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“Top notch hotel especially after gorilla trekking”

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Kigali Serena Hotel
Ranked #1 of 47 Hotels in Kigali
Certificate of Excellence
NJ
Level Contributor
99 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Top notch hotel especially after gorilla trekking”
5 of 5 bubbles Reviewed June 25, 2014 via mobile

Location is great near key shopping areas and food and accommodations are very good. Washed my clothes in the bathtub after gorilla trekking and dried them near the air condition. Was dried the next day about 12 hours later. Food was very good and beautiful pool

Stayed June 2014, traveled as a couple
Helpful?
Thank Margaret C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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694 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (146)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Portuguese first
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English first
Auckland Region, New Zealand
Level Contributor
90 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed June 24, 2014

Arriving in Rwanda we enjoyed staying at this central quality hotel. Over a delicious evening meal we where treated to excellent live music by the pool. The staff are friendly and professional.

The air con however was particularly noisy which didn't really help with sleeping well.

As we had to leave extremely early at 4.30 am the team made us fresh coffee and a delicious breakfast picnic. I would have liked to stay longer.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SandyWestcoast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed June 21, 2014

This is a solid business hotel with developed-country furniture, bathrooms, beds etc. Almost everything in the hotel is imported and it shows. You feel as you would in a Marriott or Hilton in North America. The hotel layout is quite nice, ample room for large conferences, the taxis are new mercedes-benz, the food is good by african standards. The WI-FI was beyond excellent and there are many meeting rooms, tables where you can talk privately indoors and outdoors. So if you are looking for a business hotel this is a great choice. However, if you are in town for tourism or looking for a more "African" experience I would look elsewhere. For a day or two for business this is a highly recommended option.

  • Stayed June 2014, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MG_Foodie_78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlantic Beach, FL
Level Contributor
91 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed June 20, 2014

The Kigali Serena Hotel is a five star town hotel situated in Rwanda's capital, Kigali. The hotel is a ten minute stroll from the city center and just a 15 minute drive from the airport making it ideal for an overnight stop at the start or end of a trip to Rwanda. The rooms are comfortable, modern, and have air conditioning. Wi-Fi is free. There is a swimming pool but we didn't take advantage of this as we didn't have the time. Breakfast was included although they did try to give us a separate charge for it so be sure to check your bill when checking out. The food was very good and staff friendly. Security is tight as they do check both your luggage and you before entering the hotel.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Linda G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
136 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed June 18, 2014

Spend a couple of days at the Serena in Kigali and I was great! The general ambiance is good and the food really nice. What struck me most was the spa and the facilities available. A must try when staying at the hotel.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chilli-Bite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Highland Beach, Florida
Level Contributor
420 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
4 of 5 bubbles Reviewed June 16, 2014

stayed in a day room before a late night flight. great room. great buffet lunch
Enjoyed a truly delicious buffet lunch at the kigali Serena. An really good salad bar with local produce and salads, good selection of mains which included a pea and carrot curry with naan, tilapia, roast chicken. The fish and chicken were both very moist and tender. The curry had a nice bite and the naan was fresh. Desserts included fruit tarts, passion fruit cake, french pastry and bread pudding. Great value for a delicious meal poolside with a view of the hotel's garden and waterfall.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank highlandbeachflorida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed June 15, 2014 via mobile

This is a lovely clean and secure property located near the center of Kigali. The rooms are clean, spacious,and have lovely amenities.. Slippers,robes,shampoo. Beds are extremely comfortable. Security is very tight. You will go through X-ray screening both you and your bags each entry to this hotel, but that is the standard for all businesses in Kigali. The breakfast buffet, which is included with the room price is sumptuous and delicious. Coffee is fabulous. Restaurant and bar prices are very high, three or four times the price of other restaurants in the area. The pool setting is wonderful and beautiful. Overall the service is top notch and world class.

Stayed June 2014, traveled on business
Helpful?
Thank Eljbc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kigali Serena Hotel

Property: Kigali Serena Hotel
Address: KN 3 Ave | P.O. Box 7469, Kigali, Rwanda
Location: Rwanda > Kigali Province > Kigali
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #1 of 47 Hotels in Kigali
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Kigali Serena Hotel 5*
Number of rooms: 104
Official Description (provided by the hotel):
Situated in Central Kigali, the ambassadorial and commercial heart of Rwanda, and the city's pre-eminent meeting place for diplomats and businessmen. Relaxed yet elegant, the hotel features an executive lounge and Bar and one of the city's most popular venues, the Milimani Restaurant styled to offer a classically elegant interior and a light filled atrium overlooking the verdant tropical gardens. ... more   less 
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