We also had a problem with mold in our room. But the manager changed us into a much better room the next morning without us even asking for it. We also were surprised there were no fans but a wonderful employee named Saturday ran out late at night and bought us one. After those adjustments were made our stay was very good. The grounds are quite serene and pleasant. The dinners were consistently good. The breakfast included the sweetest fresh pineapple I ever ate. The dining room is run efficiently and food arrived promptly. We found the hotel staff gracious, supportive, kind and the attention we got from Saturday was above and beyond. He is a thoughtful professional. We also used the services of Emmanuel to drive us to town and to see the memorial sites. He is a solid guide, and knows all of Kigali and knows what sites to bring to your attention. It's a good place, with a solid staff. If you have a problem, tell them, they will fix it promptly!
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- Also Known As:
- Gorillas Hotel Kigali