotel, responded to this reviewResponded September 1, 2017

Dear Julian M,
Let me take this opportunity to thank you for choosing Five to Five Hotel as your second home. I want you to know how much we appreciate your kind expressions of appreciation by giving us a perfect rating. We're happy that you enjoyed your stay and we are looking forward to having you again as a guest in Five to Five Hotel.

Best regards,

Clement H.
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 31, 2017 via mobile

Five to Five Hotel promptly responded to my numerous questions.

We arrived at 1:30 am and their driver was there with a sign and immediately drove us to the property. We were greeted warmly with fresh juice and bottled water.

The property is very clean and the room large. The breakfast had a variety of choices and the coffee was strong.

Although we were only there one night for transit it was a good choice and would recommend this hotel if you need to stay in Kigali.

Date of stay: July 2017
Trip type: Traveled as a couple
Thank JKca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clemento H, General Manager at Five to Five Hotel, responded to this reviewResponded August 7, 2017

Dear JKca,
Thank you so much for staying at Five to Five Hotel and for taking the time to post your review. I appreciate your kind remarks about cleanliness. Our hotel is committed to provide our guests with the highest quality services and facilities. Thank you for staying with us, we look forward to hearing from you soon.
Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews