We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (336)
Filter reviews
336 results
Traveler rating
198
117
13
7
1
Traveler type
Time of year
LanguageAll languages
More languages
Traveler rating
198
117
13
7
1
Show reviews that mention
All reviews warm towels the hotel offers free bumpy dirt road large menu fresh juice close to the airport free airport shuttle great hotel welcome drink the room was nice clean rooms i highly recommend this hotel no elevator air conditioning excellent breakfast small balcony free breakfast
Selected filters
Filter
Updating list...
190 - 195 of 336 reviews
Reviewed August 25, 2017

This hotel has all of the amenities of a larger (chain) hotel with the exception of an elevator. Spacious rooms, air conditioning, hot and cold water, fans, mosquito nets, a restaurant and room service. They do their best to keep evening noise minimal. The staff took wonderful care of me while I was there.

Room tip: Ask for a back view room, it's quieter.
Date of stay: August 2017
  • Trip type: Traveled on business
    • Location
    • Cleanliness
    • Service
Thank 637debbiem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clemento H, General Manager at Five to Five Hotel, responded to this reviewResponded September 11, 2017

Hello Debbie,
Thank you so much for choosing to stay with us during your recent business trip in Kigali and for taking time to post a review about your stay at our hotel. We are glad you enjoyed our services at the hotel and we appreciate your positive feedback.
Thank you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 13, 2017

Vrery efficient hotel. Staff were quick to respond to queries and right on time to pick you up and drop you off at the airport.
The dining area has a great view of Kigali where you can sip on a beer or two.
Staff were always smiling and helpful, nothing was too much for them. Wifi worked well.

Date of stay: July 2017
  • Trip type: Traveled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank Julian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clemento H, General Manager at Five to Five Hotel, responded to this reviewResponded September 1, 2017

Dear Julian M,
Let me take this opportunity to thank you for choosing Five to Five Hotel as your second home. I want you to know how much we appreciate your kind expressions of appreciation by giving us a perfect rating. We're happy that you enjoyed your stay and we are looking forward to having you again as a guest in Five to Five Hotel.

Best regards,

Clement H.
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 31, 2017 via mobile

Five to Five Hotel promptly responded to my numerous questions.

We arrived at 1:30 am and their driver was there with a sign and immediately drove us to the property. We were greeted warmly with fresh juice and bottled water.

The property is very clean and the room large. The breakfast had a variety of choices and the coffee was strong.

Although we were only there one night for transit it was a good choice and would recommend this hotel if you need to stay in Kigali.

Date of stay: July 2017
Trip type: Traveled as a couple
Thank JKca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clemento H, General Manager at Five to Five Hotel, responded to this reviewResponded August 7, 2017

Dear JKca,
Thank you so much for staying at Five to Five Hotel and for taking the time to post your review. I appreciate your kind remarks about cleanliness. Our hotel is committed to provide our guests with the highest quality services and facilities. Thank you for staying with us, we look forward to hearing from you soon.
Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 27, 2017

I loved this small hotel on a side street. Not the new glossy hotels one sees all over in Kigali, this small gem is great. The room was small by Western standards, but had every possible amenity: a large comfortable four poster bed with lacy mosquito netting (which was not needed during our stay), silent and efficient air conditioning, a friendly and helpful staff, a terrace, a lovely dining area with a terrace that looks across the valley to the skyscrapers, fabulous breakfast, Even a toothbrush and toothpaste were provided!

Date of stay: July 2017
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank ellynvb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clemento H, General Manager at Five to Five Hotel, responded to this reviewResponded August 7, 2017

Dear Ellynvb,
Thank you for your incredible review! We are so pleased to hear that you enjoyed our service. We hope to welcome you back at Five to Five Hotel sometime soon.
Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 22, 2017 via mobile

My friend and I stayed 2 nights, and then one more night. They picked us up from the airport, and dropped us off again. I enjoyed staying in the hotel, our first room was backwards facing, huge beds, massive bathroom and bath, and a balcony. We slept really well, it was not noisy at all. When we came back we got a smaller room, facing the front. It was a bit noisier, but still fine. Of course the hotel has no control over who shouts in the street below.
Breakfast was good, lovely huge towels, juice on arrival, toothbrushes and shavers, pretty mosquito nets; all adds to the hotel's charm.
Looking forward to visiting again!

Date of stay: July 2017
Trip type: Traveled with friends
Thank Nelia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clemento H, General Manager at Five to Five Hotel, responded to this reviewResponded August 7, 2017

Dear Nelia B,
Thank you for your incredible review! We are so pleased to hear that you enjoyed our service. We hope to welcome you back at Five to Five Hotel sometime soon.
Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews