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“Only 5 star option in Kigali”

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Kigali Serena Hotel
Ranked #1 of 48 Hotels in Kigali
Certificate of Excellence
Kigali, Rwanda
Level 5 Contributor
52 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Only 5 star option in Kigali”
Reviewed June 29, 2014

Among in Rwanda, this is the only option for 5 star hotel. Room and bed was quite good, but the service is not that in 5 star. It needs some training. Also, especially Restaurants needs some good cook. Every food was too salty.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PeterShin21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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716 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (150)
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English first
Nairobi, Kenya
Level 3 Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 29, 2014

The best Hotel in Kigali Rwanda. Great service, food and Spa. Their Brunch is one of the best.
The location of the hotel in the middle of Kigali makes access to other locations simple.
Their Spa and gym are of great standards too.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank George K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NJ
Level 6 Contributor
99 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed June 25, 2014 via mobile

Location is great near key shopping areas and food and accommodations are very good. Washed my clothes in the bathtub after gorilla trekking and dried them near the air condition. Was dried the next day about 12 hours later. Food was very good and beautiful pool

Stayed June 2014, traveled as a couple
Helpful?
Thank Margaret C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level 6 Contributor
100 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed June 24, 2014

Arriving in Rwanda we enjoyed staying at this central quality hotel. Over a delicious evening meal we where treated to excellent live music by the pool. The staff are friendly and professional.

The air con however was particularly noisy which didn't really help with sleeping well.

As we had to leave extremely early at 4.30 am the team made us fresh coffee and a delicious breakfast picnic. I would have liked to stay longer.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SandyWestcoast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level 4 Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed June 21, 2014

This is a solid business hotel with developed-country furniture, bathrooms, beds etc. Almost everything in the hotel is imported and it shows. You feel as you would in a Marriott or Hilton in North America. The hotel layout is quite nice, ample room for large conferences, the taxis are new mercedes-benz, the food is good by african standards. The WI-FI was beyond excellent and there are many meeting rooms, tables where you can talk privately indoors and outdoors. So if you are looking for a business hotel this is a great choice. However, if you are in town for tourism or looking for a more "African" experience I would look elsewhere. For a day or two for business this is a highly recommended option.

  • Stayed June 2014, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MG_Foodie_78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlantic Beach, FL
Level 6 Contributor
97 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed June 20, 2014

The Kigali Serena Hotel is a five star town hotel situated in Rwanda's capital, Kigali. The hotel is a ten minute stroll from the city center and just a 15 minute drive from the airport making it ideal for an overnight stop at the start or end of a trip to Rwanda. The rooms are comfortable, modern, and have air conditioning. Wi-Fi is free. There is a swimming pool but we didn't take advantage of this as we didn't have the time. Breakfast was included although they did try to give us a separate charge for it so be sure to check your bill when checking out. The food was very good and staff friendly. Security is tight as they do check both your luggage and you before entering the hotel.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Linda G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn, New York
Level 6 Contributor
145 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed June 18, 2014

Spend a couple of days at the Serena in Kigali and I was great! The general ambiance is good and the food really nice. What struck me most was the spa and the facilities available. A must try when staying at the hotel.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chilli-Bite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kigali Serena Hotel

Property: Kigali Serena Hotel
Address: KN 3 Ave | P.O. Box 7469, Kigali, Rwanda
Location: Rwanda > Kigali Province > Kigali
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #1 of 48 Hotels in Kigali
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Kigali Serena Hotel 5*
Number of rooms: 104
Official Description (provided by the hotel):
Situated in Central Kigali, the ambassadorial and commercial heart of Rwanda, and the city's pre-eminent meeting place for diplomats and businessmen. Relaxed yet elegant, the hotel features an executive lounge and Bar and one of the city's most popular venues, the Milimani Restaurant styled to offer a classically elegant interior and a light filled atrium overlooking the verdant tropical gardens. ... more   less 
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