This is my first time visiting Serena Kigali and I must say I was dissapointed with the service rendered. Note: if you are White or non-black African, you might have a better time.
I stayed in one of the Executive suites, which is what I prefer and recommend for all travels inside Africa. When you stay in such rooms, you come to expect a level of treatment which I did not get. From the check-in, to the room services and so on, the hotel staff kept falling short of my expectations.
The only reason I am considering a repeat visit is because the manager has promised to make the changes, so lookout for my next review of this hotel.
This was supposed to have been a relaxing time for me but I was stressed and pissed off half the time at the hotel staff.
This is supposedly a 5 star hotel... Train up your staff!!! or you would my lose business forever
- Official Description (provided by the hotel):
- Situated in Central Kigali, the ambassadorial and commercial heart of Rwanda, and the city's pre-eminent meeting place for diplomats and businessmen. Relaxed yet elegant, the hotel features an executive lounge and Bar and one of the city's most popular venues, the Milimani Restaurant styled to offer a classically elegant interior and a light filled atrium overlooking the verdant tropical gardens. ... more less
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