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“Far above any other Kigali option.....” 5 of 5 bubbles
Review of Kigali Serena Hotel

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Kigali Serena Hotel
Ranked #1 of 47 Hotels in Kigali
Certificate of Excellence
Honolulu, Hawaii
Level Contributor
37 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Far above any other Kigali option.....”
5 of 5 bubbles Reviewed March 27, 2014 via mobile

I stay at this hotel whenever in Kigali on business. It is a bit pricey, but there is simply no other option remotely close. (Milles Collines a very distant second.) Rooms are clean, huge and well designed, wifi is good, spa, pool and gym are the best in town (stays open into the evening and you can swim laps here), and the friendliness and professionalism of staff is high. This is the meeting place for Kigali's elite so you will likely bump into someone in the lounge area. Breakfast is fantastic but the room service and general dining are mediocre.

Stayed March 2014, traveled on business
Helpful?
Thank Kono14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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689 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (145)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
london
Level Contributor
74 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
3 of 5 bubbles Reviewed March 27, 2014

2nd stay here, first 2 years ago - avoid smoking rooms as pretty strong smell from previous guests. Rooms showing their age, aircon units need upgrading as pretty noisy but effective, if your a light sleeper then you will struggle to sleep. Gym well equipped. Wifi effective. Staff need a bit of a refresher on customer service as check in and out quite slow and restaurant / bar service not as good as Nairobi. Food pretty average for lunch and dinner, breakfast good though. Room was comfortable and well equipped, Serena standard throughout. The issue the hotel will have is when the Hilton or other brands open, which are due by end of 2014 I understand. Kigali is a lovely place to go to and a pleasure to spend time, albeit on business trip. Airport undergoing refurb still and hopefully finished by end of year. Flew Rwandair from joberg and they provided an excellent flight- an airline going places.

Room Tip: Avoid smoking rooms.
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  • Stayed March 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank middlegam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
Level Contributor
65 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed March 26, 2014

This hotel is a pleasant surprise to find in Rwanda. The breakfast buffet is HUGE and offers everything from simple yogurt to freshly made eggs "your way" to just about anything you could want for breakfast! The Mongolian dinner was such fun....pick what you want and they stir fry it for you....very hot! Nice rooms with comfortable beds....what more could you want?

  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bev E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elkton, Maryland
Level Contributor
267 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
5 of 5 bubbles Reviewed March 25, 2014

Look this hotel is first class! We were wondering why the security was so tight, come to find out the President of Rwanda was here for dinner. The rooms were great with everything you could ask for, quiet, air conditioning, Wifi, and great water pressure. The grounds had a perfect pool and spa. Service was first rate and the security was tight even after the President left. Staying that night with us was James Cromwell who was very laid back and chatty. I would not think twice about staying here again, 1st Class.

Room Tip: The higher you stay the more you see!!
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  • Stayed January 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank coopervanning
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, Vermont
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed March 19, 2014

The Serena hotel Kigali was very good. The room was lovely good toiletries and a lovely bathroom. The breakfast was good a wide range of food. Lovely sausages and nice sunny side ups from the egg station. I had dinner at the restaurant the mixed grill was very nice. The staff are very helpful and all have a good disposition. The view out of my room was not so good it was a view of the car park. The air conditioner was a bit noisy in my room. I had a spa treatment. The staff was very professional and the treatment was well done. All in all a lovely stay at the Serena And will definitely stay again.

Room Tip: The even number rooms have a better view
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  • Stayed March 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank yinkaade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kingsbridge, United Kingdom
Level Contributor
226 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
5 of 5 bubbles Reviewed March 18, 2014

This was only a one night stay but everything was fine.
Our driver went to the desk and then the staff came over to where we were sitting comfortably to complete the check-in formalities - very welcome after a 4 hour drive.
The room was exceptionally well appointed, clean and everything worked.
Choosing to stay in for the evening we sat in the bar and, as we were comfortable, decided to eat there rather than go to the restaurant. We were able to choose from the full menu so we enjoyed a very good meal in a relaxed environment - a very pleasant way to spend the evening.
One thing to note is that portions are extremely generous.
Lovely bed.
When we left early to catch a flight (a hour or so before the Hotel started serving breakfast) we were each given a breakfast box which, indeed, contained hot food rather than the anticipated fruit and cold things which was impressive,

  • Stayed March 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank peterindevon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suffolk, United Kingdom
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed March 18, 2014

Good business standard hotel - good internet connection throughout the hotel, restaurant and bar area clean and good service. Breakfast a little strange but enjoyable. Good location all round good service from friendly staff.

  • Stayed February 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Conor O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kigali Serena Hotel

Property: Kigali Serena Hotel
Address: KN 3 Ave | P.O. Box 7469, Kigali, Rwanda
Location: Rwanda > Kigali Province > Kigali
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #1 of 47 Hotels in Kigali
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Kigali Serena Hotel 5*
Number of rooms: 104
Official Description (provided by the hotel):
Situated in Central Kigali, the ambassadorial and commercial heart of Rwanda, and the city's pre-eminent meeting place for diplomats and businessmen. Relaxed yet elegant, the hotel features an executive lounge and Bar and one of the city's most popular venues, the Milimani Restaurant styled to offer a classically elegant interior and a light filled atrium overlooking the verdant tropical gardens. ... more   less 
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