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“Run down hotel”

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Hotel Gorillas City Center
Ranked #27 of 49 Hotels in Kigali
Reviewed July 20, 2012

I stayed at this hotel three nights, and wish I had changed from it. The staff is nice, and the breakfast is fine. The rooms are threadbare. The lighting in the room is dreadful, with red lamp shades over the three energy saving light bulbs, which makes it feel like a bordello. Gives a whole new interest to your skype calls home! Hard to read when going to bed, so I used my flashlight to add more light. The internet was on and off. The dinner menu very marginal. If you stay here, don't spend much time in your room, and find someplace else for dinner unless you have only one evening and need a quick meal.

  • Stayed: July 2012, traveled on business
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Thank Sharon59801
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (47)
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21 - 27 of 47 reviews

Reviewed February 29, 2012

The non-commercial location gives it a very residential decibel level. Rooms are simple and small...no problem,. Nice place for an overnight break. Liked the food. The best place are the few umbrellas for outdoor dining.

  • Stayed: March 2011, traveled with family
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3  Thank Kumaresh_sekaran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 25, 2011

Location great
Beds....clean
Bathroom..........ordinary ...could be cleaner
No hot water....started a shower with shampoo and all in my eyes when the water went out. I went to reception in a towel and covered in soap.
They sent me to a room on the floor below me. I walk into a dark unoccupied room only to find that there was no hot water either....the humilation of walking around a hotel in a towel with soap in my eyes looking for water to wash in...bad bad bad
Also no credit card facilites and they only accept US dollars and not local currency

  • Stayed: February 2011, traveled with friends
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4  Thank Catherine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 14, 2011

A group of 17 of us stayed here for about a week and we loved it. The breakfast every morning was amazing, they even offered to have coffee and toast for us on a day where we were leaving at 5am. The rooms were nice (extra plus we had hot water every day) and even though mine overlooked the street it wasn't loud. The people who worked here just really went out of their way to make sure we had everything we needed.

  • Stayed: May 2011, traveled with friends
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1  Thank CRaeC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 8, 2011

We also had a problem with mold in our room. But the manager changed us into a much better room the next morning without us even asking for it. We also were surprised there were no fans but a wonderful employee named Saturday ran out late at night and bought us one. After those adjustments were made our stay was very good. The grounds are quite serene and pleasant. The dinners were consistently good. The breakfast included the sweetest fresh pineapple I ever ate. The dining room is run efficiently and food arrived promptly. We found the hotel staff gracious, supportive, kind and the attention we got from Saturday was above and beyond. He is a thoughtful professional. We also used the services of Emmanuel to drive us to town and to see the memorial sites. He is a solid guide, and knows all of Kigali and knows what sites to bring to your attention. It's a good place, with a solid staff. If you have a problem, tell them, they will fix it promptly!

  • Stayed: May 2011, traveled on business
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Thank Omram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 1, 2011

This place isn't exactly cheap. The rooms are small and dirty. My colleague shared his bed with cockroaches. There's a bar next door which is very loud and plays music until 2 or 3 in the morning.

Having said that, the staff are nice and the food is good - although you have to wait ages for it (a common complaint in Rwanda).

It's very well located, but my advice would be to spend more and stay at the Serena or spend less and stay at the Iris or stay out of the centre.

  • Stayed: May 2011
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Thank rexlombardo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 13, 2011

After a week of staying in basic Tanzanian 2-3 star hotels and camping, we chose this hotel as a place to connect to the internet ("smoking fast!) said my 13 year old niece, have hot showers, clean rooms and a good dining meal. It was a comfortable place to stay before another few days on the road into Uganda. Like many places in Africa though, the faucet was loose and the shower was luke warm at night. We did have a very nice dinner in the restaurant and breakfast too.

  • Stayed: March 2011, traveled with family
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Thank 3october
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Gorillas City Center

Address: KN 37 St | Kiyovo, Kigali 1782, Rwanda
Location: Rwanda > Kigali Province > Kigali
Amenities:
Bar / Lounge Restaurant
Hotel Style:
Ranked #27 of 49 Hotels in Kigali
Price Range: $87 - $110 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Gorillas City Center 3*
Number of rooms: 31
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Also Known As:
Gorillas Hotel Kigali

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