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Traveler rating
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All reviews warm towels the hotel offers free bumpy dirt road large menu fresh juice close to the airport free airport shuttle great hotel welcome drink the room was nice clean rooms i highly recommend this hotel no elevator air conditioning excellent breakfast small balcony free breakfast
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Reviewed July 22, 2017 via mobile

My friend and I stayed 2 nights, and then one more night. They picked us up from the airport, and dropped us off again. I enjoyed staying in the hotel, our first room was backwards facing, huge beds, massive bathroom and bath, and a balcony. We slept really well, it was not noisy at all. When we came back we got a smaller room, facing the front. It was a bit noisier, but still fine. Of course the hotel has no control over who shouts in the street below.
Breakfast was good, lovely huge towels, juice on arrival, toothbrushes and shavers, pretty mosquito nets; all adds to the hotel's charm.
Looking forward to visiting again!

Date of stay: July 2017
Trip type: Traveled with friends
Thank Nelia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clemento H, General Manager at Five to Five Hotel, responded to this reviewResponded August 7, 2017

Dear Nelia B,
Thank you for your incredible review! We are so pleased to hear that you enjoyed our service. We hope to welcome you back at Five to Five Hotel sometime soon.
Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 22, 2017

This hotel offers a perfect combo for the budget business traveler. No frills, but excellent service, good wifi, courteous and friendly staff, a nice breakfast and tasty room service, a comfortable room with cool AC , bednet, and LCD TV, and a fairly central location in Kigali. It is on a dirt road, but that's a minor detail compared with the great value and service they offer. I'm a repeat customer now.

Date of stay: June 2017
  • Trip type: Traveled on business
    • Value
    • Rooms
    • Service
1  Thank PeimanM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clemento H, General Manager at Five to Five Hotel, responded to this reviewResponded September 1, 2017

Dear PeimanM,
Thank you for your wonderful review. A relaxed environment is exactly what we try to create for our guests. Great to hear that you enjoyed it. We hope to see you back sometime soon and hopefully for longer next time.

Best regards,

Clement H.
General Manager

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Reviewed July 21, 2017 via mobile

I enjoyed my stay here. The room was comfy and the staff welcoming and helpful. The restaurant has a nice outdoor part where you can sit and enjoy the view of the hills around Kigali.

Location wise it is a bit out of the way, relative to the main areas business travellers may need to visit. But this wasn't a problem, as it was just a 10-15 minute drive to get to most of the places I needed to visit by taxi. And the hotel is much better value than those closer to the main business hubs.

All in all a well run and friendly hotel - I wouldn't hesitate to stay here again if I get the opportunity to return to Kigali.

Date of stay: August 2016
Trip type: Traveled on business
1  Thank PoppyAlice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 21, 2017

They were waiting for us at the airport when we arrived. We got fresh fruit juice as a welcome to the hotel. Such a nice treat after 24 hours of airplanes. Room was comfortable, water was warm for the shower, and the view from the dining area was beautiful. We had good wi-fi. In the morning, we enjoyed a delicious breakfast.

Unknown to us or our tour agency, the next morning was the "day of cleaning" for the city of Kigali. This happens the last Saturday of each month (in the morning). As we started our tour, most of the roads to downtown were closed. We eventually gave up trying to tour until the afternoon. Although we had already checked out of the hotel, they allowed us to return and gave us a room to relax until the city was open again. We were not charged any extra for this service.

Date of stay: June 2017
  • Trip type: Traveled with family
    • Value
    • Sleep Quality
    • Service
1  Thank nlt71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 8, 2017 via mobile

This is a perfect place for a business visit. The wifi is fast and reliable. The staff very welcoming and friendly. You much have the breakfast it's fresh and with plenty of fruits. This is a place I'll stay at again. Very nice service and cosy rooms. It's also very pocket friendly.

Date of stay: July 2017
Trip type: Traveled on business
Thank 700allanm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clemento H, General Manager at Five to Five Hotel, responded to this reviewResponded July 20, 2017

Thank you for taking the time to share your recent experience at our hotel. We appreciate your generous individual ratings toward our property's overall cleanliness and level of service rendered by our hotel staff members. Once again, thank you for sharing your feedback. I truly hope that we will have a chance to make it up to you and provide you with a better stay in the future.
Best regards,

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